Second device software is only giving me a free trial

I tried to install CC onto my second device, so I did the same process as I did the first time, however now I've download and installed the apps it same start trial. I have paid for the software, how do I fix this so I don't end up paying more

Hi sophieb30031959,
If you did all the process correct, and your plan is paid I only see one way to solve this issue.
Follow this steps and for sure your problem will be solved.
Windows
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Mac OS
Log in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
After editing this Hosts file, open Adobe creative cloud and log in once again. Is important that you start once again the session so Adobe creative cloud recognizes that Hosts file was edited.
You can do this by clicking in:
Preferences»Account»Log out of creative cloud.
Best Regards
Élio Freire

Similar Messages

I purchased a redemption code and redeemed it but creative cloud will only let me download free trials

I purchased a redemption code from the school that I work at (I'm staff that will be using the programs to work from home.) I followed the links provided and entered the redemption code which brought me to download the creative cloud desktop app. After I signed in I wasn't able to do anything but download free trials even though I paid for access to the entire creative suite. Any ideas on how to fix this?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Can't update my device software

Dear,
         I have BB Z10 and i can't update software version by any method of 3 methods you provide ! first method to update through BlackBerry Link don't work with me as i can't find " install update " button on the application . Second update from the web don't work with me too as it show me error on " 15% " done ! . last way to update through device require Wifi connection and I don't have one but i have data-plan which can cover the update size but the device can't download without wifi . so plz can you help me solving this problem and i hope you will permit big-size downloads through data plan withoud need of Wifi in the future thank you

Same here. Win 8, BB Link 1.1.1.32. Z10 device detected, PW entered. I can sync all items and view files in explorer on device. Notice on BB that new OS avail from Bell (I do not have wi-fi). In BB link "Automatically download updates for your device software and Blackberry Link" is checked. Settings (gear) page for device shows links to Backup (works), Restore and Remove device. There is no notice to install new software and no icon on the left where screenshots on the web say it should be. No event logs show an error. Just does not work even with elevated admin rights. Been plugged in for 2 days now.   There are no files over 100 MB on the computer in the past week indicating that BB link has actually downloaded anything and it is pending.
Is there an option to manually download the software and make it available to the BB link to install? We also want to use the BB Link to pre upgrade the OS before giving devices to users and activating them on the BDS server.
I have the local Firewall and network Firewall not showing any blocks. On the BB Link main screen created a log file on the desktop.   In the zip the Desktop.log shows the following:
11:25:38.222|DEBUG|70|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::AppLoader::LoaderClient::HandleLoaderErrorIN:0x(hidden)] Failed invoking LoaderClient's method - result "4016".
11:25:38.222|DEBUG|70|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::AppLoader::LoaderClient::HandleLoaderError] Error description: An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
11:25:38.222|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|[DeviceSoftwareManagerModel.Update]: Error: An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
11:25:38.222|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|Pre-downloading device software update finished. Result: False
11:25:38.223|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|Unregister update pre-download operation
11:25:38.223|ERROR|70|Rim.Desktop.SoftwareUpdates|0|Failed to download device software update

Downgrading to earlier version of device software

I upgraded the device software on my Curve 8520 today to the 5.0 Bundle 1626 version and I really don't like it. I tried to do the downgrade to my previous software wirelessly but the phone isn't giving me the option...can anyone walk me thru doing the downgrade using my desktop software?
Thanks for any help.
Vince

http://us.blackberry.com/support/downloads/download_sites.jsp
That portal provides you with all of the official releases from all carriers. There is no other official site to obtain OS packages from. Further, anything not from that portal could be considered a "leaked" version...which would likely be, by definition, not stable. The carriers control the OS versions they support and only offer those via the download portal. Naturally, they must declare end of life to older OS levels as newer OS levels come into existence. Typically, a carrier will keep a couple of OS levels per device active, but that's totally at their discretion.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error with Loading Device Software on 8700 AT&T phone.

Hi. I would like some help with my 8700 AT&T refurb blackberry phone. When I tried to download the device software (v4.5) to my already downloaded DTM (v4.6), it gave me an error message I did not know what to do with.
I want to synch my organizer data (calendar, contacts) from older desktop (Outlook 2002) to my new laptop (Outlook 2007, Windows 7). I am having trouble downloading the supporting device software. I keep getting an error message that reads "Error with the Application Loader. Cannot update software using this system as device is currently activated on a blackberry Enterprise Server or professional software. Contact administrator or check with service provider." I do not use Enterprise. I don't have an internet service plan for my phone as I use it only for calendar and contacts. AT&T gives the software option for AT&T 8700 in English device software as v4.1.0.175 as the only option that is supported by my current platform (2.0.0.90). Is this right?
All I really want to update my phone with the latest software that supports Outlook 2007 on my new laptop. What do I need to make that happen?
Thanks in advance.

