Secret Questions reset e-mail doesn't send

Hi there!
I wanted to reset my secret questions because I forgot them, so I chose the option to resend the security information. Unfortunately, I do not receive that e-mail. I already changed my e-mail (which had no effect) + its also not in my SPAM box.
Thanks in advance!

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

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HT201363 Good evening, I have a problem, a lack of access link reset secret question for e-mail Alternative

i have a probllem a lack of access link secret question for email alternative

Hey there Mody18,
It sounds like you are either not receiving a password reset link to your email address when you are trying to reset your security questions, or you do not have a recovery email address and need assistance resetting your security questions. I recommend reaching out to our Account Security team with the followint article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
All the best,
Sterling

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