Secondhand iphone 3g won't factory restore from itunes
Hi, I bought a second hand Iphone 3g and when i pluged it in to my computer to do a factory restore it came up with error code, 1015. I've tried to follow steps on the apple website but cannot get the iphone restore and now it wont turn on past a screen showing a usb with an arrow pointing to an itunes symbol. Does anyone know whats wrong or how I could fix it?
I had sync issues with my iphone and itunes on Win7. Seemed to last for ever, I ended up buying a new sync cable and all my problems seemed to go away.
The other thing you can try is to launch itunes as administrator if that does work try launching itunes in XP compatibility mode. Both of those worked for me off and on as I struggled with this issue until I bought the new cable.
Similar Messages
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Hi, I've just tried to upgrade my iphone 3gs and it wont restore from itunes or connect to the server to activate. Sorry I started this ! Any ideas please it's driving me mad and Ive lost my phone
What is the exact message you're getting?
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I just updated my iphone to ios7 and I keep getting stuck at the 'Set up your iPhone' screen. I click 'Restore from Itunes Backup', but it only ends up restarting after restoring and fails to get past the 'Set up your iPhone' screen. Any ideas?
Normally, I would suggest restoring the iPad and uninstall and reinstall iTunes but you have done both of those things - more times than you ever imagined!
Have you thought about turning auto syncing off?
Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
If you do this you can backup the iPad right away before it syncs. You may want to go into all of the iTunes tabs and just make sure that all of the current content on the iPad is selected to sync before you actually do sync.
This doesn't solve the problem, but it would prevent the automatic sync and erasing content. Hopefully, in the next few days- when iOS 5 is released - you will also be relieved of this weird iPad behavior - since the iOS devices are supposed to become PC free.
BTW - and this is no excuse for what you are experiencing, but I have found that some of the game apps that I had on my iPad turned out to be quite troublesome and after I removed them, my problems went away. I know that is almost sacrilege with regard to the Angry Birds addiction .... But I'm just saying ... -
HT201210 My iPhone will not update or restore from iTunes. It's frozen
My iPhone will not update or restore from iTunes. It's frozen
You may be in a recovery mode follow this article http://support.apple.com/kb/HT1808
If you have a backup you can restore your contents by following this article
http://support.apple.com/kb/HT1414
Good Luck! -
I backed up the phone and updated to ios 7.0.4 which took about 2 hours. Now the phone powers on and says hello in different lagnuages and says to slide to setup. I am asked to choose a network and then if I want to setup as a new iphone, restore from icloud or restore from itunes backup. When I select restore from itunes the screen says "connected to itunes". In itunes I select restore from backup however after a few seconds itunes says that it cannot restore beause there is not enough free space on the iphone. During this attempt to restore I see the home screen and my screen saver and everything for a split second, then the phone powers off.
I see in itunes that all of my photos and data are still on the phone however I cannot get into the iphone.Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost. -
My iPhone 3s won't finish restoring and iTunes won't recognize it anymore.
I woke up this morning and my iphone 3s was not working properly and I couldn't make or recieve calls or texts but everything else was working fine. Then I got a notification saying I had to restore it so I did, and it got all the way to the part where you reset the settings like the language and country but when it says "connect to iTunes" it stops working and iTunes won't recognize my phone anymore. It's not under warranty and I don't know if I can fix this myself or if Apple will still fix it for me. I also recently updated all my software so that shouldn't be the problem. Help!
Hello Lehongdinh,
Thanks for using Apple Support Communities.
To troubleshoot this issue of your iPhone not powering on, please follow the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care,
Alex H. -
IPhone 5s won't sync music from iTunes
I have an iPhone 5s that is less than a year old. For the past month now I have not been able to sync music from my computer onto the phone. I can transfer music and playlists and apps etc from my phone to iTunes on my computer but not vice versa. I have managed to sync the music to my iPad 1st Gen with no issues which is funny considering it's a much older device.
I can still download songs on my phone from the iTunes app perfectly fine it's just getting music from my computer to the iPhone which I'm having trouble with.
I decided to update both my itunes and iphone to the latest versions/iOS but neither has made a difference.I had to delete all my playlists on the phone. Then I synced it with my iTunes/music and it finally placed my new music back on my phone.
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Ipad2 won't recover/restore from itunes
My Ipad2 flickered for a moment and went into "New Ipad" set-up mode. I have attempted to restore/recover several from my iTunes on my PC, and each time it gets completely through the process, syncs, then hesitates for a second, and quickly goes back to "New Ipad" set up mode. It feels like groundhog day. :-)
You can try to manually reset your iPad:
Press and hold the Home button and the Sleep/Wake button (also known as power button) simultaneously.
Continue holding both buttons until the iPad shuts down and begins to restart, this might take up to 20 seconds.
You may stop holding the buttons when you see the Apple logo.
You completed the reset successful, you can now try if your iPad works again. -
HT1937 Can I get my secondhand iPhone 4 reset to factory setting?
