Security Deposit $400

I've been in contract with verizon about a year or so.
I'm wondering how am I going to get security deposit and what kind of form does it come through. Does it come through mail?
Is that the only way to get it? If mail was returned because I was out of country, am I losing the deposit?
I hope they can tell me when can I get the deposit back:(

You should get it in the form of a check. Also you only get it back after a year if you've paid your bill in full and on time every month. If not it'll be another 3 months

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When will my Security Deposit ($400) refunded?

On 9/28/2013 I was asked for a Security Deposit of $400 and was informed this would come back to me. My questions are WHEN and HOW?

Deposits are usually returned after 12 months of on-time payments, along with other criteria, i.e., click here:
Re: Security Deposit Refund after one year

Refund of security deposit

I was recently speaking with someone about the security deposit ($400.00) that I needed to pay when I signed up with Verizon. That person mentioned that I have to basically stalk them to return the money, because if I don't they wont automatically cut me a check. I make a year with Verizon in 3.5 months so I'm curious if I need to call them about it.

Minus any service fees and the op gets simple interest on their deposit.
However if the address is different than when you signed for service it may get delayed.
Also a pal of mine said the check was not in an envelope but as a postal card (which I think is totally irresponsible) anyone can grab it, destroy it, withhold it, or it can be mutulated in processing or the mail facility can have it misdelivered or can be stuck in the machinery. (I once had a home owners rebate come as a post card)
I was lucky to get it. Over $500 sent as a post card.

$400*3 =$1200 security deposit still not recieved back to me

I paid $1200 of security deposit when I open the account and add the line about two years ago.
However, I could not received any of them until now.
About a month ago, I requested to send the check again but it still does not arrived.
I NEED those money back ASAP.
I called finance department for several times but could not locate my check is.
What should I do?

Supposedly after 12 months of on time payments and that means not missing any payment due date or being late, it is mailed out to your home address.
If you were late even once, that clock starts all over again.
If they do not send the money you must contact your states Attorney Generals Office and file a charge against Verizon.
Good Luck

Security deposit issue: customer service saying it is never possible to get it back

To anyone who might be able to straighten things out here,
first of all, I am not asking for a security deposit back right away. I was just asking for a possibility of getting my security deposit back and on which condition I can get it back. However, when I called up (800)-922-0204 and spoke with counselor after waiting half-an-hour, she told me I am unable to get security deposit back at all since it is non-refundable to anyone. I questioned her why is it called a deposit in such case, and she kept on insisting that security deposit is something I pay in the beginning to open up an account and it cannot be returned at all. I was puzzled since the guy at the retailer shop and he told me I can probably get the deposit back at some time later and check the estimated date to get the deposit back if I called the number specified above and talked to a counselor.
So I checked up the answers posted up in this forum and figured out that indeed security deposit is returned after certain criteria is met. I was really irritated and upset, but that's something I have to deal with, so I'll pass on that. Following are my conditions on Verizon account and I hope someone can tell me when I can possibly get the deposit back and/or where I can get such info.:
I first opened up my account in Verizon 4 years ago with $400 deposit (Aug. 2014). Then, as a Korean male, I had to go back to my country to serve in military service that I had my account suspended for about 3 consecutive years. (Thanks to the Verizon retailer who helped me out at Oakdale Mall.) The first condition to get the security deposit back was "to have 12 consecutive monthly bills paid without delay (No suspensions while doing so)" and I know it was not done since I suspended my account at around 10th month (June 5th, 2011). I re-activated my account with a different phone and a plan on Aug. 30th, 2014 and the guy at the Verizon service center in Vestal, NY told me to check when I can possibly get my security deposit back.
Sorry to leave such a long message here but I guess I am not good at summarizing things here. Please take the pain and help this poor kid out.
Thanks to y'all who reads it & leaves a possible answer to my question.

First of all, I assume you have a misprint and you opened your account ~4 years ago in August of 2010, not 2014(1 month ago).
Next, it appears you had your account suspended for 3 years after completing only 10 months of service and have recently re-activated the account.
If the above information is correct in your case, I would assume you will get your deposit back 12 months after reactivating your account without any further suspensions and/or late payments. So I would guess you will be eligible to get your deposit back in August, 2015.

Terrible experience with Verizon customer care. Need update on security deposit.

