Second Exchange account mail stuck in outbox

Hello Everyone,
I have a strange issue. Nor me or my colleagues are able to wrap our heads around it.
We have an exchange account for our Value Added Services (VAS). I've added this mail account as a second exchange account to the outlook 2013 profile for the employees. However the problem is that all mails they sent are stuck in the outbox. And this happens
only for the VAS mailbox.
1 User however doesn't face this issue, when that user sends a mail it is directly sent to the person. That user is currently responsible for cleaning up the outbox.
The mail setup is as follows:
1. Personal Mailbox - Exchange
2. VAS Mailbox - Exchange
3. QA mailbox - Exchange
4. P&G mailbox - Second mailbox (read only access)
They all work fine except the VAS mailbox.
Other relevant information:
They connect to our RDS (SRV 2012) farm and start Outlook 2013 trough remoteapp.
Their PC is running W7
We are using Exchange 2010 with the latest updates.
Any clues/ideas as why this could be happening? And why only the VAS mailbox has that issue?
In my testing i once setup the same mailbox structure locally, and this setup worked.
Thanks in advance.
Kind Regards,
Niek

Hi,
I recommend you try to use OWA to check if there is the same issue.
Open another user's mailbox or a resource mailbox from Outlook Web App
You must have Full Access permission for the mailbox that you want to open to perform this procedure.
Sign in to Outlook Web App.
At the top of the Outlook Web App window, click the drop-down arrow next to your mailbox name, and then click the
Open Other Mailbox window.
Enter the name of the mailbox that you want to open, and then click Open.
Thanks.
Niko Cheng
TechNet Community Support

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I have a problem that I've found to be typical, just haven't found anything that describes my exact problem.
I'm having trouble adding a second Exchange 2010 server account to Outlook 2013 in one of the computers of the domain. Outlook 2013 will complain with "The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete
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I've Googled and found many threads with the same error... however most of those seem to be either a problem with the server, or the Global Catalog in Active Directory, or the "connection method" (I've tried all found solutions to no avail).
This is not the case, since the first account is added with absolutely no problem. It can send and receive and I can delete the outlook profile and recreate it and it'll give no problems. I have this problem only when adding a second account.
This is a fresh Windows 8.1 install with an up-to-date Outlook 2013. I have other computers in the same domain and network, with the same setup (Win 8.1 + Outlook 2013) configured with two exchange accounts with no problem.
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I've tried deleting and recreating the outlook profiles, repairing the outlook installation, even deleting all outlook files in AppData and letting it recreate them, with no success.
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Hi Javier,
Thank you for the update.
I have tested on my lab and get following result.
Lab: Exchange 2010, CAS Array (CAS01+CAS02), MBX01, DC
Type Server Field
Check name result
Changed Server Field
CAS01.domain.com
Yes
CASArray.domain.com
CASArray.domain.com
Yes
CASArray.domain.com
DC.domain.com
Yes
CASArray.domain.com
MBX01.domain.com
No
"The Connection to Microsoft Exchange is unavailable"
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Exchange 2010 is different from Exchange 2013, if you are using Exchange 2013, we need to input MailboxServerGUID.domain.com into Server Field.
If there is anything I’ve misunderstood, please don’t hesitate to let me know.
Thanks,
Steve Fan
Forum Support
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Second Exchange account mail stuck in outbox

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