Security email verification ending to old email address

I recently chose to have an email sent to me when I was logging in to the password reset for my Apple account.
I tried a couple of times but nothing arrived.
I accessed the account by using the secuity questions with no problems.
It seems that the Apple security system is sending emails to an old, disused, email address of mine.
How to I update the email the security system is using?
My Apple ID account is up to date.

Hi doverrog,
Thanks for visiting Apple Support Communities.
If you did not receive the password reset email, I recommend updating or adding a rescue email address using these steps:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy

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