Security plugin error

I have CR XI SP2 and currently users are not able to log into CMC or Inforview. We used Windows AD but it is giving us the following error
Error updating Windows AD authentication properties: Security plugin error: An error has occurred in the plugin, but the plugin is unable to return a detailed error message.
Can someone help me with this?

Are you getting this from Crystal Reports designer? go to help/about and let us know the full version info. There were problems with CR XIR1 11.0.x and CR XIR2 SP3 11.5.1076. Both require patches.
That error indicates something unexpected caused the plugin to fail, I've also seen it caused by time inconsistancies when using kerberos.
Regards,
Tim

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    I cannot seem to find Crystal Reports XI Release 1 Service Pack 3.  All I can find on the SAP Support Portal (under the Business Objects Support - Software Downloads section) are SP1, SP2, and SP4.
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    Should I try CR XI R1 SP3?  If so, could you point me in the right direction to find it?
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