Security questions issues!

My daughter has topped up her iTunes account with vouchers for Xmas, she has gone to use them and it has asked for her security questions. This is where the problems starts, she has forgotten the answers!
After a few tantrums from her.... and me I don't know what to do and the instructions on her are too clear.
Can anyone on here help?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

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Security question issues

I recently update my iPod touch 4g to the latest IOS 6 ... And since then I got lot of issues, starting of with the fact that iTunes store change lenguage again by itself, also the app store change the lenguage, which I set in English (I live in Tokyo Japan.. but Iset my app store and itunes store in english)... so since the app store change itself, I'm continuosly asked for an apple ID security thing... (I research a bit online and turns out to be that they are asking me for 3 security questions) and due all the app store is in japanese I can't set anything.... and also I can't download anything, since I don't provide to Apple ID the questions...I don't know if someone else is having this same issue... but I will appreciate your help, please
thank you

For the security questions see this previous discussion:
HT1491 How do i get the security...: Apple Support Communities

Can't reset my password thanks to slow email and security questions issues.

I'm trying to reset my password on my Iphone so I can update my device and apps, but I forgot my password. So I decided to reset, using my username, but I never recieved an email to do so. I tried the security questions, and everytime I try to enter my birthday, the site keeps reseting me back to selecting my brithday. So in a way, there is no way I can reset my password? How do I fix this issue?

See this for contacting Apple security: http://support.apple.com/kb/HT5699
Although your logic escapes me. YOU made several mistakes, including your security questions, not having a rescue email address, and having a weak password that someone guessed. And you expect Apple to bail you out of the predicament that YOU created instantly. They probably will, but it isn't something that you should expect.

After 3 years, I got a new iphone5 and ran into the security question issue. Because of the questions apple chose, I have no idea what the answers are. I did the iTunes email thing and waited 36 hours for a response. I

After waiting the 36 hours, I received an email advising me. To contact a phone support number. After waiting 15 minutes on hold, the helpful person asked me for the answers to the security questions and said that answering them was the only way to reset the questions. I said, WHAT? You don't see any cyclic logic there? Apple (the inovator!) has not foreseen this? I was livid. I was advised I could leave a comment on Apple.com. I think I'll leave my comment on every Apple contract that crosses my desk. I'm IT Systems at a large US university. If anyone from Apple wishes to address this, PM me.

Thanks! I'm a little leery of attaching a credit card to itunes again because of all the apple database jacking in the past. I had a bunch of unauthorized purchases charged to my account for devices that I never owned. Took me weeks to replace the credit card even though it was never compromised but apple was impotent to fix the issue. On this issue, I finally got the working key to the system. Even though there are BAZILLIONS of ways to verify a person's identity via two forms, using the security questions forgotten as one of them seems to be circular (failed) logic. Seriously, it's like requiring someone's password to reset a forgotten password. My take on the issue fixed by this workflow, that I noticed from the 3 sets of calls and 20 minute wait on each is this.... iTunes was racked by all the fraudulent purchases I (and thousands of others) experienced and people (like me) had to go through all the credit card issues because Apple "would not" fix the issues in iTunes and pursue the fraudulent purchasers (even though Apple had the device IDs!). So we ripped out our credit card info in iTunes. On this security question reset issue, if they can require people to re-enter their credit card info under the guise of "identification ...because your security is so important!) and then take 60 minutes to create a high intensity customer interaction, there is a high probability that the average customer will temporarily forget all about removing their credit card info. It's actually brilliant! ...but very underhanded.... but also very Apple. I don't expect this reply to have a long life-span, but thanks for your response. If I can log into iTunes, I can add any credit card. therefore IF I CAN LOG INTO ITUNES APPLE HAS THE SECOND METHOD ALREADY! Thanks.

I can't purchase any app in my new devices "security questions issue"

Im soo sad and angry from apple support ..
i have thisproblem since 4 months now and the support wont solve it ..
i got ipad 3 few months ago .. when i try to purches new apps for it the account ask me to answer the seucrity questions , even the answers are right it says it wrong !!! but when i purches and app with my old ipad or macbook pro its fine...
now i got macbook air and the problem become bigger to me .. i dont want to purchas in my old devies and go back to the new once to download them !!!
yaa , when i try to change the security question !! i couldnt find the option !!
i hope someone can help me
Amira

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

The answers of security questions issue .

