Season Pass Troubles

I have the season pass for South Park season eleven and have had no trouble with it for 2 weeks however when I attempted to download this weeks episode it gave me an error. I thought nothing of it clicked ok on the message box and tried to download again, except now iTunes seems to be reading that I was able to download the episode because it has nothing in my queue. Has anyone else had this problem? If so how did you go about fixing it? Kicking myself now for not remembering the error message. I don't think it is a problem on my end because I have downloaded all the previous episodes on the same computer over the same connection as I attempted to with this one.
Thanks,
Andrew

If you can't restart the download by using the Store->Check for Purchases option, your best bet is to search your hard drive. There's a chance it downloaded but wasn't added to your library properly.
If that doesn't work, you should probably contact customer support.

Similar Messages

ITunes Season Pass - trouble downloading episode?

I received an email notification that a new episode is ready for my Season Pass. I can usually download the episode no problem, by clicking on the link in the email. But this one keeps saying "Unable to process your request. Try again later". I have been trying for 2 days, and still no luck. My internet connection is perfect. Anyone had this happen to them?

I have the same issue. Its frustrating that to download an episode, I need to jump through hoops, (1) Look up which episode os the latest (2) Go to the store home and find the episode by name. It used to dowload with one click straight from the e-mail.
I called Apple support, only to speak to a moron who didn't understand the problem at all.
This is by no means the first time that Apple made features stop working with no warning.
I've been using iTunes as my primary entertainment resource, typically purchasing a season pass for all the shows I follow. maybe its time to give Amazon a try.

Season Pass Trouble

I bought a season pass for the first season of avatar and I had half the episodes downloaded when my dog hit the power cord. I turn my computer on to see that iTunes wouldn't download any more episodes-it thought it was done. I am really ****** off because I dont want BUY THE FREAKIN' SEASON AGAIN!!!!! Can someone pleeeeeeeeeeeeeeeeez help me
IDK (I Dont Know)
IDK (I Dont Know)

Look under the iTunes Advanced menu for the "Check for purchases" command and run that. You may find the other tracks there to be downloaded.
If not, contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They'll probably then reset the download for those missing tracks.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Discussions page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic before you post a question.
Regards.

I'm having trouble buying a season pass for The Americans. I have purchased passes to Justified for the past 4 years with no problem. Can't figure out why this purchase won't work.

I'm having trouble buying a season pass for The Americans. I have purchased passes to Justified for the past 4 years with no problem. Can't figure out why this purchase won't work.

What is the problem that you are having ? If you are getting an error message then what does it say ?

I've purchased Haven and grimm already, why is it telling me that I never purchase the season passes when clearly I had no trouble seeing the first few episodes?

I've purchased Haven and grimm already, why is it telling me that I never purchase the season passes when clearly I had no trouble seeing the first few episodes?

MarkG. wrote:
So I bought a few songs, and one of them won't play until I "Authorize my computer." It is authorized,...
Could be a Corrupt download of that song...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT203433 Trouble with my Season Passes.

Since about last March my Season Passes stopped downloading automatically. Even when I check for available downloads it say they have all been downloaded even though I have several to download. I have checked the setting and they only have automactic download for music and apps. This is a media computer, I just want the TV shows. What do I do?

In the mail version of mac os x 10.4 tiger,
is this possible to select and set one account
as standard account, in the preferences.
Yes. As explained in Mail 2.0 Help: Setting the account your email is sent from, you can choose any one of your accounts as the default, or the account of the last viewed mailbox. So, if you have 5 accounts, you will have 6 choices in the "Send new mail from" pop-up menu in the "Composing" preference section.

Season Passes wont download avaliable episodes to Ipad.

Hi, I have just purchased the ipad mini wifi. I have purchased many season passes, however when there is a new episode ready to be downloaded, It will not automatically download to the ipad when I am on the ipad and logged into iTunes – it used to do this on my old ipad – I simply used to sign in and any available episodes would download. Now it doesn't do this on the new ipad mini. Please help!

