Second-hand G5 iMac and warranty extension
I bought a second-hand imac G5 on eBay and it has all the symptoms of needing logic board and or power supply replacement, i.e. high revving fans, very loud high pitch whine. I've done all resets and cleaning.
Is a second-hand machine eligible for the warrant extension plan? The model number is in the approved range, but I don't have the original receipt.
TIA,
trisolo
Hi Trisolo-
You won't need a receipt. Apple tracks the units and repairs by serial number. If your system qualifies it will be repaired under the repair extension program.
Luck-
-DaddyPaycheck
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I bought a second hand MacBook Air and it won't allow me to install updates as up pops the previous owners log in details. How do I go about amending this?
The seller was remiss in not properly preparing the Mac for sale. That task has now fallen to you. You will encounter continual problems until you perform the following. Ignore references to DVD since the MacBook Air has none.
If you are unable to do that contact the seller and request instructions, or arrange for its return and a refund of your costs.
Refer to What to do before selling or giving away your Mac
If you enabled FileVault, disable it in System Preferences > Security & Privacy.
"Deauthorize" your iTunes account. Same for Audible if you have one.
System Preferences > iCloud > de-select "Back to My Mac" and "Find my Mac".
Sign out of iCloud. Select "Delete from Mac" when it appears.
Next: Remove all your personal information by completely erasing the Mac's internal storage.
If your Mac shipped with a grey System Install DVD, start your Mac with that disc inserted in the optical drive while holding the c key to boot from it instead of its internal volume, which should be erased before selling it.
If your Mac did not ship with discs, boot OS X Internet Recovery:
using three fingers press and hold the following keys: ⌘(command), option, and R.
With a fourth finger press the power button to turn on the Mac.
Keep the other three fingers where they are until you see the "spinning globe" icon.
This method forces the Mac to download its originally installed OS from Apple's servers, which will not require an Apple ID to install.
Remove any Open Firmware password if you created one: select Firmware Password Utility from the Utilities menu and remove it.
Select Disk Utility from the Utilities menu.
Remove any partitions you may have created.
Select the Mac's hard disk icon, then select the "Erase" tab.
Select the "Security Options" button and erase the disk.
The more "securely" you erase the disk, the longer it will take.
The fastest method is sufficient since all but the most expensive techniques and equipment will be able to recover securely erased data.
When it finishes, quit Disk Utility.
Select Install Mac OS X from the Utilities menu.
An Apple ID will not be required. If a prompt for an Apple ID appears, return to Step 5.
Do not create any user accounts.
When it finishes, shut down the computer.
If you want to install the bundled apps that were included with your Mac, restart by using your Applications DVD if one was included, and install the bundled apps. Apps bundled with newer Macs that shipped without discs cannot be transferred. Its new owner must purchase them from the Mac App Store using his or her own Apple ID.
If the Mac is being sold to someone outside the family consider the following additional information:
System Install DVDs that came with your Mac should remain with it forever, and must be included with the sale.
Consider including your AppleCare certificate if you bought it, printed documentation, even the box if you still have it. AppleCare stays with the equipment and is transferable.
Execute a bill of sale showing the Mac's serial number.
Once no longer in your possession, remove the Mac from your devices in My Support Profile. -
hi, I bought a second hand iphone 4s and seller has blocked it and reset it know the iphone is asking for a email and password that the seller was using, I can't contact him know and i'm left with an Iphone that is useless, can you help ma please?
Sorry, there is nothing you can do until the device is removed from the sellers Apple ID.
Without that, your device can't be used, check these articles:
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
I bought a second hand 4s iphone and I can't use the internet on 3g even though it looks like I'm connected ... can you help please?
Who's your carrier?
What country are you in?
Was it from a shop or a personal deal?
If your phone doesn't function on the cellular network, goto the carrier first -
I bought a second hand ipod 4 and it's not letting me sign into icloud. A message saying the five free accounts have already been registered to this ipod.? what can I do?
From a previous post:
UPDATE: it is possible to remove an iCloud affiliation from a device when the maximum number of free accounts has been used. I used the "reset and erase" option from Settings | General | Reset | Erase All Content and Settings. When this was finished, the iPod was like new - not just "restored" as we can do within iTunes and I had done with this device - it was legitimately restored. I signed in with my son's newly created Apple ID and it was accepted and now the device works like a charm. It also still uses my Apple ID and password for the iTunes and App stores, however I have restrictions in place to prohibit him from downloading or buying any content. I hope this helps anyone else that has reported this question. -
I Have Iphone 4...
I had purchased from any store in second hand...
and the third party whose this iphone not in contact with me and my iphone in lose mode..
how can I activate my iphone?????Plz help me...
<Email Edited By Host>Digant Mevada wrote:
can possible to contact apple server manager tu know my id or anythig do..??
