Second hand N96 cannot reset phone , it doesnt acc...

hi ,
I have bought an n96 and I cant hard reset my phone . I want to solve the problem it has not showing my contact names when incoming calls. But I think the previous owner changed the default unblock code so I cant do a soft or hard reset with the special codes.
is there a solution to find the unblocking code?
I have bought it out of a cash converters shop , i still have some warranty till november.
Thank you

You should still be able to do the deep reset.
The "3 finger deep reset". With the phone powered off, depress and hold these three keys simultaneously "*" "3" "green phone" and then power on phone using the on/off button whilst keeping the three keys depressed until you hear start-up tone.
Back up your phone if thereius any information you want from it.

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Second hand N96 cannot reset phone , it doesnt acc...

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