Second authorized computer cannot see the music library - why not?

First computer, no problem but second computer can't see the library at all.  Help? Thanks!!

When he opens iTunes, the shared library does not open in his iTunes.  Only the "canned pieces that came with his new laptop show up.
Thanks!

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    Copy the entire iTunes folder from \Users\<User>\Music on the old drive into your music folder on the new computer.
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