Security deposit - not received?

HOW DO I CHECK TO SEE IF I HAVE RECEIVED MY SECURITY DEPOSIT.
I WAS TOLD BY YOUR OFFICE THAT IT WAS RETURED.  I ASKED FOR PROOF AND WAS TOLD IT WOULD TAKE A COUPLE OF WEEKS.
IT HAS BEEN OVER TWO MONTHS NOW.
HELP!!!!!
<Branched to a new discussion.>
Message was edited by: Verizon Moderator

    Let's find you that money BROWNLEE1947! Information about your Security Deposit can be found in the "Security Deposit" section of your Customer Agreement at http://bit.ly/Kg6KQP. If you'd like me to check into your refund status, please follow me and send me a direct message with your mobile number to get started. I'll be able to see if a check was sent, the deposit was applied to your account, or if it's still in progress.
Thanks for your patience on your deposit refund.
JenniferH_VZW
Please follow us on Twitter @vzwsupport

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