Hi there!
Refurbs can be problematic. If a BB was ever activated on BES, then it has an IT Policy. IT Policies are not removed by the standard WIPE actions. Rather, they take additional steps to clean off the Policy.
Just to check, please go to this screen:
Homescreen > Options > Security Options > (Information) or (General Settings) or (something similar)
On that screen will be some selection boxes plus other sections (divided by horizontal lines). If, on that screen, there is any discussion about IT Policy (even if it says "Default"), then you indeed have an IT Policy on your BB. (The screen may also have a section for "Services").
If you don't have an IT Policy, then something else is going on...in which case, stop here and report back exactly what you found on that screen.
If you do have an IT Policy, then, in my view, you have two choices.
1) Since this refurb was provided to you by ATT, they did not deliver to you a "clean" device. You could take it back to them and have them clean the IT Policy off.
2) You can remove the Policy yourself. The process is 100% destructive to the data on the BB, so you'll want to be sure you've already taken a good full backup. Then use Method 3 in this KB.
As for what device OS to install, you have more choices than you indicated. See this page:
https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=0A15EC28AEC181D3F3F9C5235D9F166A.n...
Select, from the drop-down, your model (8700). The resulting screen shows that ATT is currently supporting 4.5.0.182 (MultiLanguage) for your BB model. The MultiLanguage pack will include English, so you don't have to fall all the way back to the English only version. So, you have choices. The best advice is to use the most recent version -- bug fixes, enhancements, and all of that.
What I advise, since you want to use Outlook 2007, is to use that 4.5.0.182 package for your BB and the most recent RIM desktop package (5.0.1.28). That way, you will have full compatibility for what you are looking for.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error while updating device software

I was trying to update device software using latest ovi suite and suddenly my device stop working.
nowitsnot able to switch on...and while i tried to installing software..i also got 12017 error..
please help me ..my cell is dead now

Sorry to know about your problem.. In absense of the knowledge about which Phone do you have, not sure how much this resource will be helpful. If nothing works ( The resets will not work on S40 phone) the ONLY place to get it working again is Nokia Care...

My mac desktop will not provide sound from internal speakers. when I go to audio devices window it only shows airplay. How can I get internal speakers back.

My mac desktop will not provide sound from internal speakers. When I go to audio devices window it only shows airplay. How can I get internal speakers back.

There are many possible causes for this issue. Take each of the following steps that you haven't already tried. Some may not apply to your model. Back up all data before making any changes.
1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.
2. Run Software Update and make sure you have a fully up-to-date installation of OS X.
3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.
4. Other third-party software that has been reported to interfere with sound output includes "Boom" and "Samsung Kies." If applicable, uninstall according to the developer's instructions (not by dragging something to the Trash.)
5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.
6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select Built-in Output from the list on the left. If the Mute boxes are checked, uncheck them.
7. If a red light is visible in the audio-out port when sound should be playing, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by your warranty.
If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.
8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.
9. If you have a MacBook Air, turn off Bluetooth and restart.
10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.
11. Reset the NVRAM.
12. Reset the SMC.
13. Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/Audio
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash. Recreate your settings in the Sound preference pane.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
14. Reinstall OS X after backing up all data.
15. Make a "Genius" appointment at an Apple Store.

HP ENVY lagging for 5 - 10 seconds, then resumes normally, only to lag again after 10 - 15 minutes

Hello , I just recently bought an HP ENVY J110 , and whilst i was playing my Games, it lags 5 - 10 seconds, then resumes normally, only to lag again after 10 - 15 minutes . Can Anyone help me on this one, as ive searched the internet and didnt find anything Thanks in Advance, will be much appreciated! Cheers!

Hello Nikki1314,
Welcome to the HP Forums!
I understand your new computer lags when playing games. To assist you, please provide the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
5. What games produce this lag?
Mario
I worked on behalf of HP.

