Second time phones arent working

This is the second time this month that my husband and i arent able to send text messages or send or recieve calls. Were very frustrated. Does anyone know a way we can fix this and get service restored to us. Our bill is up to date, and in fact we just got two brand new phones on Thursday. These are the only phones we have. Please someone respond with how to fix this. I cant even get into the chat with an agent, which is how i fixed it last time.

Move closer to a cell tower? hahahaha. Was the signal good before at the same place? If so, the tower closest to you may be being worked on or is down. Download, when you can the app Antennas. it is free and it will show which tower you are connecting to.

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