Secure PDF file problem

I have a problem with Illustrator when I save my work as a pdf file to send to my clients. The pdf file appears to be OK so I save and close the file. When I open the file again, the file is blank. At first I had a client keep telling me my pdf files were blank!
Now I have to save and close the file without password protection then open it again in Acrobat Pro and add password protection. Is this a bug in the CS3 suite?
This seems to be happening since I've started on Mac Pro, OS 10.5.1. Never had a problem on my old G4 and 10.4.1.
Illustrator CS3 13.02

Ken, I'm having a similar problem.
I built a series of PDFs using InDesign. I exported them as JPGs, then converted them to PDFs (a personal preference). Everyone could open the files just fine. As a last-step to secure our data, I added some security settings, sent out the PDFs again, and everybody opens them fine except for one individual, who opens them only to find blank white pages.
He then removed the security features from the files I sent him, and the problem persists.
Have you gained any ground with this issue?

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