Desktop Manager asks for "insert BB device software updater disk"

When open DM (v 5.0) a message "insert BB device software updater disk" for a file named "ApploaderWebSL-Upgrade[1].msi". I cant find it....help needed....
Solved!
Go to Solution.

OK. Can you uninstall 5.0 first. Next download and save the DM 5.0 exe file somewhere on your computer. Instead of double-clicking the file to install it, first extract the contents of the file to a folder on your computer. You can use any zipping program (i.e.. Winzip, Winrar, 7-zip) to right click the EXE file and choose Extract To. On my computer I created a folder called "Desktop Manager" and extracted all of the contents into that. Now you can go into the folder that contains the extracted contents and run the "BlackBerrySetup.exe" file to install the software.
If you just double click on the EXE file then the software extracts all required files to a temporary folder on your computer. After the installation is complete then the temporary files get deleted. So the main benefit to doing it above is that all of the installation files will always be located in a folder on your computer. So if you ever have to reinstall, repair, or find an MSI file that the program needs you don't have to download the software again.
Let me know if that works out.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Second-party software problem? Firefox language support?

Please reply if you can help: CJ Hinke <[email protected]>
Installed Leopard and only reinstalled the latest versions of second-party software. Did away with MS Office and Adobe CS3. First primary problem logged: suddenly Firefox can't read Thai language (all Thai characters replaced with question marks)--has anyone else had language support disappear?
SMARTreporter gives a green light to the hardware.
Applications both native Apple and second party keep crashing on launch. Appended below is a partial copy of the Bug Report. All appl crashes seem to hinge on the following problem:
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000007
Crashed Thread: 0
Often I can keep relaunching until the appl 'takes'. I'm getting royally tired of this and of deleting my caches over & over (which doesn't work nearly every time). TextEdit, Safari, Quicktime, Terminal, System Preferences, Disk Utility have crashed (and one or two others), not every time but sometimes; so have non-Apple appls: Wired Client, VLC. Even 'Reset' Safari to no apparent improvement. Don't use Dashboard & all my widgets still seem to be there.
On the Apple side, I have installed iLife and iWork '08 which I use as alternatives to MS.
Non-Apple, I use:
Acrobat 8
StuffIt 12
Toast 8.0.1
VLC
EPSON Scan (haven't tried it yet)
SMARTreporter 2.3.2
MenuMeters (menubar item to display network connection, IP, etc.)
Growl
GrowlDict
GrowlTunes
HardwareGrowler
Set to open on Start-up:
DragThing 5.6.4 (layered dock alternative I really like)
Time Palette 5.7.7 (selected cities time display I really like)
Meteorologist (displays weather for several cities)
Desktility (saves & restores icon positions on Desktop for my many disks)
Internet stuff I use regularly:
Transmission (BT P2P client)
Speed Download (d/l manager)
Wired Client (connects to a remote server)
