Security Questions MAJOR Problem

I don't know my security questions.  I have my emails set up to contact me, but the email address to send the reset link is an email address that isn't even on my account contact info.  HELP!

If you forgot the answers to your Apple ID security questions
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
You don't see the link to send a reset email, which means you don't have a rescue address.
You see the link to send a reset email, but you don't have access to email at the rescue address.

Similar Messages

  • I just reset my computer and my itunes account is not allowing me to do anything unless i answer my security questions. the problem is i never supplied them with the answers they are asking.i don't know what to do!!!

    i just reset my computer and my itunes account is not allowing me to do anything unless i answer my security questions. the problem is i never supplied them with the answers they are asking.i don't know what to do!!!

    https://expresslane.apple.com/Issues.action

  • Apple Id Security Questions reset problem.

    I forgot the answers to my apple id questions. I went to apple support.com, did "Manage my account", signed in, then I pressed on the reset security/password Icon.
    Finally got to the place where they ask you the security questions, turns out that the "forgot your answers to your security questions?" button doesn't appear...
    WHAT SHOULD I DO ??

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114713)

  • Trying to reset security questions having problems

    Need help resetting security questions

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (95720)

  • Security question; HELP!

    So, I changed the email and password to my apple account, the only thing left to do is change my security questions, The problem is I can't send a security question reset because it's only giving me the option to send a reset message to my old email (which I cannot use anymore) why didn't that email change when I changed the emails? I also changed the backup email address? can somebody please help me

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (119062)

  • HT1688 when trying to download apps on my daughters new iphone it is asking for answers to my security questions.  this account was set up a few years back, and the questions its giving me, i do not think they are the questions that i picked. need help

    my daughter is trying to download apps on her iphone and it keeps asking for answers to my security questions. the problem is, the questions its asking are not the questions i picked....i do not know the answers. how can i get around this?

    I was told that if you reset the password then u can get in and reset the security questions, but I am having problems with it. Apple also has a page on it in there support area, u just have to type it into the search engine and it gives u a list a messages about security questions and support pages.

  • How to reset security question

    I updated my itunes to the latest version. Then I logged in and tried to buy a song. It asked me to answer my 2 security questions. Problem is I never had entered any security question answers. Or at least I don't remember having done it. So I checked around the web and found a link to go to a Apple support site where I was told to click the link to reset my security questions. I clicked the link and it said an email was sent to me and I should follow the instructions it gave me. Problem is I never got an email. I tried twice over the past few days and I still have not gotten any email with instructions on what to do now. Can anyone help me with this problem?

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • ITunes purchase requires answering a security question that's not mine

    twice now I have tried to purchase an app from the iTumes store and it has wanted me to log in and then answer two security questions. Problem is, one security question is not mine and I dont have an answer to it. This is frustrating and I am tired of dealing with stuff like this. Any ideas why this is happening and how to permanently get around it so it no longer is a bother?

    You can get the questions reset. If you go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, and then click on 'Password and Security' on the left-hand side of that page, then which questions appear on the right-hand side of the screen ? If they are the 2 that you know then you can answer them and then change the questions. If one of them is the one that you don't know the answer to then do you get the 'send reset' link immediately below them ? That reset option only appears if you have a rescue email address (which is not the same thing as an alternate email address) already set up on your account.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been updated or reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Security questions through iPad expired time every 1 sec and i cant put them to use AppStore

    I put a security questions already in my account , but when I try to use AppStore in my iPad It ask me to put moré security questions , the problem is when i try to do It every time It says the time has expired . That i should start again . I tryied several times and It seems i have only 3 secs to do It . No mater what I do the time to do It always expired. Pelase help me i cant download any app .

    Why don't you just go to FIOS local office and exchange 6416 for 7216?

  • HT204053 I don't remember my security questions.

    I bought and iTunes card and reframed it. Went to buy an app and it said it was my first purchase so I had to verify who I was by answering my security questions. Problem is I don't remember the answers. What should I do to correct the problem?

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • HT201303 I forgot my security questions and I'm not getting any email for it.

    I just got a new mac and for first itunes store purchase, I need to answer my two security questions. Problem is, I don't renenbber what the answer to one is, so I clicked on the send email to rescue email account. However, I am not getting any email and it has been... oh, I don't know, one and a half hours? Any help would be greatly appreciated

    Mail should normally reach you within a few moments, if you are sure that your mail application and/or your ISP are not filtering out the e-mail from Apple, then you may wish to contact Apple at Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT2204 I don't remember the answers to the security question to authorize my new laptop to use iTunes. How to sort this problem?

    iTunes requires me to answer to a couple of security questions to authorize me to use it on my new mac book pro, but I don't rimember the answer to them. I can I sort out this problem?
    Thank you for helping...
    Danila63

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT204088 Dear sirs,  Could you please help me on my problem with my apple ID  I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,  My account have 50$ and stil

    Dear sirs,
    Could you please help me on my problem with my apple ID
    I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,
    My account have 50$ and still didn't buy anything

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100546)

  • I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

    I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114957)

  • HT204053 i want to change my icloud id on my iPhone, but it won't let me now that i have upgraded.  I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is

    I want to change my icloud id on my iPhone, but it won't let me now that i have upgraded.  I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is valid.  I cannnot delete the account because "find my iphone" wants the password linked to this old account.  But when i go into the find my iphone app it is using my corect Apple ID.  How do i fix this?

    If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
    If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account.  You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then  on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

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