Security questions and email

I can't remember security question answers and i don't know the email that the answers are being sent to. How can I change my backup email?

You won't be able to change your rescue email address until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view/update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • One of my children changed my security questions and email address in my AppleID. Is there a way to recover or change this?

    One of my children changed my security questions and email address in my AppleID. Is there a way to recover or change this?

    Sure there is: You can ask your child to teach you how to do it, or you can go to this page and learn how to do it yourself.

  • I forgot security question and email address

    i forgot security question and email address

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • I forget my security question and email,how can i change my pasword

    I forget my security question and email,how can i change my pasword

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95316)

  • Apple ID - Security Question and Email Address

    I recently moved job. My apple ID is linked to my previous job email address. I have tried all the different passwords I can think of and also the security questions, but somehow my iPhone keeps asking me for the same.
    I found a link to wipe out the content and settings, but again I am being asked to verify my credentials.
    I would appreciate any help from the support staff and members of this forum.
    Kind Regards
    Naveed

    Change your e-mail address link to your Apple ID. Note: do not create a new Apple ID
    https://appleid.apple.com

  • Change security questions and email.

    I have two problems: First, I can't remember my two security questions. I enter what I thought would be the correct answers and it is telling me it's not. Second, my step daughter "high-jacked" the account and changed all the email addresses to her, with the exception of the login name. I was able to get in, change the password, and delete her information. However when I went to buy something it said that because I was on a new computer I had to answer security questions. In order to reset my security questions it only gives me the option to send it to be changed to HER email address, which I obviously don't want to do. 
    Other pertinent information: I have had the account since 2008, back when I was the only one with an ipod. It's set up for my name, address, phone, email login, and credit card. She no longer lives with us, we have no contact with her, she does have an iPhone now, and I can see from the history she has been downloading many songs and apps since I last logged in.
    All I want to do is be able to make purchases again and no longer want HER email to be where they resend my security questions, then allowing her to get back in and change everything back. Thank you!

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    Once they've done that, you can change the rescue email address.
    (121430)

  • HT5312 security question, and email for Send reset security info

    hello,
    i forgot answer for my security question, but my email for Send reset security info email to j•••••@poczta.onet.pl is not current
    please help me .what can i do?

    We can't help you here, we don't even have access to (legitly) Directory Services.
    Please check with AST.
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • How may I change security questions and email?

    How may I change my answers to security questions?   

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures contact Apple. See http://support.apple.com/kb/HT5699

  • HT1918 Cannot remember password or security question. Email password reset does not come to email address. What can I do?

    I have lost my passwrod for Itunes account. I do not remember answer to security questions, choosing email reset instructions does not come to email my account (checked Spam folder already). My teenage daughter setup information and cannot find it.
    What can I do.

    As I stated before, cannot access reset password without the answer to security questions and email is not showing up.
    If all you can offer is "contact support" or add a link to reset password, please do not bother with a reply.
    Was hoping someone could read the entire problem and offer something besides the obvious "contact support" which is totally useless without security question answers or email reset instructions which, as stated, are not coming to my email address.

  • I have no "Rescue email" contact in order to reset my security questions and I don't believe I ever answered any security questions when I created my Apple ID for Itunes.  Someone kindly sent me Apple support link but to no avail!  Please Help me!

    I have no "Rescue email" contact in order to reset my security questions!!  I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!! 
    The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
    I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
    Would anyone know how I could solve this problem online???   Because each time I sign into Itunes, the same security questions reappear and reappear and reappear.  In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
    Many thanks

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111154)

  • My iPod wont let me buy any apps becomes it needs the answers to my security question and I forgot the password and it won't send the email what do I do

    Please can someone help me

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
    Try # 2
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?

    i am trying to use my account to purchase but i forget my security questions and also i gave the wrong email address. What can i do?

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

    I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email.  Is there another way to change or get the answers for the security questions?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106007)

  • I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

    I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?

    this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

  • How do I unlink my Apple ID from another persons I tunes account? I keep getting their security questions and one of my emails can't be used

    How do I unlink my Apple ID from another persons I tunes account? I keep getting their security questions and one of my emails can't be used. It keeps telling me I its linked to another account but it shouldn't anymore. Plus my security questions belong to the other person and it has no reset option

    depend on the version of itunes and if it's OS X or windows i suppose
    in itunes on ny computer in the upper right corner left of the search bar there is a circle with a black siloet  and my name beside it
    if I click on the v beside it I can a menu with logout as an option

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