Fetch (FTP client, haven't tried it yet)
Unison (Usenet, haven't tried it yet)
All are latest versions with only a few exceptions and all were mostly trouble-free in Tiger. This seems like a pretty light list.
In Tiger, occasionally my browser wouldn't connect to a common site, say, Google or The New York Times. Continuing to do this in Leopard. And now it's harder to get things running just by deleting the caches (over & over). Couldn't even send numerous bug reports to Apple!
(A little background about my 'net connection might be in order here. In my neighbourhood, I can't buy more than 512kbps--more than four kms from the switch, I'm told. Often my actual speed is more like 56k dial-up. Could the slow speeds be part of the problem?)
Really wish I hadn't 'upgraded'! I'm beginning to think Apple is using us as beta testers for a system that wasn't a stable release yet. I'm seriously considering reinstalling Tiger--don't see any other solution. Or perhaps Leopard just wasn't intended for PPCs. I'm having as much difficulty as with the anteDeluvian OS 9!
My intuition as a non-geek but Mac user since 1984 that conflicts with Safari are at the root of these problems. I have now uninstalled almost all second-party software and will reinstall one-by-one as I need to use it to find out if there's one culprit among them.
Rots of ruck!
CJ
Process: Preview [225]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 4.0 (469)
Build Info: Preview-4690000~1
Code Type: PPC (Native)
Parent Process: launchd [64]
Date/Time: 2007-11-11 16:59:41.863 +0700
OS Version: Mac OS X 10.5 (9A581)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000007
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x94f722c0 CFMachPortSetInvalidationCallBack + 0
1 ??? 0xfffffffc 0 + -4
2 com.apple.LaunchServices 0x930d88f4 _LSDoSignalApplicationReady + 128
3 com.apple.LaunchServices 0x930d885c _LSSignalApplicationReady + 136
4 com.apple.HIServices 0x94032a94 _SignalApplicationReady + 68
5 com.apple.HIToolbox 0x96021cec _FirstEventTime + 448
6 com.apple.HIToolbox 0x960219ec RunCurrentEventLoopInMode + 64
7 com.apple.HIToolbox 0x96021840 ReceiveNextEventCommon + 260
8 com.apple.HIToolbox 0x96021718 BlockUntilNextEventMatchingListInMode + 84
9 com.apple.AppKit 0x91dce7a0 _DPSNextEvent + 580
10 com.apple.AppKit 0x91dce1f0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112
11 com.apple.AppKit 0x91dc7eac -[NSApplication run] + 736
12 com.apple.AppKit 0x91d9892c NSApplicationMain + 440
13 com.apple.Preview 0x00002620 start + 64
Thread 0 crashed with PPC Thread State 32:
srr0: 0x94f722c0 srr1: 0x0000f030 dar: 0x00000007 dsisr: 0x40000000
r0: 0x007dd180 r1: 0xbfffeb50 r2: 0xa0a225f0 r3: 0x00000000
r4: 0x007dd0a4 r5: 0x00000002 r6: 0x000031ed r7: 0x00000001
r8: 0x001fc080 r9: 0x0006d5a0 r10: 0x000e5004 r11: 0x42000248
r12: 0x94f722c0 r13: 0x00000000 r14: 0xffffffff r15: 0xbffff558
r16: 0xbffff134 r17: 0xbffff104 r18: 0xa044e564 r19: 0x00132f00
r20: 0xbffff640 r21: 0xa040e564 r22: 0x00119b30 r23: 0x0000002c
r24: 0xbfffeda8 r25: 0x0000003c r26: 0x00004203 r27: 0x007dd46c
r28: 0xa0a20000 r29: 0x007e0000 r30: 0x00000003 r31: 0x930d887c
cr: 0x44000242 xer: 0x00000007 lr: 0x007dd190 ctr: 0x94f722c0
vrsave: 0x00000000g

