Security Deposit Refund after one year

I have paid every phone bill for the past 11 months and I am wondering when I am eligible to have my security deposit returned. I have had no luck with other inquiries I have made regarding this deposit in the past.

Hi Brandon,
I appreciate your inquiry about the security deposit. In order to be eligible to receive a security deposit refund in full, the account must meet several criteria:
• 350 days of active service (the 350 days begins from the point of activation, not from the time the security deposit is applied to the account).
• No suspensions due to non-payment.
• 12 consecutive months of timely, uninterrupted service.
• No payments returned from bank
Account balance current (no more than 30 days past due).
• No related account delinquent or written off requiring payment.
If the account remains active after one year of service, the security deposit will be automatically refunded within 1 - 2 billing cycles.
EdW_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Security Deposit - Refund time changed?

Good afternoon,
I just got off the phone with a Verizon representative and I was told my security deposit will not be refunded until next year in January? This is unacceptable, and I want to know who I can call or speak with to get this settled. When I took this plan from my moms account to take the bill off her hands in January of 2014 the woman I spoke with told me I had to pay a $400 non-negotiable security deposit, even though I have been with Verizon Wireless on this very same phone number since I was in 6th grade, mind you I'm now 21. She told me this would be refunded as long as I stay true to my bill and pay my bill on time for the next 6 months, that it would be refunded to me in 6 months. Being that I'm 21 $400 is a serious amount of cash for someone barely getting by and just moving out, and I did this all because I wanted to help my mom out and take the bill under my own name. I want my refund back, this is month is supposed to be the 6th month deadline for when my deposit is refunded. If you have phone logs you can check I welcome you to do so, as you WILL find out I was told that I was getting my deposit back in 6th months. This is completely unacceptable and I feel like I've been lied to. I was banking on this deposit coming back so that I could purchase a vehicle to get back and forth to work, and now that is apparently out the window? Who do I need to speak to so we can resolve this issue. Who do I call? Contact? The billing line straight up told me it won't be available until January of 2015, that is well beyond 6 months.
Thank you in advance for any advise you can spare,
Kenneth

Verizon Wireless Customer Support
It's certainly not ok for you to be told anything except for the correct information
YES! It is CERTAINLY NOT OK for us to be told anything except for the CORRECT INFORMATION!
I guess you guys should revisit your spiel when new accounts are being opened.
Like Kenneth, I was also told that I will get my security deposit after 6months, but when I read the T&C, I saw that it will be refunded after one year. I wish I recorded my conversation with your agent when I was opening my account back then. It will be a good case. Anyway, rules are rules and we have to follow what it is written on the T&C.
I hope Verzion will look into it and look into the spiel that your agents are using.

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I have been a customer for over 2 years by now when will I get my security deposit. I opted to pay a security deposit as I didn't want to have lowering my credit score with a "hard" inquiry. I am waiting to get it back still.

You get the deposit back after 1 year of on time payments, if one is missed that resets. Also if you did meet that the check is sent to the last on file address they had for you at the time.

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Hi, I got a paper document called "security deposit refund"
and I guess, I'm getting back the amount of $411.51 for having paid on time the whole year.
What do I do with this? Do I go to the bank and get the money or go to Verizon Wireless store?
I'm new to this, so I would appreciate your help. Thanks!

Is it a check? if it is then I assume you can take it to a bank. If not you can't.

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Hi ymmkr!
Let's look into this! Please follow an Private Message me for additional assistance.
AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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after one year subscription are you tied into another year or can you cancel at any time

After one year, after the auto renewal, if you cancel within the first 30 days, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact Customer Support.
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Security Deposit Refund after one year

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