Sorry, I'm not answering your question just having the same trouble with my Mad Men and Rubicon season passes. I didn't get my confirmation emails this morning either. I tried to buy the individual Mad Men episode because I lack all patience, and it won't even let me do that. It says I have purchased the episode in a season pass but the content has not yet been made available to me. What the **** apple? Why if it's available for individual download is it not up for the season pass? Have you had any luck getting your episodes to come through? Anyone else out there have anything to add?

Season Pass won't download on Apple TV

Hi All
I've purchased several season pass on my AppleTV, however, there is one particular show won't
automatically download on my AppleTV, I have to go back to my Macbook Pro, and check for
download, then transfer the downloaded episode back to my AppleTV.
Is there a setting or something that I can do to set the default download machine fro season passes ?
thanks in advance

I had that problem once and it turned out to be a problem with the iTunes store database in relation to my account (or so they told me). Go to the purchase history in iTunes, find the series you're having trouble with, click the "Report a Problem" link, and send a message to the iTunes store. If it's not downloading automatically, they will have to fix the problem on their end.

Season pass not working for Game of Thrones Season 4

I purchased the season pass for season 4 of Game of Thrones, but all I am getting is the behind the scenes videos but no episodes. This is the only show for which I am having this trouble. I have tried using both the MacBook Pro and the Apple TV devices with no joy. Is there an issue with this program or are the episodes simply not yet released?

Not sure which country you are in but I purchased the Season some months ago in the UK and have viewed all episodes.
If you are outside the US it is possible episodes are not available yet - contact iTunes Store support to check - available episodes however would normally list in iTunes:

TV Shows Season Pass New Episodes Gone from Check for Available Downloads

I was informed today from iTunes Support that new episodes that become available will no longer come through the Store > Check for Available Downloads option in iTunes. If you notice in your email alerts for the new episode's availability, it now says the new episode is found in your Purchased items in Itunes in the Cloud.
I was also told that if I checked the options "show iTunes Purchases in the Cloud" in iTunes > Preferences > Store tab, that I could just see the new episodes in my Library under TV Shows. I used to have this option and could access the new episodes and download them this way, but that option is now GONE as well from iTunes. I am awaiting feedback from my Senior Support Rep as to what is wrong there.
I have been simply going to the iTunes Store > Purchased > TV Shows and clicking the "Not on this computer" option in the upper right. I have to go show by show and click "Download" or "Download All". I have almost 15 Season Passes at any one time. This is a completely horrible way of downloading them.
When the new episodes were evailable via the "Check for Available Downloads" Option, I had my iMac scheduled to restart every morning around 4am Central. That was about 2 hours after the date/time stamp of the email notifications. Since iTunes was always set to start at login, it would automatically check for available downloads, and then download all the new episodes. I then had a cloning process scheduled that would clone my primary iTunes Media drive to a backup iTunes Media drive. That way if one fails I always have an up to date copy.
This new method totally screws up how slick this whole process worked. I understand streaming and the cloud is the direction they are taking here, but this is completely an about face. I want the new episodes available locally. I want it downloaded when I am asleep and always available locally when I want to watch. That way I dont have to worry about my internet availability. Storm can knockout my internet. The construction down the road can cut the optical cable. I may loose my internet due to a problem with the ISP. Having the files locally allows me to watch them worry free, buffer free, and when I want to.
I urge those who are annoyed by this change to provide feedback here: http://www.apple.com/feedback/itunesapp.html
I really hope this decision to remove this functionality is not a sign to come. Next I will be downloading each song one by one when I buy an album because I can just stream it in the cloud.
I love my Apple products and servies. But this totally makes me hate them right now.

