Security code to ask question on eBay not accepted

When I type in security code number to ask a seller a question(to send) I get error message"please correct info(code) over and over(I put correct code number each time. Ebay tech support is claiming that it may be my browser(Mozilla) that is causing the problem of not accepting the CORRECT security code and false message that I have entered it incorrectly. It's eBay's system. How can my browser(mozilla) effect eBay's own system of accepting a security code? Whom does the problem lie with? ***note! It worked using Internet explorer as my browser. Maybe eBay is right. But I want to use Mozilla. How can we fix this?
Thanks!

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Similar Messages

  • HT204088 security code says its wrong but its not

    itunes always says my security code is wrong but it is not wrong

    Well, the answers ARE case sensitive.  That could be the issue.  You may want to reset them and then you would be sure that they are in the correct format.
    http://support.apple.com/kb/HT5312
    If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466, and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    HTH

  • TS1646 I'v tried many times to update my applications however, my account can't do it because security code for my card is incorrect note that I'm sure my card details are correct completely so i need help to fix it as much as you can plz. Thnks

    Hi
    I'v tried many times to update my applications however, my account can't do it because security code for my card is incorrect note that I'm sure my card details are correct completely so i need help to fix it as much as you can plz. Thnks

    Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
    If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
    Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
    I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

  • I cannot download apps it keeps saying my security code is invalid and it is not!!! I REALLY need help

    I cannot download apps it keeps saying my security code is invalid and it is not!!! I REALLY need help

    If the App Store doesn't recognize your password, you should try to log into iTunes on your PC and make sure your password still works.  If it doen't work there you may have been hacked and you will need to get in touch with Apple directly. 

  • HT1918 Need to change credit card info and it keeps telling me my security code is invalid and it is not.

    I'm trying to change my credit card info but it keeps telling me my security code us invalid and it is not.... I need to put my billing info in so I can update. 

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Sometimes it says security code by it is the ZIP code. Sign into your account in the iTunes app on your computer and verify that all of the information is correct and agree to any new user agreements that may be needed.

  • Trying to buy an app, but it took me tore-set my credit card...My security code is all of a sudden not valid. I tried to re-enter itbutits the same MSG. Can u help?

    Trying to buy an app, but it took me tore-set my credit card...My security code is all of a sudden not valid. I tried to re-enter itbutits the same MSG. Can u help?

    Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT3702 It keeps saying my security code is invalid and it is not.

    It keeps saying my security code is invalid, and it is not.

    Try Here  >  http://support.apple.com/kb/TS1646
    If no joy... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT201303 Why does is keep saying my security code is incorrect when it is not?

    Why does is keep saying my security code is incorrect when it is not?

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT3702 My card security code keep being declined and the app store says my security code is invalid when it is not

    Why does my app store keep saying that my security code is invalid when it's not??!!!!

    Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/

  • Security question answers are not accepted when renting movies. Why? How do you correct?

    Correct Security answer are not accepted when renting movies.
    Why? How do I correct the problem so I can watch movies?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • Why is my iTunes account telling me my "security code is invalid" when it's not?

    I can't update any of my apps or buy anything from iTunes because my account says I have a billing problem. It asks me for my security code in the billing information and when I put it in it tells me "security code invalid". There is definitely money on the account I'm using so I know it's not that. It's annoying when you can't update anything and it's been over a week since I could use that account. What do I do?

    Check this article:
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/TS1646

  • My iPod Touch 4G says my social security code is invaild but it's NOT. How Can I fix this problem?

    I keep on trying and it says my social security code is INVAILD. It wont let me download any apps or update them. If this has happened to you and you found a solution to this PLEASE I BEG OF YOU TO HELP ME!!!

    IM HAVING THE SAME PROBLEM!
    HERE IS WHAT APPLE SUPPORT WROTE ME!
    Dear Raheem,
    Welcome to iTunes Store Customer Support. My name is Jeyaraj and I am glad to assist you today.
    I understand that you are unable to download the app and received a error message saying "Theres a Billing Problem with a Previous Purchase". I know how eager you are to get this taken care of and I will do my best to resolve this for you.
    Raheem, sorry for the inconvenience caused and I would like to inform you that there is a billing issue with one of your iTunes Store orders and you are unable to resume purchasing with your iTunes Store account. Unfortunately, the iTunes Store has been unable to verify an authorization from your_financial_institution and has not received payment for order (my order number was here). As soon as this order is paid for, you'll be able to resume purchasing with your iTunes Store account.
    Not being able to verify an authorization is a sign that something needs to be addressed by the issuer of the card. You will need to contact your financial institution to determine the specific cause of the card being rejected.
    When contacting your financial institution, ask to speak with the fraud/security department. The representative will need to thoroughly review your account until they locate and resolve what is causing the issue. If there are holds on your account, those will need to be removed. Please note that your financial institution can also choose to bypass the authorization process.
    Once your financial institution has resolved the issue, you should be able to pay for the order (my order number was here) and resume purchasing. If you are not able to resolve the authorization issue with your financial institution, I recommend trying to add a new credit card or redeeming enough store credit to pay the balance in full.
    I hope this information has been helpful. If you have difficulty paying the balance, please let me know. I will be happy to assist you further.
    Have a nice day!
    Sincerely,
    Jeyaraj
    I HOPE THIS CAN HELP YOU!

  • HT1918 Why is Apple saying my Security Code is invalid when it's not?

    I want to get an app that's free, but Apple tells me to sign in for billing info. I put in my Security Code, correctly, but when I hit Done, it says the security code is invalid.

    iTunes Store: My credit card's security code or zip code does not match my bank's records
    http://support.apple.com/kb/TS1646

  • When I try to download any app my phone says I need to sign in to verify and it takes me to a billing screen. Then it always says my security code is wrong, but it's not

    MY iPhone won't let me download apps, it says I need to sign in and verify account payment options. Even for a free app and then it says my security code is wrong on my credit card! Ugh!! Help please!

    Did you ever get this fixed? I started getting this same message yesterday when changing my card to a debit card that I had used previosuly for years. My last purchase was Saturday morning. Creating a new account results in the same message no matter whar card I try. They must flag accounts by computer ID for this to be happening.
    I got a message stating that my problem has been handed to a senior advisor. I hate this wait especialy since I have had my account since 2003.

  • Im trying to change my credit card information and it keeps telling my security code is wrong and it's not wrong!

    Iam trying to change my credit card information on my account and it keeps saying my security code is wrong, but I keep typing ti correctly, how so i fix this so i can update my account?

    This is rediculous. Nobody on these forums are any help. There are tons of people who are having this problem and Apple is doing nothing. Personally my card just up and stopped working the other day. It works every where else but iTunes. I think this is what Anita is trying to say.

Maybe you are looking for