Secure link to iTunes store failed.. how do i fix this problem?

I tried to updates my Ipod touch 4g to IOS 5.0.1 but it said i can't connect to the serve and when I Run Diagnostics on Itune everything is fine except A Secure link to iTunes store failed.... anyone know how to fixed it?

I need help with this, been trying everything

Similar Messages

I cannot connect to iTunes. It keeps telling me "Secure link to iTunes store failed". Anyone know why this is happening?

This issue pretty much occurred over night. I was able to get on the iTunes store, and now I cannot.
"Could not complete your iTunes Store request. An unknown error has occurred. (0x800B0101)"
Ideas??

Your account's balance should automatically be charged (it's only for gifting that a balance can't be used), there isn't a setting that you can change. You could try contacting iTunes Support and see if they can see why it's charging your credit car : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I cannot access iMatch. I keep getting an error code -1202 from the iTunes store. How do I fix this problem?

I keep getting an error code -1202 from the iTunes store when trying to access the items from the "quick links" and I cannot access iMatch. Any suggestions?

Please look to the right of the screen where it says "More Like this" you may find the resolution there.

HT3204 I got a reading of "secure link to iTunes store failed" when I ran a diagnostic "network connectivity" test. What's wrong and how do I fix it? I am indeed unable to connect to the store.

Can anyone help me figure out what's wrong when I try to connect to the iTunes store? I got a message "secure link to iTunes store failed" when I ran a diagnostic "network connectivity" text. What's wrong?
Thanks for any help you can give me!

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Secure link to iTunes Store failed: HELP!

I'm new to iTunes and purchased my first iPod yesterday night. The first time I plugged in my iPod to sync it, I wasn't able to. At first I had version 10 then it updated. On the previous version I was able to access the iTunes store but wasn't able to sync my iPod. I had downloaded the most recent version of iTunes (10.1) and then this problem occured.
"iTunes could not connect to the iTunes store. The network connection timed out. Please make sure that the network settings are correct and that your netowrk is connected, then try again."
I've read several different manuals and emailed Apple about it. I've tried a lot of different things to fix it.
+-change firewall settings+
+-redownloaded iTunes+
+-contacted Apple Tech Support+
+-changed proxy settings+
+-changed permissions+
+-disabled firewall+
+-restarting iTunes+
+-restarting router+
And several others. Nothing seems to work. I ran a diagnostic review and this is what came up.
*Network interfaces verified*
*Internet connection verified*
*Secure link to iTunes Store failed*
I'm not sure how to fix it now. These are what I copied from the diagnostic review.
*Microsoft Windows 7 x64 Home Premium Edition (Build 7600)*
*TOSHIBA Satellite L455*
*iTunes 10.1.2.17*
*QuickTime 7.6.9*
*FairPlay 1.10.24*
*Apple Application Support 1.4.1*
*iPod Updater Library 10.0d2*
*CD Driver 2.2.0.1*
*CD Driver DLL 2.1.1.1*
*Apple Mobile Device 3.3.1.3*
*Apple Mobile Device Driver 1.52.0.0*
*Bonjour 2.0.4.0 (214.3)*
*Gracenote SDK 1.8.2.457*
*Gracenote MusicID 1.8.2.89*
*Gracenote Submit 1.8.2.123*
*Gracenote DSP 1.8.2.34*
*iTunes Serial Number 2DA3F8EB5C804A33*
*Current user is an administrator.*
*The current local date and time is 2011-02-19 15:44:30.*
*iTunes is not running in safe mode.*
*WebKit accelerated compositing is enabled.*
*HDCP is supported.*
*Core Media is supported.*
*Video Display Information*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*** External Plug-ins Information ***
*No external plug-ins installed.*
*iPodService 10.1.2.17 (x64) is currently running.*
*iTunesHelper 10.1.2.17 is currently running.*
*Apple Mobile Device service 3.3.0.0 is currently running.*
*** Network Connectivity Tests ***
*Network Adapter Information*
*Adapter Name: {DB1EBC99-C940-4565-9470-D6F601478C5D}*
*Description: Microsoft Virtual WiFi Miniport Adapter*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: No*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Adapter Name: {B689CFFB-FDFA-4886-A510-FEA274EFCF14}*
*Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter*
*IP Address: 192.168.1.2*
*Subnet Mask: 255.255.255.0*
*Default Gateway: 192.168.1.1*
*DHCP Enabled: Yes*
*DHCP Server: 192.168.1.1*
*Lease Obtained: Sat Feb 19 11:57:55 2011*
*Lease Expires: Sun Feb 20 11:57:55 2011*
*DNS Servers: 192.168.1.1*
*Adapter Name: {4AAC1865-70C9-4D56-A74C-C1609AA0102E}*
*Description: Realtek PCIe FE Family Controller*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: Yes*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Active Connection: LAN Connection*
*Connected: Yes*
*Online: Yes*
*Using Modem: No*
*Using LAN: Yes*
*Using Proxy: No*
*SSL 3.0 Support: Enabled*
*TLS 1.0 Support: Enabled*
*Firewall Information*
*Windows Firewall is on.*
*iTunes is enabled in Windows Firewall.*
*Connection attempt to Apple web site was unsuccessful.*
*The network connection timed out.*
*Basic connection to the store failed.*
*The network connection timed out.*
*Connection attempt to Gracenote server was successful.*
*The network connection timed out.*
*Last successful iTunes Store access was 2011-02-18 22:19:01.*
What do I do? Any information and suggestions would be very helpful.