I am so angry right now I can not even see straight. So the "Show iTunes Purchases Option" out of the blue showed up in iTunes this morning. I dont know if a reboot fixed it or what. But the attached screen shows the lack of that feature along with the iTunes version.
So I am not freaking crazy. So I turned it on this morning to pick up 3 new episodes. I get home tonigth and sit down on my couch with my Apple TV ready to roll... and it has completely screwed my "watched" vs "unwatched" episodes. I come to my iTunes library on my iMac and sure enough TV Shows and Movies I know I have not watched or started are marked as watched.
I have not watched a single episode of The Following Season 1, and it basically shows I have watched all but the latest 4 shows. I have not watched the last several episodes of Revenge, and it says I have not watched only the last episode. I am guessing as to where I left off, but it looks like Episode 13 was the last episode I watched and iTunes said I had only not watched Episode 19. Vikings Season 1 - I have not watched a single show, but it shows I have watched all but the last 2 episodes, 8 & 9.
Movies - I have bought and downloaded many movies that I have not watched as of yet. For instance: Django Unchainted, and all 3 Matrix Movies. I have watched a couple of the Matrix movies but not all the way through. But I had gone back and marked them as "unwatched" Everything else I had not even touched to hit play or nothing. These are all purchases.
I hunted down all the episodes and movies I knew I had not watched... which took me quite a while... and then when I close and re-open iTunes and at least the watched/unwatched TV shows stayed as I marked them. This was not the case when this feature was first rolled out with iTunes 11. That is exactly why I never used this feature in the first place. Time will tell if it remains stable with the watch/unwatched situation.
Regardless, I am so tired of taking time out of my day and writing iTunes support and giving Apple feedback so they can perhaps look into it and see if its a larger issue than just my library. So they can also maybe realize that some of us actually love their product and want to see them continue to working awesome, slick, and incredible. But as someone who is looking at 8 active season passes.... I may never buy a season pass from iTunes again. The reason why EVERYONE still has a TV antenna and/or cable is because the basic concept of how you watch the programming DOESNT CHANGE. They should take this feedback simply as TV shows are not like Movies and Music. TV shows happen weekly. Having a consistent and repeatable process to get the shows and watch them each week is paramount.
I am usually very good with change and enhancements. But this one.... has completely made me an irate Apple Customer.

HT203167 i purchased a tv show season pass and it is not showing up in my itunes account

i purchased a tv season pass and it isnt showing up in my itunes

I always check email for a confirmation of purchase before I worry- and I did get one. But apparently ( not like normally) this last pass purchase I made had some kind if delay in showing up as purchased on ATV. Half an hour later- there it is.... Which is good sine I had to answers on what to do other than restart again. If it doesn't show in yr acct or have a receipt- id rebut it. It's easier to get them to refund a duplicate than search for the invisible.

I bought a season pass of Homeland tv show in itunes on my iphone and it will not airplay to my apple tv

I have an Iphone 5c and it has an IOS 7.1.2 where I have just purchased a season pass for homeland and although I received and emai confirmation my purchase its not in my itunes purchased or downloads. I finally found it in the Videos App and are now trying to airplay it on my Apple TV MD199LL/A but although my iphone give me the option to airplay it , it just won't stream.
Is there a solution to view my episoded in my tv streaming through my apple tv.

Hello there rmera,
It sounds like you have the option to use Airplay on your phone but your Apple TV doesn't seem to be picking it up. I would start by restarting the device and testing it again:
Restart your Apple TV by selecting Settings > General > Restart.
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/HT3180
If that does not resolve the issue, I would next use the following article to help resolve the issue:
Verify that your iOS device's software is up to date.
Verify your Apple TV's software is up to date.
Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
All AirPlay-enabled devices must be connected to the same Wi-Fi network.
Some Wi-Fi network configurations offer a Guest Network. On your Apple TV, go to Settings > General >Network and ensure that you're connecting to the same Wi-Fi network on your iOS device. On your iOS device, tap Setting > Wi-Fi and confirm that this matches your Apple TV.
Ensure that other devices are not trying to stream to the same Apple TV at the same time.
Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
Thank you for using Apple Support Communities.
Cheers,
Sterling

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going?

I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going? Do I miss something?
Best regards,
Michele

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

ITunes won't let me download SD version of TV shows on my iPod Touch when I am a HD season pass holder

Hello, I have the 4th gen iPod Touch and I purchased the HD season pass for Supernatural Season 8 from iTunes on my computer. I downloaded the HD version of the Comic-Con 2012 Supernatural Panel, which was part of my season pass, to my computer. As an experiment, I wanted to see if I could directly download the SD version of it from iTunes on my iPod Touch. When I clicked the icon to download, it allowed me the choice of downloading SD or HD to my iPod Touch. Now, a week later, episode 1 is available and I downloaded the HD version to my computer but when I tried to download the SD version from iTunes on my iPod Touch, it automatically downloads the HD version without providing me the choice to get the SD version. Is there a glitch with my iPod Touch software or did an update happen that I wasn't aware of? I hope someone has encountered the same issue and knows a way to directly download the SD version from iTunes on the iPod Touch without having to sync with a computer. Thank you.