I can't use my balance in the App Store because I forgot the answers of the security questions and when I asked for a reset email I got nothing :(
Help me please ?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96528)

HT1918 Security questions issue

After i click download a paid app it says i hav to answer security questions that i forgot how can i fix this?

I'm in the same boat as you! I don't need to reset my password, I just need to know my security questions' answers so I can buy music on iTunes. I went to appleid.apple.com and clickded on 'Password and Security," tried my answers, and I kept clicking to receive the email and it never sent! I kept trying and trying, but now all it says is: "
Exceeded Maximum Attempts
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
We can help you reset your security information by sending a message to your rescue email address"
Now, my account is locked for 8 hours and I still do not have an email. I receive all my other emails from Apple just fine, but for some reason it's not working. I'm extremely upset that this has happened. If it doesn't send me an email, how am I suppose to reset my security information & buy things off iTunes? Closing my account is not an option because I had just put some giftcards onto it... PLEASE, help!

HT4009 Security question issue

I'm purchasing an app onto my macbook pro for the very first time, so apple asked me to fill in my security question for verification. I have entered all the question correctly yet the system say that I have entered an incorrect answer. I then change the security question answer incase I forgot what I have previously entered and then I answer the question again but still the system informed me that I have input the wrong answer. Please can anyone help me?

Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

Reset Security Question issues

I need to reset my security questions, however I do not get the option to send an email to my rescue email address listed. How can I get this fixed.

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89896)

TS2446 security question issues

Im entering my security questions and it is not accepting it. How would I go about changing the questions and answers?

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

Apple account - security questions issue

How can I re-set the account security questions? It wants to know my most favorite and least favorite teacher. I don't remember what I entered. I've guessed so many times that I now am locked out for 8 hours. I won't remember then either!

Welcome to the Support Communities. When viewing your post, at right you'll see a More Like This section — see if any of the threads there help. And this search tutorial may be useful in the future.

APPLE Security question issues

Hi
I attempted to purchase an app... i needed to enter my security q answers.... added them.. not recognized...
so, i sign in and follow the FAQs... lock myself out... To be able to enter new answers it appears that you need to enter your old numbers?!
so, i go through the FAQ process.... it says my contact no is unrecognised... so i then figure its because im in england... doh!
how can i get my security q answers reset!?
many thanks
c

thanks
but the option to send reset security info to email has now disappeared...
prob because i exceeded maximum attempts....
any other ideas?
i click for assistance... but then it does not recognise my phone no... because im in england...
thanks

How do you change the email destination when you forgot your security question?

Hey! First of all, Thank you for noticing my post! Haha
Alright.. Soo.. This Apple ID was made a long time ago since my iPhone 5 was bought. I was planning to buy an ingame item but Vertification was needed so I was like yeah ok sure. XD Then it started giving me Security questions.
I'm extremely sure I forgot both of the answers to my Security Questions so I decided to change it.
I Went to Appleid.apple.com, logged in successfully, pressed the forgot the answer and it was said to sent to a YAHOO Email.
I used to have this Yahoo Email but I forgot about it since Yahoo decided to deactivate due to inactivement so now I can't change my security answers so I can't proceed with my purchase.
I was wondering if there's a way to change the email ( yahoo ) to my current gmail since I'm way more active on it and I
can access it easier..?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

I have a question about my Apple ID security questions that I don't remember?

Alright, so I don't know my security question answers. However i can buy things from the app store/whatever, i just want to know them. Because when I go to "Manage my apple ID" and i log in and go to the Password and Security section of it, thats where it asks me for my answers to the security questions. So, for future reference if i need go change something on my apple ID in terms of Password/Security I need to know my security questions answers. Thats why i want to know them, even though it isn't a problem right now.
So with that said, I know i have to call apple support to reset my security questions because i do not have a rescue email with the security questions, and the link of course doesn't show up under where its supposed to be.
So my point is, i was wondering if when i call apple support to ask about this (i already set it up for me to call them when I'm ready) if I'm gonna get charged money for calling them just so they can reset my security questions? Or is this free to do? Since its just security questions issue again? If i have to pay to talk to them i won't do it. I only want to know them again cause last time i reset them my dad called, i think, anyways i don't remember them and i doubt my dad will remember the answers. We might have wrote it down but i don't know where that paper is now. Thank you.

Well crafted story = kudos, but try this User Tip FIRST
Some Solutions for Resetting Forgotten Security Questions
ÇÇÇ

I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't have security answers or the password. How do I reset password?

I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't know my security answers or the password. How do I reset password?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Security questions issues!

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