Security question language is wrong

My iTunes country is set as United States, but I just tried to purchase a book and the security questions are in Chinese characters.  How do I get them to display in English?

Click here for information. If you can't change it through the method described in that article (it requires correctly answering two of the questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
(102881)

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    1)  Apple ID: All about Apple ID security questions
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    Alternatives for Help Resetting Security Questions and Rescue Mail
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         3. Apple ID- Contacting Apple for help with Apple ID account security.
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         5.  Call Apple Customer Service: Contacting Apple for support in your
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  • App Store Security Questions Wrong Language

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    Apple ID security issues -
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    http://support.apple.com/kb/TS2446
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    http://support.apple.com/kb/HT5699
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    FYI
    Complete guide to using iOS 6
    http://howto.cnet.com/ios-6-complete-guide/
    Guide to Built-In Apps on iOS
    https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
    You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
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    Apple - iPad - Guided Tours
    http://www.apple.com/ipad/videos/
    Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
    http://www.youtube.com/watch?v=YT2bD0-OqBM
    http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
    http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
    How to - Articles & User Guides & Tutorials
    http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
    iPad How-Tos  http://ipod.about.com/lr/ipad_how-tos/903396/1/
    You can download this guide to your iPad.
    iPad User Guide for iOS 5
    http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
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