Please reply if you can help: CJ Hinke <[email protected]>
Installed Leopard and only reinstalled the latest versions of second-party software. Did away with MS Office and Adobe CS3. First primary problem logged: suddenly Firefox can't read Thai language (all Thai characters replaced with question marks)--has anyone else had language support disappear?
SMARTreporter gives a green light to the hardware.
Applications both native Apple and second party keep crashing on launch. Appended below is a partial copy of the Bug Report. All appl crashes seem to hinge on the following problem:
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000007
Crashed Thread: 0
Often I can keep relaunching until the appl 'takes'. I'm getting royally tired of this and of deleting my caches over & over (which doesn't work nearly every time). TextEdit, Safari, Quicktime, Terminal, System Preferences, Disk Utility have crashed (and one or two others), not every time but sometimes; so have non-Apple appls: Wired Client, VLC. Even 'Reset' Safari to no apparent improvement. Don't use Dashboard & all my widgets still seem to be there.
On the Apple side, I have installed iLife and iWork '08 which I use as alternatives to MS.
Non-Apple, I use:
Acrobat 8
StuffIt 12
Toast 8.0.1
VLC
EPSON Scan (haven't tried it yet)
SMARTreporter 2.3.2
MenuMeters (menubar item to display network connection, IP, etc.)
Growl
GrowlDict
GrowlTunes
HardwareGrowler
Set to open on Start-up:
DragThing 5.6.4 (layered dock alternative I really like)
Time Palette 5.7.7 (selected cities time display I really like)
Meteorologist (displays weather for several cities)
Desktility (saves & restores icon positions on Desktop for my many disks)
Internet stuff I use regularly:
Transmission (BT P2P client)
Speed Download (d/l manager)
Wired Client (connects to a remote server)
Fetch (FTP client, haven't tried it yet)
Unison (Usenet, haven't tried it yet)
All are latest versions with only a few exceptions and all were mostly trouble-free in Tiger. This seems like a pretty light list.
In Tiger, occasionally my browser wouldn't connect to a common site, say, Google or The New York Times. Continuing to do this in Leopard. And now it's harder to get things running just by deleting the caches (over & over). Couldn't even send numerous bug reports to Apple!
(A little background about my 'net connection might be in order here. In my neighbourhood, I can't buy more than 512kbps--more than four kms from the switch, I'm told. Often my actual speed is more like 56k dial-up. Could the slow speeds be part of the problem?)
Really wish I hadn't 'upgraded'! I'm beginning to think Apple is using us as beta testers for a system that wasn't a stable release yet. I'm seriously considering reinstalling Tiger--don't see any other solution. Or perhaps Leopard just wasn't intended for PPCs. I'm having as much difficulty as with the anteDeluvian OS 9!
My intuition as a non-geek but Mac user since 1984 that conflicts with Safari are at the root of these problems. I have now uninstalled almost all second-party software and will reinstall one-by-one as I need to use it to find out if there's one culprit among them.
Rots of ruck!
CJ
Process: Preview [225]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 4.0 (469)
Build Info: Preview-4690000~1
Code Type: PPC (Native)
Parent Process: launchd [64]
Date/Time: 2007-11-11 16:59:41.863 +0700
OS Version: Mac OS X 10.5 (9A581)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000007
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x94f722c0 CFMachPortSetInvalidationCallBack + 0
1 ??? 0xfffffffc 0 + -4
2 com.apple.LaunchServices 0x930d88f4 _LSDoSignalApplicationReady + 128
3 com.apple.LaunchServices 0x930d885c _LSSignalApplicationReady + 136
4 com.apple.HIServices 0x94032a94 _SignalApplicationReady + 68
5 com.apple.HIToolbox 0x96021cec _FirstEventTime + 448
6 com.apple.HIToolbox 0x960219ec RunCurrentEventLoopInMode + 64
7 com.apple.HIToolbox 0x96021840 ReceiveNextEventCommon + 260
8 com.apple.HIToolbox 0x96021718 BlockUntilNextEventMatchingListInMode + 84
9 com.apple.AppKit 0x91dce7a0 _DPSNextEvent + 580
10 com.apple.AppKit 0x91dce1f0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112
11 com.apple.AppKit 0x91dc7eac -[NSApplication run] + 736
12 com.apple.AppKit 0x91d9892c NSApplicationMain + 440
13 com.apple.Preview 0x00002620 start + 64
Thread 0 crashed with PPC Thread State 32:
srr0: 0x94f722c0 srr1: 0x0000f030 dar: 0x00000007 dsisr: 0x40000000
r0: 0x007dd180 r1: 0xbfffeb50 r2: 0xa0a225f0 r3: 0x00000000
r4: 0x007dd0a4 r5: 0x00000002 r6: 0x000031ed r7: 0x00000001
r8: 0x001fc080 r9: 0x0006d5a0 r10: 0x000e5004 r11: 0x42000248
r12: 0x94f722c0 r13: 0x00000000 r14: 0xffffffff r15: 0xbffff558
r16: 0xbffff134 r17: 0xbffff104 r18: 0xa044e564 r19: 0x00132f00
r20: 0xbffff640 r21: 0xa040e564 r22: 0x00119b30 r23: 0x0000002c
r24: 0xbfffeda8 r25: 0x0000003c r26: 0x00004203 r27: 0x007dd46c
r28: 0xa0a20000 r29: 0x007e0000 r30: 0x00000003 r31: 0x930d887c
cr: 0x44000242 xer: 0x00000007 lr: 0x007dd190 ctr: 0x94f722c0
vrsave: 0x00000000g