i found a solution that worked in my case..i found it in this thread: https://discussions.apple.com/thread/2284692?start=0&tstart=0 in texlark's post..i copied and pasted it here:
The Fix (& It's NOT Your Firewall)
A. Symptoms
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
B. Resolution
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Disclaimers
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753
thanks a lot texlark!

Secure link to iTunes Store Failed using XPSP3

I cannot log into the iTunes store. When I run diagnostics it indicates Secure Link to iTunes Store Failed. It does not appear to be my related to McAfee security software as the issue remains when the file wall is disabled. I have following the trouble shooting steps from the website and have also tried disabling all start up programs except qttask and iTunes Helper.
Any other suggestions on how to restore the secure link and enable connection?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

ITunes 64-bit runs 32-bit, Secure link to iTunes Store failed, and SyncMapiInterfaceHelper_x64 crashes every time I click 'Info' tab in an iDevice.

Hello everyone,
There are 3 issues I have, as it reads in the title.
1) I am running iTunes on a Win7 64-bit ThinkPad, and iTunes shows up as a 32-bit application in the Task Manager, always. I tried even the complete uninstalling (after removing Bonjour, Apple Mobile Service, deleting the folders, etc.) and yet, it shows up the same way.
2) When I run diagnostics, it says 'Secure link to iTunes Store failed'. I've tried many things from whatever I've read in the forums and nothing seems to be changing that.
3) Every time I click the 'Info' tab on any iDevice (I tried it with a 3GS and a iPod Touch), I get a 'SyncMapiInterfaceHelper_x64 has stopped working' message thrice. I don't know the significance of thrice but it just does come.
I hope someone helps.
Thanks!

That one's normal. On 64-bit systems, iTunes is a mix of 32-bit and 64-bit componentry. The itunes.exe is 32-bit.
Oh, okay. Thanks!
Could you walk us through what happens when you try to connect to the Store, please?
The issue is when I run diagnostics. I happened to run it last night while updating my 3GS to iOS 6, and there was a 3194, and a search to solve that, led me to running the diagnostic.
I was wondering how it affects me because I haven't faced any issue in downloading or browsing the AppStore. The transcript of the 'Run diagnostics', for networks is as below:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
LENOVO 7673W1T
iTunes 10.7.0.21
QuickTime 7.7.1
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0024A7C4128947B0
Current user is an administrator.
The current local date and time is 2012-10-03 03:21:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 15442555d5b073dd49a48bf144616e26
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {3FCCDDC1-FFD0-4B3D-BF7A-A962D6AD5746}
Description:    Intel(R) PRO/Wireless 3945ABG Network Connection #2
IP Address:    192.168.0.100
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:    Yes
DHCP Server:    192.168.0.1
Lease Obtained:    Wed Oct 03 02:58:46 2012
Lease Expires:    Wed Oct 03 04:58:46 2012
DNS Servers:    192.168.0.1
Adapter Name:    {AB3C7DD5-0434-424D-9481-7C12BFC73792}
Description:    Intel(R) 82566MM Gigabit Network Connection
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 05:30:00 1970
Lease Expires:    Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-03 03:15:42.
Nothing about the 3rd? It is pretty confusing as to why it appears because there don't seem any answers all over the web about it.

HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure?

TS1424 Secure Link to iTunes Store failed, and when I click on Help, the help box is blank. I have a 25Mbit up and down. 64 bit PC running window 7 home premium

Secure Link to iTunes Store Failed. When I click on the help button to the right, and the new help window pops up, it is blank with zero infomation on how to correct the "Secure Link to iTunes Store"

A few things may resulted in this. Did it just happen over night?
Can you make sure your date, and time including time zone settings are correct?
What are you using to correct from?

