Second user with admin, but blocked copying from hard drive

I noticed today that my new iTunes will not drag and drop songs into playlists. I can do it if I right click on highlighted songs, right click and select the appropriate playlist. Its a pain doing this and not too intuitive as just drag and drop. I searched and found many people have this issue.
I also realized that can't copy anything from my external drive (iTunes library is also located here) I press command I and realized its locked and after entering password the lock is open. However I still cannot copy songs out of the drive. What the **** is happening? I have used iTunes for over 6 years now and never had this problem. Can someone let me know how I can unlock the external hard drive?
Just to let you know this laptop is originally installed by my wife with her user. I added my own later so we both have admin access. So not sure why this is happening.
Cheers for all advice.
Thanks

I used my own account to start copying all my songs onto this MBP. I need this for my djing, so it helps if I can custom my playlists and organize my music.
I could try deleting the other user but not sure how to do this.
I am not getting any error messages. I can drag songs but when I put them in the playlist folder or out onto the desktop, the highlighted songs bounce back to its original position. No "+" signs either.
I have the same setup on another mac with the same iTunes latest version. This is the first time its happened to me after many years of using iTunes.

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