Sec_error_unknown_issuer Error Code

There are a few questions and several responses, but I've not found a clear and definitive answer on resolving this "This Connection is Untrusted."
1) Error occurs when attempting to reach any website
2) Add Exception/Get Certificate is of no help
3) Add Exception/Confirm Security Exception does allow access to the website, but only produces a Notepad-type screen
4) This has just started to occur on a PC, but not on a laptop connected to the same network.
5) When https://addons.cdn.mozilla.net/_files/426841/troubleshooter-1.1a-fx.xpi is typed in on the PC, the response is "Uh-oh, something went wrong! Error Code: 404" (That website popped up on this laptop where this question is being sent from, as a suggested install for resolving the problem.)
6) Suspect that when Charter changed our failing modem, a change was made to the PC by the service personnel, as that's the unit he used, not the laptop. My experience has been that there's no use going back to Charter (or virtually any other hands-on technical support operation) to ask what they did while repairing.
Any definitive troubleshooting advice? Perhaps with step 1, step 2, etc; and alternatives, if the resolution is that difficult?
Thanks. Help will be very appreciated, Joyce

FiddlerRoot usually indicates unwanted software being installed named similarly to BrowserSafeguard, BrowserSafe, SafeGuard
So check that in the Windows Control Panel.
See [/questions/982532#answer-520145]

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