Security Questions for iTunes Store

Two days ago, I purchased a new iPhone. Yesterday, I wanted to make a purchase on my phone through the iTunes Store. As usual, I was asked for my password. No problem. Then, because it was my first time purchasing through my new phone, I got a message that I would have to answer some additional information. A screen opened asking me to answer two security questions that I didn't know the answers to. I have had the same iTunes account for over 10 years and definitely didn't remember who I answered for my favorite teacher and least favorite teacher at the time I set it up. There is no link for resetting the questions, trying different questions, or getting help if you forgot the answers. You either have to give up or continue guessing until you are locked out of your account. I followed the link for online help and was informed that I would get a response in 24-48 hours. I called Apple Care who told me that I needed to visit iForgot.apple.com to reset my password. I explained to 5 Apple Care reps that nothing was wrong with my password. I got an email response within one hour telling me to go to iForgot.apple.com (which, by the way, requires you to answer security questions in order to reset your password). Eventually, (after TWO HOURS) an Apple Rep said she could connect me to Apple Security Team. She waited on hold with me, breaking up the garbled music every so often to let me know she was still there. After 17 minutes on hold, I was disconnected. Even though she asked for my phone number so that she could call me in the unlikely event that we were disconnected, she never tried to call me back. Today, I tried again. The rep was more helpful but after 15 minutes on hold for the Security Team, she came back to tell me that the wait time was actually ONE AND A HALF HOURS! Total time wasted on the phone today- 35 minutes. I just wanted to buy a ring tone. I am SO disappointed in Apple. I have never, in over 25 years, had this poor of an experience as an Apple loyalist. Supposedly, the Security Team rep will call me between 7:45 and 8:00am tomorrow. THREE DAYS of not being able to use the iTunes Store through my new phone because I can't remember who I listed as my favorite teacher. Unbelievable. Very much an unsatisfied customer right now.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Similar Messages

TS1424 How do i reset the security questions for iTunes ?

I have forgotten the answers to the security questions for ITunes .what to do?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?

Try these previous discusssions:
recover answers to security questions: Apple Support Communities
how do i change apple ID security...: Apple Support Communities

Secure Link for iTunes store failed... Got anything?

Every time I try to open up iTunes store, it wouldn't open. I ran the diagnostics report and it said the ( for first time ) that "Secure link for iTunes store failed". The second time I ran it, just to make sure, said that "secure link for iTunes store is successful. I got confused. So I copied the successful report for you guys to see if there's a problem. **NOTE** I never had or downloaded Norton, or Proxyserver, I even checked to see if it was on the computer. I have Windows Firewall, and Verizon Security, and my computer is a Window's 7. Here's the successful report of the diagnostics so you techies out there could figure what the problem is:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002) Gateway GM5472 iTunes 10.4.1.10 QuickTime 7.7 FairPlay 1.12.20 Apple Application Support 2.0.1 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 3.4.1.2 Apple Mobile Device Driver 1.57.0.0 Bonjour 3.0.0.2 (333.2) Gracenote SDK 1.9.1.485 Gracenote MusicID 1.9.1.102 Gracenote Submit 1.9.1.133 Gracenote DSP 1.9.1.43 iTunes Serial Number 002AB3A80C24F3E8 Current user is not an administrator. The current local date and time is 2011-09-23 15:44:30. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information NVIDIA, NVIDIA GeForce 6150SE nForce 430 **** External Plug-ins Information **** No external plug-ins installed. Genius ID: 65223df73745471fc22c8ff8db2564bf iPodService 10.4.1.10 is currently running. iTunesHelper 10.4.1.10 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {B6520BEA-A816-49F2-892A-F840F59F28D0} Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller IP Address: 192.168.1.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Fri Sep 23 13:00:09 2011 Lease Expires: Sat Sep 24 13:00:09 2011 DNS Servers: 192.168.1.1 Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No SSL 3.0 Support: Enabled TLS 1.0 Support: Disabled Firewall Information Windows Firewall is off. Connection attempt to Apple web site was successful. Connection attempt to browsing iTunes Store was successful. Connection attempt to purchasing from iTunes Store was successful. Connection attempt to iPhone activation server was successful. Connection attempt to firmware update server was successful. Connection attempt to Gracenote server was successful. Last successful iTunes Store access was 2011-09-23 15:36:29. Sooooo, help please? Thanks!

I have the same problem and I'm beyond frustrated. I just want iTunes 10.5 to work properly so I can download iOS 5 to my iPad. I've uninstalled, rebooted, and reinstalled iTunes (and all other apple programs) a dozen times. I've uninstalled Norton since I read that might be causing the block. I've checked my firewall and have done a "flush". I'm out of ideas!!!

HT201363 I cannot find the answers to my security questions for Itunes and cannot figure out how to reset them

I cannot find the answers to my security questions for ITunes and cannot figure out how to reset the questions.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105414)

I forgot my security questions for itunes account

i forgot my security questions for itunes account
plz help me

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99646)

I forgot my security questions for itunes, how can i find out my answers?

i forgot my security questions for itunes, how can i find out my answers?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Having trouble with the security questions for iTunes. Tried to reset them, but the mail from Apple never comes . . .

Having trouble with the security questions for iTunes. Tried to reset them, but the mail from Apple never comes . . .

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96290)

HT201303 I forget my security questions for itunes account

how to reset my security questions for itunes account

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99646)

HT201303 i forgot my security questions for itunes help me

hi how are you i make my id befor 6 month or 7 i don't remember and i forgot my security questions for itunes and i have the new pass and old and i'm ready for any questions to belive me and my email [email protected] and i have know iphone 5 and ipad 2 and mac air and i change my iphone every month i love apple aloooot please help meeeee

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99646)

I forgot my security questions for Apple store

I forgot my security questions for Apple store

This is the Reply I received, and it worked for me:
I'm sorry that you weren't able to reset your security questions. I know it must be frustrating not being able to remember the answers, and I will certainly get you to the correct team to help.
For security reasons, you'll need to contact our Account Security team.
You can speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right phone number for your country, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
They will need to verify two of the following: Device serial number( if one is set up with your account information), one security question answer, and/ or a credit card number you have on file.
****( Add if Credit card is not on file) **
I see that you do not have credit card information on your account, you can add this by :
1) Make sure you are using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
2) Verify that you have an active network connection and open iTunes.
3) From the Store pull-down menu at the top, select Sign In.
4) Enter your account name and password then click Sign In.
5) From the Store menu, select View My Account.
6) Enter your account name and password again, then click View My Account.
7) On your Apple Account Information page, click Edit Payment Information. Here you can add your card.
You may remove this after speaking to the Account Security team, and verifying your account with them.

Password for security question for iTunes

how do i change my security questions for my itunes.

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

How can I change my security questions for itunes

how can i change my security questions for itunes

See Kappy's post here:
TS3297 how to change or reset my security questions
or the User Tip: https://discussions.apple.com/docs/DOC-4551

How to recover security code for itunes store

How to recover security code for itunes store

From the link right at the bottom of this very page
Contact Us

I need to reset my security questions for iTunes how can I do that as soon as possible

I was trying to but music and they had told me that I needed to answer my security questions and I forget the answers that I put in for them. How can I reset the questions?

1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

Security Questions for iTunes Store

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