Hi,
See Here for Contacting the iTunes Store:
http://www.apple.com/support/itunes/
Cheers,

ITunes TV Show Season Pass Issues - How is it working for you?

I love iTunes Season passes. I love letting a show accumulate without worrying about storms, sports messing up recording times, power outages, storage of my DVR, etc... The shows are always going to be there to watch. However for well over a year ago Apple removed the new TV Show episodes from coming via the Check Available Downloads option. Since then we have had a plethera of options presented to us. However I continue to have mixed results. I have tried using my Apple Care to get support. But since its more like a cloud or iTunes issue, they send me to the web which is nothing but email support. Email support suggests these 4 methods. 3 out of the 4 rarely work for me in a reliable or timely way. I am looking for those who have the same issues/challenges and understand if you have found a better way or even a root cause why I am getting these results.
First method is using the email notifications you can turn on when you manage your season pases via iTunes Account inside the iTunes application. You click the email link, it launches Safari, Safari launches iTunes, in a few seconds you get a "Cancel" or "Download" pop up in iTunes. You click download and it will download the show. You must repeat this for each email notification/show... daily. It can be hap hazard as the notifications sometimes come at 2am and others throughout the next day.
Second method is going to iTunes store in iTunes, click on TV Shows, Click on Purchased... and there you can select "not on this computer" to see what episodes are new and not downloaded yet. This is actually fairly straight forward and easier than the email links. However I am having an issue where even though I have the notification, the show does not show up in my purchases. If I switch over to "shows" vs "seasons" I see the episodes from all my email notifications. But generally only the behind the scense have the icloud download icon. (see attached screen shot) The work around is to go to the TV show page itself for that season, scroll and use the download button there for each new epiosde you have not downloaded. This is probably now less optimal than the email.
Third method is to enable "show iTunes in the Cloud purchases" via iTunes Preferences. I dread it evertime its suggested I try this. When I enable this option, all shows and movies marked as "unwatched" get marked as "watched." Right now, I have a large number of episodes unwatched right now. So it would be ALOT to clean up to try it again. When I have used this, its by far the easiest to use (besides the former retired "check for available downloads" option. You just go to your TV Shows in your library, unwatched tab, and just click the download icons. You dont even have to leave your library. However there seems to be a bug. I suspect it has something to do with my machine sleeping and the internet connection dropping and not re-establishing before iTunes is trying to reconnect. The end result is the iTunes in the cloud preference disappears or gets completely reset.... and it totally messes with your unwatched and watched shows. I have showed it to an Apple Care rep as they were connected to my machine. They couldnt believe it. So I would REALLY love to know if anyone has tried this method recently and NOT had these issues. Its a good hour of work if it does not work cleaning up the after math. So feedback would be welcome.
Fourth option is instead of downloading, stream it. This is not my preferred method because I sometimes will rewatch an episode multipe times due to distractions from work, shool, or re-watching it later with a friend to catch them up. Once I have it downloaded, the critial path is limited to my home network. However I never really have issues with long buffering and streaming because I have a 50mps up/downlink internet. The issue I am running into this method is sometimes the newest episode is not showing up in AppleTV > TV Shows > Purchases > Recent for that TV Show and Season. It will eventually make it there... but I am not sure what the secret sauce is for it to become available.
I am doing my best to keep this to a civil request for feedback from fellow users and fans of the TV Show Season Passes. I would even welcome an Apple response. I am currently trying to get iTunes support to look into these again. But I keep getting looped into one of the four options with each email exchange.... even though I have already explain, provided screen shots, etc... Its sort of exhausting when you are stuck with email as your only path to explain and help. Especially when you spent the money on Apple Care. Perhaps I need to just make an apppointment at my Apple store so I can SHOW them what happens. But that is a pain to lug in a 27" iMac and a 6TB thunderbolt drive. FEEDBACK welcome!

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

Season Pass Troubles

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