TS1368 Secured link to iTunes store failed

can someone please tell me how to connect to the itunes store, i keep getting the message: Secured link to iTunes store failed.

Many thanks.
Yes, it's when I run a diagnostic. When i try to go to itunes store, the window is white & keeps saying connecting to itunes.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Secured link to iTunes store failed

How can I resolve this message "secured link to iTunes store failed"

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Secure Link to itunes store failed issue

I cannot access the itunes store or even authorize my computer. I have been working on this for months. Done everything that Apple support emailed me and I am ready to go crazy. My diagnostic shows secure link to itunes store failed. Can anyone help?

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful

Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-ES2C
iTunes 11.3.0.54
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B9F0069DE9C0
Current user is an administrator.
The current local date and time is 2014-08-05 01:48:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8400 GS
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {14DCBC2B-34CB-431B-8625-1E62D7310533}
Description:    WAN (PPP/SLIP) Interface
IP Address:    10.128.133.101
Subnet Mask:    255.255.255.255
Default Gateway:    10.128.133.101
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 06:00:00 1970
Lease Expires:    Thu Jan 01 06:00:00 1970
DNS Servers:    8.8.8.8
        156.154.70.1
Active Connection:    Teletalk
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-04 03:23:27.
**** Device Connectivity Tests ****
iPodService 11.3.0.54 is currently running.
iTunesHelper 11.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason

Secure link to iTunes Store failed ... cannot update iphone 3gs?

So i havent been able to update my iphone, I get a 3194 error after loading the ipsw file.
When i run a diagnostic i get a Secure link to iTunes Store failed error, which i think causes the problem
I have tried the netsh winsock reset fix, and still no results, as well as looking for LSP conflict.
Any help on this matter would be appreciated very much!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite C660
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0031AE040346F710
Current user is an administrator.
The current local date and time is 2012-05-22 16:58:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5470
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {19ACA961-E7BA-4C75-8760-714769F5E5B1}
Description:    Bluetooth Personal Area Network
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Adapter Name:    {93853149-BB5E-42F6-95B2-147BCEA64CCD}
Description:    Atheros AR9002WB-1NG Wireless Network Adapter
IP Address:    192.168.0.63
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.4
DHCP Enabled:    Yes
DHCP Server:    192.168.0.4
Lease Obtained:    Tue May 22 16:31:02 2012
Lease Expires:    Fri May 25 16:31:02 2012
DNS Servers:    10.1.168.1
Adapter Name:    {9E013B8A-BE41-43B6-BEB6-85C6104005FD}
Description:    Realtek PCIe FE Family Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2012-05-22 16:54:25.

Sorry, wrong section

Secure link to itunes store failed computer not connected to internet tried ununininstalling everything to do with itunes no joy also error code coming up E0000225 anybody out there got any ideas

Secure link to itunes store failed, (computer not connected to internet tried uninstalling everything to do with itunes,no joy also errror code E0000225 appearing. Have turned off windows firewall and also my Bullguarg security settings.Can anybody out there please help me thanks.

Hi,
You could be right that the response to clicking on help is a symptom of an entirely separate issue, but nevertheless the secure link to itunes is definitely failed, and I am unable to log into Itunes on either PC.
I also noticed that even if I click on the link to create a whole new Apple ID, I cannot do that either, presumably because the secure link is not working.
After I noticed that there were weird things happening this morning, I did change my Apple ID password in the hope that this might resolve it, but it seemed to make it worse. Now, all of my apple devices keep constantly prompting me for the apple ID password, and randomly either accepting it, or telling me it is wrong. I know the password is correct because I can log onto the apple Manage My Apple ID screens in a web browser with it.
I was starting to think that this is an ISP issue (BT Broadband), but I have not seen anyone else posting with the same issue. Does Apple use a different security protocol to everyone else? I'm asking because all other secure services seem to be working fine, but anything related to apple that requires a secure connection or authentication is having issues.
I have also seen reference to making sure that Itunes is listed as an allowed program in Windows Firewall. I cannot seem to do this because it says that my Windows firewall is being managed by McCafee. I have checked the settings in McCafee, and it appears to me that Itunes, Bonjour, and many other apple programs have been granted "Full" access. As said before in any case I have tried temporarily disabling the firewall and even this did not solve the problem.

Secure link to iTunes store failed.. how do i fix this problem?

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