Security questions not working- unable to set up rescue email and reset questions

I have been trying to buy things off of the app store for a few months now. Every time I am asked to answer my security questions, I will asnwer them (I know they are correct answers), but it keeps telling me they are wrong and then I get locked out of my account. I've tried looking up how to reset them, but when I go to do it, I dont have the option to reset, or even have a rescue email. I dont even recall having the option to set up a rescue email in the first place. On top of all this, apple's support is so inconvenient, I dont usually have the time to call. Has anyone else been having this problem?

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you  will need to contact iTunes Support / Apple to get the questions reset - you might be able to set a time to call them when you're able to.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • Can't access my account. Rescue Email and Secuirty Questions dont work.

    Can't access my account. Rescue Email and Secuirty Questions dont work.

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

  • How do I change my iTunes security questions if I can't access a rescue email and my Apple ID is locked

    i tried to buy music and don't remember my security questions I cant access my rescue email and my apple id was locked because I answered the questions. Incorrectly how do I unlock my apple id and change my questions I just want to purchase music somebody please help

    You will have to contact Support in your country to get the questions reset (they should also be able to re-enable your account) : Apple ID: Contacting Apple for help with Apple ID account security
    When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or, if it's available in your country, you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • I did not set a rescue email, and now forgot my security question answers

    Ive recently added my girlfriends ipad to my apple id and couldnt remember my security questions. ive ran circles and know how to reset them but to do so i need a "rescue email" which i did not set up when i made the account like 3 years ago. I cant find any info but to "contact support' to set up but ive emailed them twice and no answer. I feel it would be easier to just make a new account but cant because this is the main email i use everyday and dont wanna lose the money in the account

    this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

  • I already have an account but i need to make a resuce email..how do i make a rescue email and reset my security answers. I can't remember my security question answers!!

    I need help!! My I-tunes won't let me buy any more songs until I confirm that my account..is well..MY ACCOUNT! I can't remeber my security question answers, how do I reset them!? I also need to make a rescue email, i didn't make one when i first made my account, so how do i make it now!? PLEASE HELP ME!

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    Creating a rescue email requires correctly answering two of the questions.
    (96131)

  • I never set a rescue email and it randomly put one on there that I don't know

    So I am trying to change my security questions on my account but I have forgotten them, and for some reason there is a random email set as mt rescue email ex)c*****@gmail.com and I don't know what to do help!!!!

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • TS2446 I forgot my rescue email and my questions?

    I tried to sign in to my account a few weeks ago, and It said my account has been locked. Here's the big problem.. The email address I used a few years ago is now disabled for some odd reason, and I have no clue what birth date I chose for the Birthday it asked me to choose. Is there anyway I could reset my apple ID without those 2 things?

    same here :[

  • HT5312 How do I reset my security questions if I don't have a rescue email?

    I purchased a new Macbook Pro and got a free student gift card with it. I need to buy pages and keynote for classes but can't use the card because I need to answer my secuirty questions, and I don't remember either of the answers. It says you can use your rescue email to reset the questions but I don't have a rescue email and it doesn't say how to set one up with an already registered Apple ID anywhere. How can I create a rescue account or reset the questions without a rescue email?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I cant reset my security questions even though I have provided a rescue email address and it is verified

    I can't reset my security questions even though I have provided a rescue email and it os verified

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • HT201363 How do I reset the security questions if I don't have a rescue email

    How do I reset the security questions if I don't have a rescue email and don't remember my other answers

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103680)

  • Where to enter "rescue email" to reset security questions?

    I wanted to buy something on an app so I entered my AppleID password (correctly -_-) and it brought up my security questions. I thought I new the answers, but after about ten times answering them incorrectly, it locked me out of "AppleID purchases." I looked around the Apple cite and found something that said I could enter a rescue email address to reset my questions or get the answers. It didn't tell me WHERE to enter it though. So my question is where do I enter my rescue email to reset my security questions? (Please help me. I'm freaking out and I don't want to talk to people on the phone )

    Unfortunately you need the security questions to setup a rescue email address. Best thing to do is call apple support, I deal with this all the time
    Apple Advisor

  • HT5312 I have already apple ID and pass word but I did not provide a rescue email . How can I set a rescue email?  NOTE: I forgot my security question.thanks

    provide a rescue email . How can I set a rescue email?  NOTE: I forgot my security question.thanks

    You won't be able to add a rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.   not  shown why

    send an email to your rescue email to reset your security questions.  i cant find it it is not showen

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
    (90916)

  • How do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...

    how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Newly reset security questions not working? How long until they become active?

    Okay so, I contacted Apple Support, talked to the advisor, i was able to reset my security questions and add a rescue email and a message showed up saying (With a check mark) that my information hasb een changed. Great.
    After, I then decided to go to the Password and Security page (just to make sure everything was working) and I tried to enter the questions (that i had JUST reset) and all three of them came out wrong.
    So obviously I was confused but...due to my amount of re entering, I got locked out.
    My question, is that is there a time limit to how long after the questions are reset and until they become active?

    Anyone?

Maybe you are looking for

  • How can I use this extension

    At the end if says "Access... but I can''t find the acces anywhere in Dreamweaver CS3... I am very new at this and i8t's the first time I'm using something like this, but I need to put together a slide show with exactly this description. Can someone

  • Since update, facebook doesn't load properly; it does in IE and Chrome.

    firefox updated yesterday. since then, facebook does not load properly at all. i thought maybe facebook had changed, again. nope. i tried with IE, Google chrome and on the ipad and all 3 loaded the way facebook always loads. this is really annoying.

  • Modifying table by selecting checkboxes  in basic list

    Hi I have a basic list whose first two fields are checkboxes. I have to select only one checkbox from first list and can have multiple selections in second checkbox. In a row only one checkbox can be selected. Based on these selections i have to upda

  • My iPod just froze what should I do?

    I did the new update of twitter on my iPod just now. As I was scrolling and replying back to a tweet my iPod froze. It's been like for for over 10 minutes. I tried to shut down my iPod but it's unresponsive. I would call apple but the serial number t

  • Mail large files

    I have a 21 meg PDF I am trying to mail. As soon as I hit send, I get a dialog box telling me that it is 31 megs, and over the 27 meg limit. Where is it getting the extra 10 megs from. I have tried it with NO text, just the attachment, no go.