Hi,
I disconnected my FIOS internet service about two months back. When I took the connection last year, I was asked to pay a security deposit of $400 and I paid this. After disconnecting FIOS, I am trying to get the status of the refund of my security deposit.
I have called close to ten times to the customer care and all the times, I have been given either false information or I was told they would call me back and that would not happen.
At this point, I am extremely disappointed and surprised about how an organization like Verizon could be so unprofessional.
I need to know the status of my security deposit. Has anyone else faced this kind of a problem? How was this resolved?
Regards,
Sathish

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Security Deposit - Refund time changed?

Good afternoon,
I just got off the phone with a Verizon representative and I was told my security deposit will not be refunded until next year in January? This is unacceptable, and I want to know who I can call or speak with to get this settled. When I took this plan from my moms account to take the bill off her hands in January of 2014 the woman I spoke with told me I had to pay a $400 non-negotiable security deposit, even though I have been with Verizon Wireless on this very same phone number since I was in 6th grade, mind you I'm now 21. She told me this would be refunded as long as I stay true to my bill and pay my bill on time for the next 6 months, that it would be refunded to me in 6 months. Being that I'm 21 $400 is a serious amount of cash for someone barely getting by and just moving out, and I did this all because I wanted to help my mom out and take the bill under my own name. I want my refund back, this is month is supposed to be the 6th month deadline for when my deposit is refunded. If you have phone logs you can check I welcome you to do so, as you WILL find out I was told that I was getting my deposit back in 6th months. This is completely unacceptable and I feel like I've been lied to. I was banking on this deposit coming back so that I could purchase a vehicle to get back and forth to work, and now that is apparently out the window? Who do I need to speak to so we can resolve this issue. Who do I call? Contact? The billing line straight up told me it won't be available until January of 2015, that is well beyond 6 months.
Thank you in advance for any advise you can spare,
Kenneth

Verizon Wireless Customer Support
It's certainly not ok for you to be told anything except for the correct information
YES! It is CERTAINLY NOT OK for us to be told anything except for the CORRECT INFORMATION!
I guess you guys should revisit your spiel when new accounts are being opened.
Like Kenneth, I was also told that I will get my security deposit after 6months, but when I read the T&C, I saw that it will be refunded after one year. I wish I recorded my conversation with your agent when I was opening my account back then. It will be a good case. Anyway, rules are rules and we have to follow what it is written on the T&C.
I hope Verzion will look into it and look into the spiel that your agents are using.

Security deposit towards bill?

I had to put $400 forward as a security deposit when I bought my phone and plan. Currently, I've run into a bit of a financial hardship, and while I don't want to terminate, is it possible to put that security deposit towards my bill?

@chrisrvin
I do understand the need to save when caught in a financial hardship! The security deposit is held during the first year of service, and is reviewed for release at the end of the first year. It cannot be applied to the account as a payment. However, we can look into other cost saving options for you.
Have you had a chance to run an Account Analysis http://bit.ly/17qD2sj on My Verizon to see where you may be able to save? Also, if your account is past due, you can reach out to our Customer Financial Service Team for possible payment arrangements. They can be reached at (Toll Free) 866-266-1445. I don't want you to have to resort to terminating your service!
AnthonyTa_VZW
Please follow us on Twitter @VZWSupport

Security Deposit Check

I activated my service in Feb 2013, and had to pay security deposit of $400, since I'm a student. And since I'm a student, my dad is paying bills for me. After 1 year, just today, I received a check from Verizon that said "security deposit refund." The problem is that the check is in my dad's name, and it is void 6 months later. My dad is abroad and is going to visit me at September. I can't do anything with this check. Is there any way of getting refund in other method?

Nope. Take it to your dad's bank. They shouldn't have an issue with you depositing a check with his name on it in his account. Then call your dad and have him send you the money.

Security deposit refund returned or applied to account?

Long story short when I signed up with Verizon I was asked to pay a $400 deposit. I paid $300.00 using a Verizon gift card, and $100 using my CC. On 2/22/15 makes one year I have been with Verizon. I logged on now to my account to pay my bill but it says Paid In Full. I go to my payment activity, it says "A/P security refund -$380.00" then it says "security deposit applied $400" then it says "security deposit interest $1.27" . I am EXTREMELY confused, was the difference mailed to me or the entire deposit applied to my account? I called Verizon and the first rep I had transferred me to "home services"- no idea why then I was transferred to the financial department but somehow ended up at the main telephone prompt starting all over again. I am extremely frustrated. Can someone help?