Can I get my secondhand iPhone 4 reset to factory setting? It is on uk carrier 3 and I would like to use it on the Tmobile or Virgin carriers and give it to my daughter for her birthday on 16-02-
Resetting an iPhone to factory settigns isn't an issue, you can easily do that by connecting it to iTunes and hitting the "Restore" button. If the iPhone is currently locked to the UK carrier Three, you won't be able to use it with a SIM card from any other carrier without getting the UK carrier to authorize an unlock. I believe that the UK carriers all offer this to their customers but it might cost you a fee. If you are not a customer of Three, you might have more problems getting an unlock form them though.
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my iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.0.4
If itunes is comming up and saying it can't read the device because it's locked with a passcode, you may have to put your device into recovery mode first.
To put your device in recovery mode: (Following these steps will erase your device and reset everything to factory defaults)
1) press and hold the power button until you see the slide to power off option
2) swipe to power off
3) Press and hold the home button while the device is off and connect it to your computer. Continue holding the home button until you see a graphic with the iTunes logo with a picture of a USB cable below it.
4) iTunes should give you a message that it has detected a device in recovery mode. Click ok and then select Restore iPhone. iTunes will download a fresh copy of iOS and then wipe the device and restore it. Depending on the speed of your computer's internet connection this may take a while. Just leave the iphone connected to your computer until it's finished.
If itunes is not detecting it at all or is Not giving you the message that the phone is locked with a passcode, you may end up having to reinstall itunes. This seems to be a fairly common problem after the most recent itunes update (11.1.5)
If this is the case and you happen to be running a windows based computer you will have to uninstall itunes in this order from your programs and features option in control panel:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Then download and reinstall itunes from itunes.com try putting your device into recovery mode again and restore.
Hope this helps.
Cheers. -
Help updated my ipad with IOS 7.0.4. It asks me what language, chooses my wi-fi and then asks.........1 - set up as a new ipad, 2 - restore from iclouds or 3 - restore from itunes but won't restore as not enough memory! What do I do now?
I don't want to lose all my pics, songs etc
Whats my next move as I CANNOT use the ipas at the moment!!!!!!!!Your iPhone's iOS must be same or newer than the one in backups. In your case it is older so you need to update your iPhone and then recover it with backup.
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I attempted to update to iOS 8 and now my phone is stuck in recovery mode, and iTunes will only let me restore to factory settings. My question: Can I restore from iTunes backup after restoring to factory settings?
Hi, kformagg
I would say yes. I once had the same problem (iPhone 5, IOS 7) and first restored to factory settings and after that from iCloud backup.
It worked very well. -
How do I transfer itunes music to my iphone 4 without using the restore from this backup function?
How do I transfer itunes music to my iphone 4 without using the restore from this backup function? I cannot use the back up function as have been advised that therer are bugs in it and restoring it back to my phone will bring the bugs with it and phone will be back to apple again as will start playing up again. But I need the music. Whn I plug it in laptop and go to itunes icon it gives me 2 options: Set up as new iphone? OR Restore from backup.
Do I pick set up as new phone? I dont know as the guy at the genius bar told me there would be an option asking if i want to sync itunes only...but there isn't.Set up as New and then... Re-Sync your Content from iTunes.
SYNCING with iTunes
See here > http://support.apple.com/kb/HT1386
From Here > http://www.apple.com/support/iphone/syncing/ -
My daughters iPad has just been factory restored from the apple shop, she was using my iTunes account with her email. When trying to create her own iTunes as she is the correct age it has come up that her email is already being used. How do we do this with he same email address
Hello spooner68,
Thank you for the details of the issue you are experiencing when trying to create an Apple ID for your daughter. Because her email address is associated with your Apple ID, you are receiving the message that the email address is in use.
To remedy this, you will have to first remove her email address from your account using steps 1-3 of the section titled "How to add an additional email address that is already associated with another Apple ID" in the article below and then attempt to create her Apple ID with her email address:
How to add an additional email address that is already associated with another Apple ID
If you have an email address that is already associated with another Apple ID, you may need to remove it from your other Apple ID before you can add it to your preferred Apple ID.
Sign in to My Apple ID with the Apple ID that has the email address already associated with it.
Find the email address that you want to move to your preferred Apple ID, then click Delete.
Click Save Changes, then click Sign Out at the top of the page.
You can find the full article here:
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thank you for using Apple Support Communities.
Best,
Sheila M. -
All- I get this message ("iPhone can not make or receive calls. Restore from iTunes" (happend once while on airplain mode and now once while in wifi only area, out of cell range)). iPhone 4. Newest OS. Never happened with old OS! Cycling phone on/off does not help. Ignoring message causes phone to cycle off then on. After first time this happened, I restored. Six days later...same problem! Clearly a new fix is necessary. Suggestions?
I have not tried that...I will look up the process so that I can do it correctly (and still transfer all of my files, contacts, etc). Any suggestions? What is the advantage of restoring as a new device..is this more akin to a complete wipe of a hard drive?
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