Secure PDF Document will not open

I am trying to open a billing statement from my university.  It opens in Adobe Reader as a PDF; however, instead of showing my bill, there is a message that reads: "If this message is not eventually replaced by your statement, then your PDF reader may not be able to display this document."  This is followed by links to this website to update the reader.  However, I already have the latest Adobe Reader XI (11.0.03), but the correct document never loads.  What is going on here??

You are trying to open it in FireFox or Chrome, is my guess. They don't use Adobe Reader.
Save the file to your desktop, open it from there.

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