Security information needed?

I am trying to create an iTunes account. I have an iPod and already have music on it, I don't want an iTunes account to download music, I want it to get Artwork. I have created an account. But when I login it says more security information is needed to continue, and opens a 'Settings' page on this website, but I have updated everything it needs. I am lost.

Hello, Welcome to Apple Discussions.
When you login to http://myinfo.apple.com/ once logged in click on Apple ID on the left hand side. Do you have your month & day you were born selected as being correct info? Also make sure the Question & Answer box for your password are filled in. Once this is done press save changes.
You will also want to click on email on left hand side, fill out all info, and save changes as well.
Once all info is saved and updated, try the free iTunes purchase again. You may find you also need to sign out of itunes store and sign back in, And may even need to go to your iTunes Store account info screen and update any payment or billing address information as well.
You can also obtain the latest version of iTunes below
http://apple.com/itunes/download

Similar Messages

  • Can't Purchase anything in App Store, Additional Security Information Needed

    I am trying to make a purchase from the App Store in Snow Leopard 10.6.8, but can't make any purchases. When I try to purchase, I get the message, "Additional security information is needed. To use this Apple ID you must first login to the my info web page then provide additional security information." But when I click on Update Security Info, it brings me to a page at https://myinfo.apple.com/ but the page will not load, and it says that Safari can't establish a secure connection to the server. I have also tried it in Firefox and it does not work there either.
    I went to the Apple Store online, and updated my account info with the proper credit card and information, but it has not helped. What is going on here.
    This is for my bosses account and not my account, and we need to purchase some software for this machine, but are completely unable.
    Any help would be appreciated.

    I'm having the same issue.  We have recently signed up for the Volume Purchase Program.  I created the Facilitator account, logged into the VPP site, then got a message that additional information was needed.
    When I click the link to "Update Security Info", I get an error page on the browser...
    I have tried the same process in Firefox and received a similar message...
    I then proceeded to try the same thing on a Windows 7 computer with Internet Explorer, no good...
    Next, I thought the problem might be related to my firewall, so, I attempted it on a computer OUTSIDE the firewall, no good.
    Then, I tried it from home on my ipad, no good...
    Anyone have any ideas?

  • I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do?

    I  recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96653)

  • Need to change security information.

    I need to change my security information on the apple site (not iTunes) and am required to answer two questions I answered back in 1956. I do not remember the answers to one of the questions and Apple sent me an email to reset the questions but sent the email to an obscure work email address that I no longer have. How can I get the security questions reset?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (112241)

  • I need reset my security information, I offered my user name and password is correct bout I can't get the information from your website in my email. So that I can't buy new app pay my money.

    I need reset my security information, I offered my user name and password is correct bout I can't get the information from your website in my email. So that I can't buy new app pay my money.

    Hi,
    Which website your are using to update the Adobe Flash player? No Adobe website ever ask for any id and password to update the flash player.
    If you are using MAC machine and its the password prompt while installing update that you are talking about then please follow What userid & password do I need to install Flash Player?
    -Varun

  • I need help changing my security information because i forgot it and i clicked forgot your answers on the apple website and its sopost to send me an email saying how to reset it but i never got an email

    i need help changing my security information because i forgot it and i clicked forgot your answers on the apple website and its sopost to send me an email saying how to reset it but i never got an email.

    Contact iTunes support:
    http://www.apple.com/support/itunes/contact/

  • HT5312 The option to reset security information tab isn't showing up for me, is there I way that I can make it show up. I have a rescue email address and it still doesn't show up. Please help!

    The option to reset my security information tab is not available for me, I have a rescue email address in place and it still doesn't show up. Please help!

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96335)

  • I receive Security Information Required message when I try to rent an itunes movie from my apple tv. I rent fine from my macbook, and have sharing turned on, WTH?

    My apple tv appears to work fine, watching netflix and other apps. but when I try to rent an itunes movie I receive the Security Information Required message. I have sharing turned on, the apple tv and macbook are logged into the same apple ID.
    WTH?
    pretty frustrated.

    It's telling you to verify your payment details. You need to go into iTunes on your computer and check that your address and credit card info are accurate. You will also need to make sure you have put in your security code.

  • I purchased Adobe Creative Suite C2 and have been using it for years on the same computer no problem with using it. Recently upon opening Photoshop I received a pop up window saying due to Adobe Software security we need you to activate your CS2 software.

    I purchased Adobe Creative Suite C2 and have been using it for years on the same computer without any problems with using it. Recently upon opening Photoshop I received a pop up window saying due to Adobe Software security we need you to activate your CS2 software. I tried, phone activation, web activation, nothing is working. I have the serial number and my Adobe account information. Any suggestions?

