Second hand blackberry 9320

Question

My sister's friend gave me a second hand blackberry curve 9320.According to her, the phone was originally set in Arabic (she found the phone whens she was in Saudi). As a matter of fact, I never had BB before. So everything abount BB is new to me.
So she gave me the phone,already reformatted and now in English language.
My problem about the phone is that I cannot to any internet conenction (wifi or mobile data)
I am not registered to any data plan andjust depending on my free mb internet.
And it says that BIS is not connected.
Since I receive the phone, I never had the chance to change the internet settings. I've been using the phone for texting and calling only.
Please I need help.
Thank you so much.

Answer 1

Hi and Welcome to the Community!
annemaye08 wrote:
My problem about the phone is that I cannot to any internet conenction (wifi or mobile data)
I am not registered to any data plan andjust depending on my free mb internet.
And it says that BIS is not connected.
This is the problem.
To use the proprietary BB services (including Push email capability, BBM, often even web browsing, etc.), you must have an adequate data plan from your carrier, even if you wish to use it solely via WiFi. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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