Security Deposit Return

Hi,
I opened my account around a year and a half ago (around September 2013) and I was originally informed that I would get my deposit back after a year.
However, I still have not received a check and when I asked customer service through online chat, they just answered that a check had been issued.
Is there no way to check if the check has been cashed or not and if it hasn't does Verizon re-issue a check??
I am sure that I have been paying on time (since I use auto-pay) and the deposit was $500 which is NOT a small amount.
Anybody gone through a similar situation?
Thanks!

Yes, I always receive a text message indicating that I have paid on time and just in case something went wrong I checked the billing section of My Verizon before I even asked customer service.
I know that the check should be issued to the address I signed up with but the problem is I haven't received it.
I was just wondering if it is possible to get a re-issue (if it is the case that it got lost in the mail) or if it has already been cashed out (which should not be the case).

Similar Messages

Security deposit return date

Hello everyone,
I would like to know that in security deposit what is the relation between start date date and return date and also how return date is moved accordingly with start date ?
Can any one guide me on these queries..??
Best Regards,
Shruti

Shruti:
The start date for a cash security is initialy populated at creation but is updated at time of payment (this setting can be turned off in configuration). This field is meant to identify the date at which the deposit was received.
The return date is also populated at creation. Posting area 0800 controls the default value for the return date population. The return date, having been set, can now be used in automatic deposit monitoring to determine when a deposit might be released/returned to the customer.
regards,
bill.

Needs security deposit returned urgently - help

I have read somewhere that you can request a courtesy hardship acceleration of your deposit refund
I'm a college struggling to pay my tuition. I have outstanding balance which, if I do not pay by the end of May, will blocks me from registering for classes ever again
How do I request for courtesy hardship acceleration
*I have been using the phone for 6 months and always paid on time every month.
Pls help
Thanks
- student in need

sw.jimmy, I can understand where you are coming from. We can always review the account to see if we would be able to release the deposit any sooner. I have sent you a Direct Message. Can you please respond back to that direct message for me. I am looking forward to working with you. KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Return of Security Deposit

When a security deposit is returned due to move-out, in FPL9, the return increases the amount of the manual payment that cleared the security deposit by the cleared SD amount or creates an automatic clearing item for non-manual payment clearings in the amount of the cleared SD. We were told this is "standard" but to me, this does not seem correct. Below is just one example of what displays. During a customer move-out, what is standard practice and how should the security deposit return appear in FPL9? Thank you!

As per Standard practise SD will be released from Downpaymnet on Final invoice and moved to transfter posting item under 250/10 main /SUb transaction.
Thansk,
Laxmi.

Security Deposit Refund after one year

I have paid every phone bill for the past 11 months and I am wondering when I am eligible to have my security deposit returned. I have had no luck with other inquiries I have made regarding this deposit in the past.

Hi Brandon,
I appreciate your inquiry about the security deposit. In order to be eligible to receive a security deposit refund in full, the account must meet several criteria:
• 350 days of active service (the 350 days begins from the point of activation, not from the time the security deposit is applied to the account).
• No suspensions due to non-payment.
• 12 consecutive months of timely, uninterrupted service.
• No payments returned from bank
Account balance current (no more than 30 days past due).
• No related account delinquent or written off requiring payment.
If the account remains active after one year of service, the security deposit will be automatically refunded within 1 - 2 billing cycles.
EdW_VZW
VZW Support
Follow us on Twitter @VZWSupport

If i change my Verizon plan will it effect my security deposit?

if i change my verizon plan will it effect my security deposit return after a year has passed.