You're eligible to receive your security deposit back at the end of 1 year of uninterrupted service or upon termination of your service. Uninterrupted service means you have kept your account in good standing and paid your bill in a timely manner for one year.
Your security deposit will be refunded in the form of a credit to your account. If the applied refund creates a credit, and you don't owe any other amounts to Verizon Wireless, you will receive a check for that credit balance.
From the FAQ I previously referenced.

Security Deposit questions.

Hello everyone!
Well, I am 20 years old and looking into opening my own Verizon contract and I have zero credit history. I am a student at a local college, never had to take out a student loan, and have had no debts to pay. Reason in asking this, is I've done alot of reading recently and have seen where people have had to pay ~$400 security deposits. I currently don't have the money to pay for this alongside the price of a subsidized phone. Is it possible for a parent/guardian to cosign? Is it a guarantee that I will be forced to pay a security deposit? If anyone can shed some light on my questions it would be VERY much appreciated!
Thanks in advance!
Zander

Went to the local Verizon store today and for some awesomely odd reason, I'm cleared for 1 line! No security deposit required!
HOORAY!!!

How do I get my security deposit back

Hello! please help me
2011 Oct I bought iPhone 4S , at that time I paid $400 for security deposit ,because I.m a international student.
They told me you can get back the check after 1year, but I could not get that.
So I called 3 times customer center.
They said check was already issued 2012 Oct, but I didn't get it.
I explained my situation they told me we will call back later, we need to check another department etc.
after calling there's no feedback to me .
t's been already 3years.
How can I get back my money T_T

You get the deposit back after 1 year of on time payments, if one is missed that resets. Also if you did meet that the check is sent to the last on file address they had for you at the time.

My security deposit

When am I going to get my 400$ security deposit back last representative I spoke to told me on the 6th of April put I still haven't seen it what's up?

foster1987,
Well this seems odd to me! How long have you had services with Verizon Wireless? I would love to review the account to see where this deposit is at for you. Can you please provide me with a Direct Message http://vz.to/1fbIKzK ? I have requested to follow you. If you could accept that request and then send a request back to me, I will in return accept. One we are following each other you will be able to send me a Direct Message so we can speak about your account specifics. Hope to hear back from you soon.
KevinR_VZW
Please follow us on Twitter @VZWSupport

What the security deposit APPLIED?

I have been used Family Plan with my brother.
And we stopped the Verizon Service during last 3 months cuz we went our hometown country.
And then, we back, now, I checked my bill history, there is "Security deposit Applied".
We don't have social numbers so we had to pay the security service fee each $400 at last year June.
And one year laster, June this year, we could back Security deposit. but where they gone?
for check? for my bank account? where? I couldn't get the deposit and my brother too!
And what is the A/P credit return?
I attached the photo of my bill.

Jsueh2,
This is something I would be wondering about too and we'd be happy to answer it for you. Although I do not have all the details since I'm not able to access your account I can give you some helpful general information. A security deposit is applied to an account when the account is no longer in good standing and has a past due balance that needs to be paid. A/P Credit Return means that after the deposit was applied there was a credit balance of $292.73 remaining, which we will send to you in a check. Is this account closed at this time?
SarahO_VZW
Follow us on Twitter @VZWSupport

I can't get my security deposit back.

I'ive called *611 for verizon help and they said I have a zero balance . Went into the store I purchased my phone twice and contract from, with a 900 dollar deposit (500 for 1 line and 400 for another), and they said call 611 and wait for 6weeks. i still have my receipts but neither of them cared. I paid my bill FULL for 13 months consecutively ALL before the due date. Should I call the FCC or get a lawyer than trying again? I am tired of going back to the store or calling 611.

First of all I've never heard of a $500 deposit. Last I know of security deposits are either $0, $125 or $400 depending on your credit. I found this in an older thread. This is from a VZW rep
In order to be eligible to receive a security deposit refund in full, the account must meet several criteria:
• 350 days of active service (the 350 days begins from the point of activation, not from the time the security deposit is applied to the account).
• No suspensions due to non-payment.
• 12 consecutive months of timely, uninterrupted service.
• No payments returned from bank
Account balance current (no more than 30 days past due).
• No related account delinquent or written off requiring payment

Security Deposit $400

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