Secure Links to iTunes Store failed.

Question

I've loaded iTunes 10.3.1.55 onto my PC using Windows 7. The files were downloaded onto folder C:\Program Files (x86)\iTunes.
When I run the diagnostics I get the problem above.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard CQ2880EA
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.64.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0037ABE80C81C650
Current user is not an administrator.
The current local date and time is 2013-10-07 08:24:05.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {C15EA92D-2230-479F-BA1E-539A0E0B8866}
Description:            Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address:             192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:      Yes
DHCP Server:         192.168.0.1
Lease Obtained:     Mon Oct 07 08:02:55 2013
Lease Expires:       Thu Oct 10 08:02:55 2013
DNS Servers:         192.168.0.1
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
SSL 3.0 Support:     Enabled
TLS 1.0 Support:     Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-07 08:23:44.
The above shows that whilst the Windows Firewall is on, iTunes is NOT enabled in Wuindows Firewall.
The iTunes Firewall Rule exists with the iTunes.exe file expected in the above folder, which it is and yet the 'Run Diagnostics' Help suggests that it should be in the C:\Program Files\iTunes folder
Any ideas?

Answer 1

Hi Griff W,
Thanks for the link.
Sadly, I've not been able to resolve my problem, but at least I now know:-
a) Date & Time were set
b) The Internet Security Options SSL 3.0 & TSL 1.0 were both selected
c) Security Software was provide by Norton Internet Security and having had a 1.5 hour "chat" with one of their experts, he confirmed that the Inbound Firewall Rule was set up correctly (I knew that anyway) and after disabling Norton completely, the problem still existed and therefore the problem was not with the Norton software. He did then suggest that I contact either a Microsoft or iTunes expert. Wise words!!
d) Successfully tested the basic connectivity between two devices i.e. Ping successful
e) After logging in as as Administrator and running telnet, was unable to connect to host (iTunes). Thereby hangs my problem.
I'll continue looking through the other links from your suggested document, otherwise it's Microsoft or iTunes, I guess