Security question locked me out

hey the security qestions locked me out i need help

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89082)

Similar Messages

  • How am I suppose to use my account when the Security questions locking your account and you can't unlock it because you don't have the emails password it sent to

    HOw am I supposed to use iTunes when it just locks my account every time try to buy a song or something

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (121740)

  • App Store security questions keep timing out?

    I am trying to download some new apps, and since I updated to IOS6 it keeps asking me to answer security questions and add an email, and every time I do, it says it has timed out no matter what I try?
    Any tricks or suggestions?

    Try going on to iTunes on your laptop/PC or whatever it is on find the app you want to download. Download it. Then go on to your iPad find it on the App Store and download it on there. It seemed to work for me as i to have been having problems with timing out. Seems to bypass the extra security and timing out issue :)

  • HT5312 I forgot my security questions help me out i want to buy some game on my iphone

    Help me out please i want to buy some game but i forgot my security questions

    Go here to reset your Apple ID security questions.
    Rescue email address and how to reset Apple ID security questions

  • Asks me to enter 3 security questions then times out

    Try to download an app and it make me put my password in then asks me to select 3 security questions.  Once I do this, the session times out.

    Hello, massech23.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are unable to download an App as you receive a time out error.  Try going through the steps outlined below.  
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Can't connect to the iTunes Store
    Clear information from your device
    To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.
    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
    Safari web settings on your iPhone, iPad, or iPod touch
    Cheers, 
    Jason H.  

  • HT5312 Security Questions locked my account

    Hello,
    I was given a 15$ Itunes gift card and went to use it tonight.  When I went to purchase a song the funds were going to be drawn from my card on file and not the gift card.  Upon attempting to change that I was asked 2 security questions which I honestly dont remember the answer I had previously given.  I would like to have my account unlocked as well as be guided through the steps to use my gift card instead of the card on file.  Thank you
    Chris

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    With regards to the credit card being charged, use the form to contact the iTunes Store staff.
    (101259)

  • Security question prompt bleeds out of box, can't read it., Security question prompt bleeds out of box, can't read it.

    I'm having a bit of a problem entering my id and password, and I'm invoking the security questions.  I have two.  And the second is so long it does not completely appear in my iPhone (4S) question box.  I've forgotten what the question might be so I can't even guess as to the answer.  Any ideas how to see the whole question? I tried turning the display but the bounding box does not enlarge.  Thanks

    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password.
    Go to the Password & Security section.  You will be shown two of your three security questions.  Answer them correctly, and you'll have access to that sub-page, where you can choose new security questions and answers.

  • HT201303 I cant answer the security questions or find out how to edit them

    I cant answer my security questions< how can I reset them

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • Site rejected security question/answer

    I have just had a helluva time changing my email address. I couldn't have achieved it if it hadn't been for Q&A on this forum.
    Still managed to go around in circles for awhile as it rejected my details when i clicked the verification link. Said my ID had been locked so i tried going back in and selected to answer a security question which was my birth date and it said the date was wrong.  I entered it 3 times and each time it was rejected.
    In the end i reset the password yet it had let me sign in on that password.
    It was a mess and ridiculously difficult.
    I know my birth date and its disempowering when something you are sure of is rejected.
    I finally got there but with a new password.
    I presume the security questions are hidden? I have tried to find the details so as to see what birthday they have listed but i'm sure it will be the right one.

    Hello......... it certainly looks like the, or one of, the pages i used.  When i started the process i was surprised to find we can't alter our email addresses on our profiles and there aren't any instructions on how to do it, i looked on the support site and found many others had encountered the same problem and i think we think its pretty dumb.  It was from the answers that i found the link and was able to change the email address then it just  fell apart after that.  I hadn't changed my password, and wasn't planning on it, but time and again it rejected my password and informed me that as a matter of security my account had been locked and i was to click a link to deal with it but that didn't work either.
    There were two choices offered, one is an email to verify, but it didn't turn up so i chose the 2nd option which was to answer security questions, the first question being about my birthday and it was rejected... about 3 times.. i might have typed in the wrong thing the first time but i was very careful after that and still it wouldn't work.     I thought i was really stuck until i managed to change the password and things fell into place.
    I have looked at the link you sent and my birthday is (correctly)there yet was rejected.
    I have customised a question cos when i saw that my previous question was about my hometown i couldn't remember whether the answer was where i was born and grew up in Australia or where my hometown in NZ is !  Hopefully avoiding trouble at a later date.
    Interestingly i read several posts from people that have had exactly the same problem with correct answers to security questions being rejected out of hand.  Something can't be right. good news is that i now have broadband, the Apple site was SLOW on dial up and that would have made me even more furious.

  • HT5699 Hi.  I forgot the answers of my security questions , what should I do?

    Hi.  I forgot the answers of my security questions , what should I do?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • How to cancel security questions for ur Apple ID?

    I Would like help

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • What can i do if i have forgotten my security question answers?

    i have forgotten the answers to my security questions and can not reset them, what can i do to download some piad apps?

    Call the appropriate country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and fill out the form.

  • How can I change my security questions or find the answers?

    Plzz help

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • I don't remember the answer to my security question?

    I don't remember my security question?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • HT5312 I forgot the Security question in my email account, How to get a rescue email address?.

    I forgot the Security question in my email account, How to get a rescue email address?.

    You can go to the phone number for your country from http://support.apple.com/kb/HE57 and ask to speak with Account Security, or you can go to the ExpressLane at https://expresslane.apple.com and then iTunes, then iTunes Store, then Password and Security Questions and fill out the form.

Maybe you are looking for