Security Questions and Backup Email

I made my account a long time ago, and just got a new device. I don't remember the answers to my security questions, but I also forgot my backup email address. I seem to be in an impossiblesituation here. Any help is appreciated. Thanks!

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107419)

Similar Messages

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    1)  See Here > Apple ID: Contacting Apple for help with Apple ID account security
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  • HT201363 I forgot the answers to my security questions and the email it sent the answers to is no longer active. How can I find out my answers or change my questions.

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    See Here... ask to speak with the Account Security Team...
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    Or Here  >  Apple  Support  iTunes Store  Contact

  • How do I find my password if I can't remember the answers to the security questions and the email it is sending the password to no longer exists?

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    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
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  • I can not remember the answer to my security questions  and the email that is on the to send to is not mine

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    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
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    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
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    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • I dont know my security questions and the email with those questione is not correct

    i dont know my security questions and the email with those questione is not correct

    I would contact Apple ID Support.
    Apple ID Support

  • Forgot security questions and recovery email HELP

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    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95451)

  • Forgot Security Questions and Rescue Email

    I just bought an itunes card and already redeemed it to my account . I tried purchasing games but it wont let me due to some security questions and i tried to retrieved it whenever i verify it always said that my account is invalid . Please help me or Mail me a link . So i can change my security questions and rescue email. Thanks for your time .

    Call your country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT201762 I forgot my security question and my email is wrong

    I forgot my security question and my email is wrong

    Contact the Apple ID Security folks from the listing http://support.apple.com/kb/HT5699

  • I don't remember the security questions and the email account that is listed is no longer in use. What do I do?

    What do I do when I can't remember the security questions and the email address is no longer in use that is listed?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • Lost iCloud Password. Cant remember answers to security questions and retrieval email no longer in service. Please help

    Hi, I have a friend who has lost his iCloud password. We cannot remember the answers to the security questions and we can therefore not retireve an important pages document that is backed up to iCloud. Is there any way to retrieve the password based on the correct birthdate and the username? I can even supply the date (to within 2 days) of when the account was created.
    I cannot find any way to communicate with someone at Apple directly, who could help me out.
    P.S. We are based in South Africa, so there is no Apple Store that I could go to. Apple itself is only represented here through a 3rd party.
    Your, any, help would be greatly apprecited.
    Kind regards
    Oliver

    try calling hotline, they can send reset link to your other email
    here are their phone numbers
    http://support.apple.com/kb/HE57

  • Forgot security questions and rescue email doesn't work

    hi i wanted to buy a app and it ask me for my security questions and i forgot what was my securaty questions and i cant reset it becouse the rescue email to reset it doesn't eigsist anymore i head it deleted because im not useing it anymore and i try entering the questions my acount got lock for 8 hours -_-  for so many fail attempts so is there a way that i can change my rescue email? :/

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How do you retrieve your email once someone has taken over it and has changed security questions and verification email

    how to retrieve your email once it is taken over by other and have changed your security questions plus your email verification???

    Click here and contact Apple.
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