(Security) Cannot retrieve my Photos after Decrypt

Hi Guys,
I've scan through Z30 supports and can't find solution to my problem.
I encrypt the SD Card on my Z30 few weeks ago.
Yesterday, I use my Laptop to access the SD Card to re-organize and move/delete some of the files and photos in the SD card.
But when I restart the Z30, message below appear
"Your media card was encrypted on another device. To use the media card in this device, go to you storage access settings and format the media card"
I can view the thumnails on all the photos but I can't view it in detail or email out or copy out using Laptop, even in Blackberry Link also can't do much.
I try go to settings, turn the DECRYPT to OFF. Problem still same.
Any solution to fix this?
Thank you.
Regards.
Thomas

I have the same thing on my Z30.
I have no clue on how to recover these photos.
Any help would be greatly appreciated.
thmsobk wrote:
Hi Guys,
I've scan through Z30 supports and can't find solution to my problem.
I encrypt the SD Card on my Z30 few weeks ago.
Yesterday, I use my Laptop to access the SD Card to re-organize and move/delete some of the files and photos in the SD card.
But when I restart the Z30, message below appear
"Your media card was encrypted on another device. To use the media card in this device, go to you storage access settings and format the media card"
I can view the thumnails on all the photos but I can't view it in detail or email out or copy out using Laptop, even in Blackberry Link also can't do much.
I try go to settings, turn the DECRYPT to OFF. Problem still same.
Any solution to fix this?
Thank you.
Regards.
Thomas
thmsobk wrote:
Hi Guys,
I've scan through Z30 supports and can't find solution to my problem.
I encrypt the SD Card on my Z30 few weeks ago.
Yesterday, I use my Laptop to access the SD Card to re-organize and move/delete some of the files and photos in the SD card.
But when I restart the Z30, message below appear
"Your media card was encrypted on another device. To use the media card in this device, go to you storage access settings and format the media card"
I can view the thumnails on all the photos but I can't view it in detail or email out or copy out using Laptop, even in Blackberry Link also can't do much.
I try go to settings, turn the DECRYPT to OFF. Problem still same.
Any solution to fix this?
Thank you.
Regards.
Thomas
thmsobk wrote:
Hi Guys,
I've scan through Z30 supports and can't find solution to my problem.
I encrypt the SD Card on my Z30 few weeks ago.
Yesterday, I use my Laptop to access the SD Card to re-organize and move/delete some of the files and photos in the SD card.
But when I restart the Z30, message below appear
"Your media card was encrypted on another device. To use the media card in this device, go to you storage access settings and format the media card"
I can view the thumnails on all the photos but I can't view it in detail or email out or copy out using Laptop, even in Blackberry Link also can't do much.
I try go to settings, turn the DECRYPT to OFF. Problem still same.
Any solution to fix this?
Thank you.
Regards.
Thomas

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(Security) Cannot retrieve my Photos after Decrypt

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