Security question for Apple ID

Why would the security question for Apple ID be different to those I answered when I set up the account.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95495)

Similar Messages

  • HT5312 Hi, i'm forget answer for may security questions for Apple ID and can't reset it

    HI. i'm forget answer for may security questions for Apple ID and can't reset it, after verified email adress the link for reset questions is not available.

    The reset link will only show if you have a rescue email address on your account - if you've just added an address then it will be an alternate/secondary email address, which is a different setting/address on your account (a rescue email address can only be added by answering 2 of your questions).
    You will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT1349 Forgot security question for Apple ID acc.

    Forgot security question for Apple ID account :(

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
    (95495)

  • I forgot my security questions for Apple store

    I forgot my security questions for Apple store

    This is the Reply I received, and it worked for me:
    I'm sorry that you weren't able to reset your security questions. I know it must be frustrating not being able to remember the answers, and I will certainly get you to the correct team to help.
    For security reasons, you'll need to contact our Account Security team.
    You can speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right phone number for your country, see this article:
    Contacting Apple for support and service
    http://support.apple.com/kb/HE57
    When you call, ask to speak to the Account Security team.
    They will need to verify  two of the following: Device serial number( if one is set up with your account information), one security question answer, and/ or a credit card number you have on file.
    ****( Add if Credit card is not on file) **
    I see that you do not have credit card information on your account, you can add this by :
    1) Make sure you are using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
    http://www.apple.com/itunes/download
    2) Verify that you have an active network connection and open iTunes.
    3) From the Store pull-down menu at the top, select Sign In.
    4) Enter your account name and password then click Sign In.
    5) From the Store menu, select View My Account.
    6) Enter your account name and password again, then click View My Account.
    7) On your Apple Account Information page, click Edit Payment Information. Here you can add your card.
      You may remove this after speaking to the Account Security team, and verifying your account with them.

  • What do I do if I forgot my security questions for Apple ID.

    What do I do if I forgot my security questions for Apple ID and the email did not send. Help asap thanks

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101704)

  • HT201363 I forgot my security questions for apple id and i dont remember my email, what do i do ?z

    I Bought an itunes card and pu it on my friends apple id account and we dont know the answers to our securty questions. We also dont remember our email adress so what xan we do to reset the apple id security question?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I forgot my Security Questions for Apple ID

    You'd think I'm going to ask for a link on how to reset my security questions.. well, no. It's not that simple. I know how to reset these security questions and I've apparently been "Sent" the email on instructions to reset my security questions. But here's the twist - they never get sent. I've clicked the link on resetting 11 times (give or take a few) and it has said every time "Email sent, instructions on how to reset your security questions are included" or something. I've checked my inbox, my trash, my spam, and I've even changed the email on my Apple ID and tried sending it there, but nothing has happened either. I have $15 on my account that's blocked and I want to spend it. Help, please.

          Congratulations on being the next victim of Apple's current SNAFU!      
    If you don't have a rescue email address set, then you're SoL.
    If you do, then reset your info and check in there.
    If not, you'll have to contact iTS, and wait for God knows how long for Apple to complete its pending investigation in this SNAFU.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • How do I reset my security questions for apple id

    I tried resetting it by send verification  but under it in blue letters it says its gonna send it to my email...but the email on it is inccorrect. And I never put that email in so what. The deal?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Security Questions for Apple id password change

    I cannot remember some answers to my security questions and as a consequence, cannot access my account to change my password. Any ideas or help as to how to do this or who to contact would be most welcome.

    Hi gunner100,
    Thanks for using Apple Support Communities.  This article contains information on how to reset your Apple ID security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Cheers,
    - Ari

  • I forgot security questions for apple I'd

    Am trying access iTunes to purchase music it asked me. For apple I'd and password I did but then it asked for security question answers. What do I do

    answer the security question.... if you answer correctly then you should be straight and go to your profile. Im having the same issue but the thing is i set up my security questions so long ago, i dont remember my answers.... The answers that i know are correct do not match what i gave them when i signed up an account. Difference between then and now is that I am sober now and wasnt then. I cant remember what BS i answered them with back then....

  • HT201303 how do i change my security questions for apple id

    I forgot my the answers to my security questions associated with my apple id. how do i change?

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • How to change security questions for apple id

    I have forgotten the answers to my security questions ,I have tried to reset them by going to change apple id. where low nand mbehold  up comes the security questions that I cannot answer.Does any one know how to stop  the around and around situation and get these answers changed ?

    I have forgotten the answers to my security questions ,I have tried to reset them by going to change apple id. where low nand mbehold  up comes the security questions that I cannot answer.Does any one know how to stop  the around and around situation and get these answers changed ?

  • HT201303 Where can I find the answers of my security question for apple ID?

    I can not remember the answer to the questions to my apple ID

    ditto.. and somebody suggested that you go under "password and security",but when I do, it asks me for the answers to the two questions before it will let me continue. Well, that's exactly my problem, I don't remember setting them up..

  • I have a new email address and my old email keeps coming up on icloud when trying to update apps and i don't know the password or security questions for the old email. I can sign in with my apple id which is tied to another email but not itunes how to fix

    I have an apple id and it has my current email attached to it. however when i go to update apps it's asking for the password for an old email. I no longer have the old email and can't use it. when I go to icloud on my ipad it asks for the password for old email. it doesn't allow me to change the old email to current. when i go to reset it i can't remember the password or security questions for the old email so it doesn't let me go any further. How do I fix this? Do i need to call apple support?

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
    Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

  • I forgot my security questions for my Apple ID and I need it to buy something on iTunes.

    I forgot my security questions for my Apple ID and I need it to buy something on iTunes.

    http://support.apple.com/kb/HT6170?viewlocale=en_US

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