Secure link to iTunes failed
I use Firefox and have been unable to update iTunes. when running iTunes diagnostics, the Network Connectivy Test results say "Secure link to iTunes failed". Can someone help me here?
Hey there SMoose6,
It sounds like you are unable to connect to the iTunes Store securely. I found this article to help you troubleshoot the message named:
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
In an effort to protect your privacy, iTunes uses the Secure Sockets Layer (SSL) protocol when you sign in to the iTunes Store. The SSL protocol uses port 443, the date and time, and other information from your computer to function as expected. The troubleshooting steps below will address the most commonly incorrect information that SSL and the iTunes Store require; this should resolve the issue and the alert should no longer appear.
Thank you for using Apple Support Communities.
Cheers,
Sterling
Similar Messages
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Itunes store will not open. I get a blank page. When I ran diagnostics error message said secure link to itunes failed. I have internet access, have turned off my security, and I can go to explorer and get on itunes.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
TS1424 itunes error "secure link to itunes failed"
Having difficulties updating my itunes on my laptop to newest version. When I run diagnostic I get the error "secure link to itunes failed." I've tried all the suggestions under the help tab. Need help.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if the problem has been resolved.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
HT3204 secure link to itunes failed?
i get a diagostic message that says "secure link to itunes failed". why
Most of this is over my head.
when I run the itunes diagnostic i noticed this message:
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-19 12:50:13.
What does the "unsuccessful" mean? -
My secure link to itunes failed
My secure link to iTunes failed even though I added the page to secure linnks
My secure link to iTunes failed even though I added the page to secure linnks
-
Secure link to iTunes failed - how can I fix this?
Help! It reads "Secure link to iTunes failed" - how can I fix this?
Try resetting the iPod. Nothing is lost and it cures many ills.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
When i open my itunes store, it says secure link to itunes failed and it doesnt load up, what seems to be the problem here? appreciate all the help i can get, thanks!
Yes, provided all the media is inside the iTunes Media folder, which is in turn inside the main iTunes folder (which is the standard arrangement) you should be able to move the iTunes folder from <User's Music> to any other path and shift-start-Tunes (option-start-iTunes on a Mac) to reconnect to it.
If the media folder has split out to another drive in the past, or media is stored outside of the iTunes Media folder, then things get a bit more complicated. I can go into details should it be necessary.
tt2 -
Secure link to iTunes failed. How can I fix the problem?
Secure link to iTunes store failed. How can I fix the problem?
Try resetting the iPod. Nothing is lost and it cures many ills.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
Please help? secure link to itunes failed Windows 7 PC
Hope someone can help? I cannot connect to the iTunes store from my windows 7 PC which is plugged into a Belkin modem router. There is just a mainly white Itunes screen with the never-ending ‘accessing Itunes bar’ going round and round endlessly. I can access the Itunes store from the Ipod touch used wirelessly. Internet is assessable as normal through Firefox or Windows Explorer with no problems.
I have tried very many things suggested on itunes help, but no luck and the internet works for everything else on the computer. I have run itunes diagnostic and the only red light is for ‘secure link to the itunes store failed’, but the network connection is verified. Clicked on help button next to the red light, but nothing came up. I checked the exceptions on the Windows Firewall and both itunes and bonjour are ticked. I also did ipconfig/flushdns. DNS resolver cashe was flushed.
Any idea what can I do to fix this (in very easy step-by step way as am not a computer wiz)?Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if the problem has been resolved.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Secure Link to iTunes Failed: Please Help
I am trying to update my iPhone 3gs from 4.0 to 5.1.1 and I keep getting error 3194, which is a connection error to the firmware server...
I have tried almost everything I have found on the Internet.
Here are the things I have tried:
1. Checked Host File.... Looks Fine
2. Used the laptop... Same Issue
3. Used the laptop on someone else's internet.... Same Issue
4. Re-did all the internet options
I am technically sabby, so I am willing to try anything.
Here is my iTunes Diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Gateway GT5432
iTunes 10.6.1.7
QuickTime 7.6.8
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002EAE0C0BE3C050
Current user is an administrator.