I know receiving a refund for your security deposit is important MRM6M! We offer the flexibility to change your plan at anytime, without affecting your agreement or your security deposit refund! You will receive a refund for your security deposit, plus interest with 12 months of on time payments.
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

Return date of Security Deposit blank on move out bill

Dear All,
When a move out is done on a contract account, if no final bill is issued, the security deposit is released and the return date of the security deposit is filled with the move out date. Else if a final invoice is issued, the the security deposit is released but the return date remains blank.
Is there some special configuration to be done so that the return date is populated in both cases.
I am actually working on a statistics report for security deposits, FPD1 gives only summary and FPD2 is limited by BP or Contract Account. No dates or status available to restrict the search.
Thanks and Regards
Malini

Note 1089152 corrects this problem

Direct Debit Return creating security deposit request wrong

Hi Experts
I am facing a problem when i am running the Transaction FP09 - when i post the returns lot the program will currently post a security deposit request. but in my case it should not post a security deposit request as the account has been take off direct debit when a previous unpaid item was posted and the security deposit request was created then.
Can you pls tell me how to find error.

As per standard behaviour of the system , while posting FP09 the system wont generate the SD request .
Please check the events if you have customized any and also explain the case in detail as from the post i cant make out what is the actual issue .
Cheers ,
Dewang

Security deposit refund returned or applied to account?

Long story short when I signed up with Verizon I was asked to pay a $400 deposit. I paid $300.00 using a Verizon gift card, and $100 using my CC. On 2/22/15 makes one year I have been with Verizon. I logged on now to my account to pay my bill but it says Paid In Full. I go to my payment activity, it says "A/P security refund -$380.00" then it says "security deposit applied $400" then it says "security deposit interest $1.27" . I am EXTREMELY confused, was the difference mailed to me or the entire deposit applied to my account? I called Verizon and the first rep I had transferred me to "home services"- no idea why then I was transferred to the financial department but somehow ended up at the main telephone prompt starting all over again. I am extremely frustrated. Can someone help?

You're eligible to receive your security deposit back at the end of 1 year of uninterrupted service or upon termination of your service. Uninterrupted service means you have kept your account in good standing and paid your bill in a timely manner for one year.
Your security deposit will be refunded in the form of a credit to your account. If the applied refund creates a credit, and you don't owe any other amounts to Verizon Wireless, you will receive a check for that credit balance.
From the FAQ I previously referenced.

Security deposit issue: customer service saying it is never possible to get it back

To anyone who might be able to straighten things out here,
first of all, I am not asking for a security deposit back right away. I was just asking for a possibility of getting my security deposit back and on which condition I can get it back. However, when I called up (800)-922-0204 and spoke with counselor after waiting half-an-hour, she told me I am unable to get security deposit back at all since it is non-refundable to anyone. I questioned her why is it called a deposit in such case, and she kept on insisting that security deposit is something I pay in the beginning to open up an account and it cannot be returned at all. I was puzzled since the guy at the retailer shop and he told me I can probably get the deposit back at some time later and check the estimated date to get the deposit back if I called the number specified above and talked to a counselor.
So I checked up the answers posted up in this forum and figured out that indeed security deposit is returned after certain criteria is met. I was really irritated and upset, but that's something I have to deal with, so I'll pass on that. Following are my conditions on Verizon account and I hope someone can tell me when I can possibly get the deposit back and/or where I can get such info.:
I first opened up my account in Verizon 4 years ago with $400 deposit (Aug. 2014). Then, as a Korean male, I had to go back to my country to serve in military service that I had my account suspended for about 3 consecutive years. (Thanks to the Verizon retailer who helped me out at Oakdale Mall.) The first condition to get the security deposit back was "to have 12 consecutive monthly bills paid without delay (No suspensions while doing so)" and I know it was not done since I suspended my account at around 10th month (June 5th, 2011). I re-activated my account with a different phone and a plan on Aug. 30th, 2014 and the guy at the Verizon service center in Vestal, NY told me to check when I can possibly get my security deposit back.
Sorry to leave such a long message here but I guess I am not good at summarizing things here. Please take the pain and help this poor kid out.
Thanks to y'all who reads it & leaves a possible answer to my question.