There is nothing you can do except return iPhone & get your money back.
You will not be able to use the iPhone.
Apple will not help you.
-> Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
i bought a second hand ipod 5 and the original owner forgot the email and password and i can't restore the ipod and it says i need the original apple ID but i dont know it could anyone help me??
If you can access the device: Tap Settings -> General -> Reset -> Erase All Content and Settings.
If you can't do that then you need to Restore it as New:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.
You can also try using DFU mode:
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
I have got second hand iphone 3gs and i have restore the device , but it is stuck in the apple logo
i have got second hand iphone 3gs and i have tried to restor the device, but it is stuck in apple logo , and swithch off and coming back to apple logo
If you are receiving a messages that says the maximum number of free iCloud accounts has already been created I'm afraid you won't be able to create a new account on your phone.
Each device can only create a certain number of iCloud accounts. Once they have been created you cannot create a new one. You also can't delete one of the accounts to allow you to create a new one. All you can do is either re-use one of the accounts previously created or create a new account to use on another iOS device (running iOS 5 or higher) or Mac (running OS X Lion or higher), if you have one. -
I buy a second hand ipad unopened and no receipt
I bought second hand ipad unopened and no receipt .I'm afraid it is a ipad bought the insurance。do we have any way to fix it
Try posting in your native language. It is difficult to understand what you are asking.
It sounds like you are saying you bought a stolen or new never used iPad and you are now worried that the owner will claim it. Or you bought a stolen/new never used iPad and it is broken and you have no insurance to pay for fixing it. -
i buy a second-hand i pad and after i buy it have the seller apple id and it unlock and i contact the seller and he give me the password that can't sign in and i already try using hotmail to reset but the seller forget his hotmail password please help
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
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I bought second hand iphone 5 and has someone lelse apple id
i bought second hand iphone 5 and i try to activate but it ask previous owner apple id.
Sorry but you bought a brick. Unless you have the apple id it is useless to you.
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I bought second hand iphone 5 and i try to activate but it ask previous owner apple id.
i bought second hand iphone 5 and i try to activate but it ask previous owner apple id.
You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
Activation Lock: http://support.apple.com/kb/ht1766
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process. -
I bought a second hand Macbook Pro and colorful stud
Only after a few months I decided to reformat it
Bad movie started here I did not get it with a disc and I come to install the operating system
And he asks the name of Apple's user ID financed had been bought Lion OS Now
And who sold me does not answer then I found the phone number of his mother
She said he lived in USA and paid him more than the lion version of the MacBook and now I can not install Lion
And I'm not from USAUnless you go back to the original owner, yes you need to pay for it again.
You're entitled to the OS that shipped with the device from Apple, but if you don't have that media there's nothing you can really do. If the system originally shipped with 10.7 or 10.8 then when you boot it to Internet Recovery, it will automatically offer you that OS version (as the serial # is registered with Apple). If it shipped with an older OS, then you need to enter the Apple ID that purchased 10.7 or 10.8. You didn't purchase it so that's not you.
The options you have are to buy Lion for $29 US (I don't know the price in Palestine), or Mountain Lion for $19 US (don't know the price in Palestine either), and install from scratch.
And it's a good idea to know you have restore media before you reformat your machine. -
Hi All
My Dad has just bought a second hand 17in Intel Core2Duo iMac with the following spec:
http://support.apple.com/specs/imac/iMacLate2006.html
He has asked me to do a clean install of Leopard and install MS Office and iLife, for all of which I have copies and licences.
I just wondered if there were any specific hardware resets, disk formats, or anything else that I should do to ensure the machine is set back to factory defaults and all the previous user's data are removed before doing a fresh install?
Thanks in adcance for your advice!Mac OS X doesn't have a clean install option as it were.
Ask him which option he wanted:
http://discussions.apple.com/thread.jspa?messageID=607614
My FAQ* here explains the typical procedure of selling a Mac:
http://www.macmaps.com/selling.html
- * Links to my pages may give me compensation. -
I bought an Ipad 4 for my wife and iPad Air 2 for my daughter and I have just bought a Macbook Pro with retina display for me. The whole family is an Apple products fan due to its reliability and security. Never know that it could be a disadvantage also. I bought a second hand iPhone 4s from a friend as he is short in caash, and I've been using it for awhile. I "restore and upgrade it" without thinking or checking the Find my iPhone settings, unfortuately it is turned ON. Although the previous owner removed the phone lock, I never asked for his icloud account as I intend to use the phone only for calling. I cannot contact him as his contacts and email address were erased when I restore the iPhone.
I have learned a hard lesson since Apple security is impregnable, my iPhone 4S will just be an expensive paper weight.no.
without the previous owners credentials the phone is useless to you.
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