The current local date and time is 2012-05-24 11:38:43.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently not running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {177425E4-7687-455B-8146-4FD7230AB707}
Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu May 24 07:45:33 2012
Lease Expires: Fri May 25 07:45:33 2012
DNS Servers: 67.142.175.10
67.142.175.11
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-24 11:37:47.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I have windows 7 pc and this has been happening for a while. I have google this issue, i have uninstalled itunes and reinstall with a new download and nothing works, the rest of itunes works fine,
any help..... PLEASE!!!!Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
- Network interfaces verified.
-Internet connection verified.
-Secure link to iTunes failed.
When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
''iTunes Help is unavailable because your computer isn't connected to the internet.'
My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
Getting kinda frustrated. Can anybody help please???I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.
-
A problem to have a secure link to itunes store
hi guys
i have a problem with my iphone 3gs i just unlocked my thru at&t but in order to complete the process i have to restore my phone i did resore it like few times and just keep stucking at the activation point and everytime i connect it to the itunes give that msg "
We're sorry, we are unable to continue with your activation at this time."
and when i run the diagnostics it just says "secure link to itunes failed "
and here is the diagnostics report
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Acer Aspire 5810T
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00AFBB0803CFF380
Current user is not an administrator.
The current local date and time is 2013-04-30 20:51:58.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {47F96457-EF2B-4C82-BD36-5DEA5302A88F}
Description: Atheros AR5B91 Wireless Network Adapter
IP Address: 10.0.0.10
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Tue Apr 30 20:24:06 2013
Lease Expires: Wed May 01 20:24:06 2013
DNS Servers: 10.0.0.1
Adapter Name: {10FAFB6D-C08D-4BF5-AC21-787996885DD4}
Description: Atheros AR8131 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-04-30 20:27:58.
and my laptop runnig with a win vista home premium
please help i've been looking for two month and i couldn't find a way to activate my phoneHello black jack 1986,
For troubleshooting information on this, take a look at this article:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Since the update or restore did not complete you may also want to look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Hope this helps,
Mario -
I got "secure link to itunes store failed" during a diagnostic test. unable to access itunes store and nothing i do works.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Secure link to iTunes Store Failed, Can't restore iPhone.
Good day,
Am hoping to get some help please. We recently upgraded our desktop from Windows XP to Windows 7. Re-installed all the software as well as iTunes 10.
All has been working fine, up until yesterday. The playlist which we where syncing with the iPhone 3G, had been changed and we wanted to sync the changes to the phone.
When preforming the sync, it got to the point where it said "Finishing Sync" in iTunes, the phone said "Sync in Progress" and iTunes froze completely. (Not Responding) Left it for about 30mins, after which it still said the same. I rebooted the machine and the phone, and tried again with the same error. I then tried removing all music and videos from the phone. Same problem.
My last resort was to attempt a restore of the phone. It started the restore and eventually got to a point where iTunes came up with the error 2003, unable to restore iPhone, the phone was now stuck in restore mode with the iTunes Logo and USB plug on the main screen.
So off to the iStore to get it fixed. The phone was reformatted/restored there and was working fine but I did not have any contacts/messages or photos on the phone, so I attempted another restore, so I could get my info back. It came up with the same issue again. Error 2003.
I then started browsing around and found out the iTunes diagnostics, it fails every time on the "Secure link to iTunes", iTunes has been added to the Windows firewall, I have tried un-installing my AntiVirus software and trying it with again but same result. I have checked the ports are all open. I have tried to reset my hosts file. I have reset my internet explorer settings, but nothing is working.
Can anybody help me out with this please.
Below is the copy of the diagnostics log created the last time I ran it:
Microsoft Windows 7 Home Premium Edition (Build 7600)
OEM OEM
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 91FD09E04D569044
Current user is an administrator.
The current local date and time is 2011-01-26 08:09:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {56AC59F1-BAF3-48E5-A70D-50B73E31F5EA}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 192.168.0.202
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 25 22:44:34 2011
Lease Expires: Wed Jan 26 22:44:34 2011
DNS Servers: 192.168.0.1
192.168.0.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.1:800
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-26 08:08:05.
Any help would be appreciated!
Thanks in advance!The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/
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