Second ereader will not connect

I have two ereaders a T1 and T2.  I've had the T1 for a long time and when I connect to my PC, the PC Readers SW will launch automatically and I can sync books to the ereader.  When I connect the T2 it maps another drive but will not connect with the PC Sony Reader application.  How do I sync books to the second, T2, ereader?
Thanks

Good afternoon rtulloch.
I am very sorry to hear about the issue you are having with your Sony Reader PRST2. We have some troubleshooting steps that you can try to solve this issue, first we are going to try a soft reset and if that doesn't fix the issue, you will need to perform a hard reset, but if you do the hard reset, everything will be deleted and the Reader will go back to factory settings.
Soft reset: https://us.en.kb.sony.com/app/answers/detail/a_id/31629/p/73878,73889,73893/c/65,66/
Hard Reset: https://us.en.kb.sony.com/app/answers/detail/a_id/36559
If my post answers your question, please mark it as "Accept as Solution"
Israel.

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