Second Identical Fault in 4 weeks, but incompetent...

So, 28th May my phone line goes dead, BTInfinity stops working and calls in get engaged tone.
Fault reported, engineer comes to house under threat of £130 charge if it's my wiring at fault (Master socket was only fitted 3 weeks earlier during infinity install and i have no wiring attached, yet fault persists.
So, engineer arrives, test line and detects the fault is 200m away from my house. heads off up the street, plays in a ground box and service comes back.
24th June, identical symptoms... this time, engineer turns up on Friday with no prior notice, does same test and gets a fault 230m from my house. Wanders up the road, then back and informs me the fault is in a ground box, AS BEFORE, but he's not authorised to work in them!
Next I get a text saying the repair is delayed for reasons beyond their control and now no fix date.
Phone "customer service" to complain, only to have call cut off...
Not clear how sending an unqualified engineer to a repeat fault counts as "circumstances beyond our control". Where I work, we call that incompetence.
Ian

Hi bigscouser,
Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
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