Lost in device software release + french language pack ???

Hi there !
Can someone please clarify to me what the latest BB software release is for my Curve ?
I had RL 5 beginning os the year, which was in French (Do not remember if it was the default, or If I installed it myself and from where).
few days ago, I broke the screen and got a replacement BB, also RL5, but in English.
I wanted French, so I have installed "Blackberry 6 OS = multilanguage" ... but the only available languages I have are English US, English UK, portugal, ...), but not french (?!?!?)
So is the "Blackberry 6 OS" successor of "Blackberry Device software 5.0" ?
Is this "Blackberry 6 OS" available in French ?
It is a BB I got from my company, with "enterprise" subscription", so that I can get my mails.
My provider is Prosimus in Belgium.
Many Thanks for your support !!

Use these links instead that link to language packs for the latest release Firefox version to avoid updating them every time.
* http://releases.mozilla.org/pub/mozilla.org/firefox/releases/latest/linux-i686/xpi/
* http://releases.mozilla.org/pub/mozilla.org/firefox/releases/latest/mac/xpi/
* http://releases.mozilla.org/pub/mozilla.org/firefox/releases/latest/win32/xpi/

Trying to activate 2nd licence on second device but i can't see a download link anywhere on the 'My products and services' page of my account.

I successfully installed and activated everything on my primary machine 2 days ago and now I'm trying to do the same on my second device but the steps that I followed (below) in the initial activation no longer work. There isn't an link to download the software onto the second device.
Any help is greatly appreciated.
S
Download Instructions:
1. Go to the url below and select your store:
www.adobe.com/go/store_selector
2. From the store drop-down menu, click on "Your Account".
3. Login into Your Account with the ID listed above:
4. Locate order #AD1234567890 and click on the order number.
5. In the Order Detail page, click on the 'Downloads for this Order' button.
6. Start your download by clicking on the 'Download' button.
7. After you have completed the download process, your serial number will be displayed.
8. You can log back into 'Your Account' in the future to re-download your products.
http://www.adobe.com/go/download_instructions/

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Is there a way to undo or restore previous device software?

Hi All,
I just updated the device software on my blackberry and the device seems to run much slower than previously! Is there any way to undo all the changes that were made to the system software and apps?
I installed the apps using IE from off the web..... the loader told me that things would be backed-up. Using the Desktop software doesn't seem to work - the old backup file I have only restores data (addresses, etc) but not the system apps.
Yikes. After playing around with the new device software, I'm fairly unimpressed - applications take up more screen real-estate (i.e. more scrolling) - especially in the calendar - and the device works more slowly (that little hourglass thing takes forever!).
Please help!

Check this link: Blackberry OS FAQ
There are instructions how to downgrade your Blackberry OS, and there are links to download necessary software.

I need major help with the 5.0 device software!

I recently had to get a refurbished Blackberry Curve 8900 from T-mobile because my phone was no longer charging. The old one had the 5.0 update on it, this one however, does not. I know how to download it and everything, but when I am JUST about to click "finish" a message pops up that says
"Invalid Configuration
The Blackberry Device Software upgrade new features and significant enhancements to the Blackberry solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about Blackberry service, please visit www.blackberry.com/service."
I don' t know what a BlackBerry subscription is.
I need help getting passed this, so I can continue on with device update.
Thanks!

Hi and Welcome to the Forums!
It is referring to a full BB data plan, the last one in this list:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
That plan is what enables BIS -- BlackBerry Internet Service -- which enables all of the rich and proprietary features of BBs. If you had those before, then it sounds like your carrier has not completed shifting your prior account from your old BB to the new one (it is controlled by the BB PIN). I suggest you contact them for formal assistance.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems upgrading to device software 5.0.0.973 on Storm 2 - had to downgrade to 5.0.0.497 again

I recently had my Storm 2 handset replaced under warranty. In going through the process of updating/synchronising the new handset to my Outlook, I had problems with both Calendar and Contacts.
The Calendar problem turned out to be related to Contact anniversaries. I opened the contact, removed the birthday, saved the record and then added it back and saved it again. The record then synced.
I had problems syncing contacts that had no email address in Email 1, but did have an email address in Email 2. Once I moved those email addresses into the Email 1 field they synced ok.
Then the Desktop Manager told me to update the device software to version 5.0.0.973. I went through the whole process and then checked the phone. Calendar seemed to be ok, but all the contacts were gone - there was only one contact showing with about 360 duplicates. I tried to resync with 'replace data' ticked and it made no difference. I then deleted one of the many entries on the handset and they all disappeared at once. So I created a manual contact entry on the handset and saved it - which also showed up as many pages of duplicate entries.
Next day, I synchronised my husband's Storm 2. Desktop Manager told me to upgrade his device software, which I did... with exactly the same result as I got with mine.
I have now downgraded both handsets back to 5.0.0.497 and resynchronised to Outlook (one way from Outlook to Device, replacing all data) and both handsets are now operating properly.
I am using Desktop Manager 5.0.1 having upgraded to V6 and then having to downgrade to V5 again when it would not synchronise with Outlook.
Not happy with RIM for pushing 'upgrades' that fail and cause hours of work to restore to something that works.

RIM doesn't push the upgrades -- your service provider does so, once they have certified and approved the operating system upgrade for their devices.
But, .973 does work on the 9520 in the manner you wish it would, I've used it myself on that model.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Second device software is only giving me a free trial

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