First of all, I assume you have a misprint and you opened your account ~4 years ago in August of 2010, not 2014(1 month ago).
Next, it appears you had your account suspended for 3 years after completing only 10 months of service and have recently re-activated the account.
If the above information is correct in your case, I would assume you will get your deposit back 12 months after reactivating your account without any further suspensions and/or late payments. So I would guess you will be eligible to get your deposit back in August, 2015.

Security Deposit Amount from customer should not be deducted

Hi,
client requirement is Security deposit from Dealer(Customer) should not show the balance of amount of Invoice of the Dealer, It should be shown seperately and not show the balance after deducting Security deposit. This security deposit is returnable to Dealer.
So, all the invoice raised to customer and credit memo should be shown different amount without deducting from Secutiy deposits.
For example If Rs. 1lakhs is security deposit
there r 3 invoice of debit against Customer say 60000. In customer line item it should not show the balance of Rs40000. It should show only 3invoice amount of Rs.60000 and it should show seperately Rs.1lakhs.
IS Thereany configuration of this scenerio.
Regards,
Sreekanth

Hello,
This is what expected to do.
That is the reason SAP has provided with two check boxes in FBL5N.
If you select only normal items you will be shown INR +60000
If you select both normal items and special GL items, you will be shown INR 40000- (-10000+60000)
If you select special GL items it will be shown -100000
There is nothing special you are required to do.
Regards,
Ravi

Security Deposit $400

I've been in contract with verizon about a year or so.
I'm wondering how am I going to get security deposit and what kind of form does it come through. Does it come through mail?
Is that the only way to get it? If mail was returned because I was out of country, am I losing the deposit?
I hope they can tell me when can I get the deposit back:(

You should get it in the form of a check. Also you only get it back after a year if you've paid your bill in full and on time every month. If not it'll be another 3 months

Security Deposit from Vendor

Hi Experts - We have a program where the vendors sign-up promising to deliver according to a specific delivery schedule and quantity. We need to take a security deposit from the vendors, this will be returned after they have fulfilled their obligation.
Any input on how to do the security deposit / subsequent refund payment will be appreciated.
Thanks
Sam.

Hi Sam,
we had this scenario and the solution what we concluded is
via an new special GL indicator to carry this deposit and then
knock it later. Its really a process so you have to decide upon
after discussing with the user.
regards
pbb

Security deposit release

When we return security deposit or relased in invoicing, we want to post the new payment document using differnt main/sub
then it was originaly posted but now it is getting posted as 0020/010
so any suggestion how to acheive this?
also what is the use of defining document type, main , sub in posting area 0801 (i.e. Define Specifications for Clearing of Cash Security Deposits) ?

Vinod:
Your understanding of the functionality is not quite correct. The deposit release or return does not generate a new posting. It only removes the restriction from the already posted document item. As such, you cannot change the main and sub.
regards,
bill.

FICA Security Deposit

Hi folks,
I have a following scenario -
> Account has a cash security deposit request and a consumption receivable ( invoice ) posting
> Both the items are fully cleared by customer payment. Once cleared, start date of security deposit will be the date on which deposit is cleared (or payment has made)
> Then invoice is reversed (Since both, invoice and security deposit document had same clearing document, along with the invoice reversal, a reset clearing will be performed for cleared security deposit. Hence deposit request will become open again).
> Account maintenance is performed on account.
Running a account maintenance will clear the deposit request again however as per standard SAP code, start date of the deposit will be reset to the date on which account maintenance is done (i.e. start date will be changed to the latest clearing date of deposit request)
My requirement is, I want to retain the old start date of deposit ( i.e. the date on which deposit was cleared for first time )
Any inputs on how this can be done will be helpful.
Thanks.

Hi Amol,
You can use FM FKK_DB_CASH_SECURITY_STATUS_GP.
Pass your SD no in X_Security to derive the status from Y_STATUS_TXT.
If paid, from TY_FKKOP_REQ, AUGBL display the Returned date.
Hope this helps
Rgds
Rajendra

Security Deposit Return

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