Security question reset change mail -lost my old mail password
hello,
the other day when i want to purchase an app somehow it asked me to fill my security questions
unfortunately i forgot the answers are, but i noticed down below in blue colour fonts says if i want to reset the questions it will send a reset security email to my old email, and i forgot the password because i have not using that email for ages.
this is never happens before, how can this be happen? is this caused by my kids type a wrong passwords??
right now i still can login to my account and do changes in other field like
"name, id & email addresses, phone number, etc" but not the "password&security" page
the problem is when i want to buy an app, it will ask me to fill the security questions which i forgot and i cannot reset because i lost my old email.
but i do have a verified alternate email, can i send the security question to my alternate email instead?
please help
david
No; you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93459)
Similar Messages
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HT1918 How to reset security questions when i have lost the old answers?
Well i have not really lost my answers i have forgot please help
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Hi, my friend.
Has a problem psychologically Atabtna
It is
Lost e-savior to change the security question has been the savior of new mail in order to put that I could answer the question of safety
But I did not activate the new Alamil hope to solve these are the problemResolving this issue requires asking Apple to reset the security questions. To do so, click here and pick a method; if that page doesn't list one for the country or the person is unable to call, fill out and submit this form.
(124711) -
How do I change my security questions email? There is an old one attached that no longer works.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I've forgotten my security question answers but the email is old so I can't access it. How can I change it? As in how do I change the email or the answers
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I forgot my account's security questions. Did not I receive e-mail allows me to change questions
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it? and i got money on it
If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93082) -
The e-mail on the security question reset is not vaild. So I can not retreive my reset. What shall I do?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116211) -
i forgot my answers to the security questions and i also lost my rescue email addrees , so how can i reset my answers ?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
Please send me answer to [email protected] or [email protected]
Thank youYou need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87669) -
I wanted to reset my security question but i didn't receive any mail from apple! What do i do
I wanted to reset my security question but i didn't receive any mail from apple! What do i do plz help me
If the email's not in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107097) -
I forgot my previous security questions and answers so I changed them so I could make purchases with my new iPad 1. However, whenever I purchase something it asks me to answer my security questions but they are still the old ones I do not remember the answers for... What do I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
How do i cange the email my 2 security questions reset information is sent to?
I've lost the pasword for the email that the reset confirmation is suposed to be sent to. I've deleted that email from my list of emails for my account but it still sends the security question reset to the deleted email. How do i change that? I've read theough the apple support pages and a question like this wasn't addressed so please dont just send me a link to an apple support page. Any help would be great thanks.
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
how can i get my password and security questions back? everytime i write my mail in iForgot it doesnt send the mail to my account, why? someone hacked me but i dont know how.
example;
my apple mail: [email protected]
and i write down the account in iForgot [email protected] but i never recieve the mail asking for the new password, why? someone hacked me and change that and the security questions, what can i do?Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
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