Security question verification

Hi,
I have a MacBook which is currently associated with another ID.
When I try to buy from iTunes with my own ID I am told that I need to verify my security questions because I have not purchased from iTunes "using this computer" - there are two problems - I cannot remember my exact security answers and I HAVE used the computer to purchase from my own account.
I know Customer Services can reset the questions, but I'm out of the country (the US I mean). Can they still phone me back or allow me to reset the questions when I using a foreign phone number?
Aolso, can I use my friend's email (which is currently her own Apple ID) as my rescue email?
Regards

Please call apple @ 1-800-694-7466
ask for the account security team
you may want to add a credit card to your iTunes account  before calling; so they will have a way to verify your identity.
Peace, Clyde

Similar Messages

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    The reset link will show the rescue email address that you have on your iTunes account - it can't be the same as your primary email address (not alternate email addresses), so it will be different.
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    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to change your rescue email address for potential future use : http://support.apple.com/kb/HT5620
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    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • How do I find out my security questions...?

    I don't know what email my security questions verification is being sent to and I've locked myself out of answering them, how do I find out what they are, when I've forgotten what email they have been sent to?! HELP!

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    http://support.apple.com/kb/ht5312
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  • Is there another way into an iTunes account? Besides email verification and security questions? I'm not trying to hack I have rather extrodinary circumstances!

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    You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
    You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one.

  • How do you retrieve your email once someone has taken over it and has changed security questions and verification email

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    Click here and contact Apple.
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  • What can i do if i don't remember my security questions and i dont have the option to send a verification mail?

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    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
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  • I can't change my Security questions due to activating 2 Step verification

    Hello,
    Like the title I could Not change my security questions in "Manage my Apple ID", despite I've added and activated the E-Mail for questions-reseting.
    What could I do for 2 Step verification?
    Every help is appreciated....
    Thank you!

    Turn off two-steps verification
    Go to My Apple ID (appleid.apple.com), select "Manage your Apple ID," and then sign in.
    Select the "Password and Security" tab.
    Click "Turn off two-step verification."
    Choose new security questions, verify your birth date, and provide a rescue email address (optional but recommended).
    Click Save.

  • How do I reset my security questions if I forgot the answers and I don't have the same email for verification?

    I Can't remember the answer to my security questions.
    THe he default email to reset is old.

    If you don't have access to your rescue email account (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • HT5312 What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

    What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly

    How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
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      4. Then choose Account Management;
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      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
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    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
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      b. Tap on payment information and add a credit/debit card of your preference then select
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      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
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      d. At this time you can remove the card by going back in to edit the payment info and
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          should now be able to use your iTunes store credit without answering the security
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    Good Luck friends!

  • HT5312 I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do? :( :(

    I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do?

    You've checked the spam folder on your rescue email account and tried clicking the reset link again to re-request it ? You could also contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • I forgot my security question but my verification email address is no longer valid, what do I do?

    I have never needed to answer my security questions, so the correct information slipped my mind. But my dilemma is the fact that the verification email address is no longer valid and I'm not sure how to get my verification.

    Ok so you are unable to remember your security questions and the verified rescue email is no longer active.
    The only other way to reset those would be to contact AppleCare for assistance. Follow the link below for the number in your country:
    http://support.apple.com/kb/HE57

  • I have forgotten my security questions for my apple ID there was no link to reset questions nor was their a section for the two-step Verification. What do I do?

    i have forgotten my apple ID security questions the is no link to send to my rescue email nor is the a section for the two-step verification method.  What do I do??

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

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