Security question email reset

I forgot my security questions, but when I looked at the email that the reset would send  the security info to, it was an incorrect email. It was also different from my apple ID email. How can I change this email to be able to reset my security questions? Please help

If you can not get into your recovery e-mail or answer you security questions you'll have to call Apple @ 1-800-APLCARE so they can verify your identity and reset your questions and e-mail.

Similar Messages

  • Security question email reset isnt accessible

    Hi,
    So every time it asks for my securtity questions i get them wrong but i cant access the email address that resets the questions as it has been deleted. I can't purchase anytihng without them and its very frustrating

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Need to send my back up email a reset security questions email but the option does not show when I click on password and security

    Need to send my back up email a reset security questions email but the option does not show when I click on password and security

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97456)

  • HT5312 i do not see the Rescue email link under the security questions to reset the questions and answer

    i do not see the Rescue email link under the security questions to reset the questions and answer ?

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (82021)

  • Forgot apple id security question answers - reset email is not being sent to email addresses

    forgot apple id security question answers - reset email is not being sent to email addresses

    Hi there,
    Why dont you just change your Apple ID (your email)? Make a new Apple ID and do the security questions that you will remember. Also, make sure you write down all the info with your Apple ID for later refrence.
    To create a new Apple ID, follow the easy steps below:
    Settings > Itunes and App stores > Tap "Apple ID: (YOUR APPLE ID IS HERE!)" > Tap "Sign Out" > Tap "Create New Aple ID"

  • I don't receive reset security questions email from iTunes

    i don't receive reset security questions email from iTunes and i cant buy anything until i can

    It will not go to your regular email address.
    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or          
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • How do I change my security questions email? There is an old one attached that no longer works.

    How do I change my security questions email? There is an old one attached that no longer works.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • My security questions email has expired how do i get a new one

    my security questions email has expired how do i get a new one

    Click here for information. If you can't reset it through the method described in that article or by sending yourself a rescue email(it requires correctly answering two of the questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
    (112110)

  • HT204088 i'd like my security questions/answers reset.

    i'd like my security questions/answers reset.

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT201303 I'd like my security questions/answers reset.

    I'd like my security questions/answers reset.

    Method 1 (preferred)
    On a computer, go to https://appleid.apple.com/ and select "Manage your Apple ID". Log in with your Apple ID and password, then select Password and Security from the left column.
    Supply the answers to your security questions and click Continue. You need to know the answers to your existing security questions before you can change them or create new questions.
    If you do not remember your answers, there may be a link on that page where you can have a reset email send to your "Rescue email address", as long as you provided one in the past. This option will not appear if you have not already provided a Rescue email address.
    About the Rescue email address: http://support.apple.com/kb/HT5312
    Check all your known email addresses for their response, which will contain further instructions to follow. The email is automated and should arrive immediately. Check your spam / junk folder if you believe you did not receive it.
    Method 2 (you cannot perform the above and you're stuck)
    If there does not seem to be any way to reset your security questions, you need to contact Apple.
    Start here:
    https://expresslane.apple.com/
    Navigate the columns as follows: All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
    Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum. 
    You will find an option to send an email to Apple on that page. Compose a thoughtfully worded email explaining your dilemma, and politely ask to have your security questions reset. There are over 400 million iTunes account holders and Apple receives a great many of these questions every day, so make sure yours is easily understood.
    You should receive a confirmation email immediately. Check your email spam / junk folder for it because a humanoid should respond in a business day or two, who will probably request you provide some more security-related information before your questions can be reset. You will have to wait for another reply which will provide instructions for resetting your password and your answers to the security questions. 
    Normal business hours apply, so if it is Friday you may have to wait until Monday. 
    These back-and-forth emails may result in a week of correspondence before it is fixed.

  • Security Question Email

    How Do I Change My Security Question Email Address Plz Help

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • The security question email wont send

    i am trying to reset my app store security questios and i have the app store set to only send me the link to one email and all spam filters are removed on that email the email recives information about account changes just not re-set security question email links ive been trying to get pages for three days and it keeps going to the security questions that i do not know the answer to i tried at the apple store and nothing worked. i get every other email excep for the reset link. i recieve emails about my questions being answered too just not the reset. :/ please help me

    Call Apple Care for your country, ask for the Account Security Team and request help resetting the questions.

  • Hi i have problem in my security question email is blocked and i cant rested my security question in second emial becouse i cant see this linked

    Hi i have problem in my security question email is blocked and i cant rested my security question in second emial becouse i cant see this linked

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117310)

  • I forget security questions need reset the security questions

    i am using this account since 2 years . and i forget the security questions . need reset so i cant see the my rescue email address on the security questions
    need an answer fast as u can because clash of clans waiting for me
    thanks

    You need to contact Apple Support to get your Security Questions reset. This is a user to user support forum.
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • Security question email hasn't arrived

    Security question email recovery hasn't arrived it's been a day

    Did you check your Spam and Rescue Email Box?

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