    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Mylenium

  • Problems Getting Security Information

    SDK:  BI 4.0 SP6 - I have both the server and the client tools apps installed on my laptop.
    I'm working on an application that pulls folder security information (among many other things!) and exports it to a .csv file so that we can analyze it.  However, it appears that the security info is not being pulled correctly.  Here are the various bits of code that I'm using:
    CMS Query:
    Select * from CI_INFOOBJECTS where SI_KIND = 'Folder' order by SI_NAME
    For each folder returned in the above query, information is stored in a FolderInfo object (a class that I've written):
    public FolderInfo (IInfoObject fldr, boolean doAdvanced, boolean favFldr) throws SDKException{
      id = fldr.getID();
      title = fldr.getTitle();
      kind = fldr.getKind();
      cuid = fldr.getCUID();
      folder = qh.getParentPath(fldr, "CI_APPOBJECTS");
      favorite = favFldr;
      loadSecurity(fldr, doAdvanced);
    The loadSecurity() method is this (SecurityInfo is another class that I've created):
    protected void loadSecurity(IInfoObject o, boolean doAdvanced) throws SDKException{
      ISecurityInfo2 si2 = o.getSecurityInfo2();
      IExplicitPrincipals ieps = si2.getExplicitPrincipals();
      for (int i = 1; i <= ieps.size(); i++){
        IExplicitPrincipal iep = ieps.get(i);
        SecurityInfo si = new SecurityInfo(iep, accessLevels, doAdvanced);
        hasAdvancedSec = hasAdvancedSec || si.hasAdvancedRights();
        security.add(si);
    The problem that I'm running into is that getExplicitPrincipals() is frequently returning only one principal and that is null instead of containing the correct object principal information the security that has been assigned.
    What am I doing wrong?  Thanks!
    -Dell

    Hi,
    I just took another look at this,
    IEffectiveRoles eRoles = iep.getRoles();
    for (int i = 1; i <= eRoles.size(); i++){
        IEffectiveRoleeRole = eRoles.get(i);
            if (eRole != null){
                   roles.add(eRole.getTitle());
    eRoles.get(i) - returns the access level with the given id not the access level at position i. So you'll need to use an iterator to loop through the results and extract the roles:
    Iterator<IEffectiveRole> iRoles = eRoles.iterator();
    while (iRoles.hasNext()) {
         IEffectiveRole role = iRoles.next();
    The same applies to the original posting, IExplicitPrincipals.get(i) gets the principal with the specified id, not the principal at position i.
    I should've picked up on this sooner but like you I assumed that .get(i) on the collection would return the object in the collection at position i.
    I haven't tested the above - just going by the javadoc. If correct then we should probably raise a ticket in ideas.sap.com to get the methods renamed to something like getPrincipal(int id) getRole(int id) and leave the standard collection get(int position) method in place to get the object at position x.
    Let me know how it pans out.
    James

  • HT201210 iPod Security Information Message While Trying to get Apps and Music

    While trying to download an app or a song I get a iPod security information required message. After entering all information requested I get an error message; "An error occurred. We couldn't save your changes." How do I get past this? I have tried multiple times...

    Since Apple says:
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    It sounds like you have a hardware problem ((device may need service). Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • My Security Information i am Forgotten plz help

    my Security Information i am Forgotten plz
    who was youer first teacher ?
    where was youer least Favorite job ?
    i am Forgotten

    How to reset your Apple ID security questions
    Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
    Go to the Password & Security section on the left side. Then underneath the security questions click on the link that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then:
    click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.  Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • Update security information

    I need to update my security information, however it will not let me if my answers are incorrect to the current question

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • Security Information Required

    I'm trying to purchase a movie on my Apple TV and I keep getting an error saying "Security information required.  To help ensure the security of your Apple ID we require additional information.  Anyone know what to do?

    You will need to verify by going into your iTunes account via computer.

  • Why i can receive security information by the mail?

    Hello! i need to change my password , but i forgot the security answers! and the second mail adress is wrong , and i cant recieve security information! please help me

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

Maybe you are looking for

  • Animated gif in safari

    How do I download an animated gif in Safari 7.0?  All I get is the first frame of the animation.

  • Sales order stock type

    receiving error that states mb31 error deficit of sls or stock unr/rev .  This means that the mssa and mska tables are out of sync.   In table MSSA the quantity is in unrestricted use stock. But in MSKA quantity is in restricted use stock. In MMBE tc

  • JDBC Drivers Exception...........

    Hi: I am using Apache 1.3.26 + JBoss + Tomcat on my Web/APP Server and Oracle 9.1 on DB Server. I installed JDBC Drivers ojdbc14.jar, classes12.jar, nls_charset111.jar on my APPLICATION Server and SET the CLASSPATH accordingly. What all need to be do

  • Adding disclaimer to all outgoing mail

    I would like to start adding a "disclaimer" or signature to the bottom of all outgoing mails eg Please note that the contents of this e-mail, including any attachments etc etc etc Is there a way of configuring postfix to do this for me without corrup

  • Export as Catalog unresponsive

    For some reason I am no longer able to export information to new Catalogs. I choose a folder in the Folders panel and go to File / Export as Catalog... and then nothing happens. No error message, no activity, no nothing. After purging the preferences