Security Questions on iTunes

I cannot purchase music off itunes from my new laptop until I answer their 2 security questions which I have never needed to do before and never been asked to provide answers initially.  Every answer that I provide is incorrect.  I have downloaded itunes on 2 previous laptops and never been asked this.
HOW DO I OVERCOME THIS PROBLEM?????

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(119213)

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    Try these previous discusssions:
    recover answers to security questions: Apple Support Communities
    how do i change apple ID security...: Apple Support Communities

  • HT201363 i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I

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    Dude same here

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  • HT5312 I forgot my security questions in itunes

    I forgot my security questions in itunes ?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
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    Contacting Apple about account security : http://support.apple.com/kb/HT5699
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  • I forgot my security questions for itunes account

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    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99646)

  • I forgot my security questions for itunes, how can i find out my answers?

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    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • TS2446 How to reset my security questions on iTunes account

    How to reset my security questions on iTunes account

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I am trying to receive my security questions but iTunes keeps sending it to the wrong email, I have the email setup on Apple ID.

    I am trying to receive my security question but iTunes keeps sending it to the wrong email, I have the right email on the settings and Apple ID

    I did it before ios7 and it wasn't a problem but now it is:/

  • Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96290)

  • TS2446 how to reset security questions on itunes

    How can I reset security questions on Itunes. It is locked.

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75399)

  • HT1920 what if i forgot the  security question on itunes sign in

    what if i forgot the  security question on itunes account and wont let me purchase anything on itunes and i already redeem a gift card in account

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • TS1424 How do i reset the security questions for iTunes ?

    I have forgotten the answers to the security questions for ITunes .what to do?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
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  • HT201363 Hello, i can't remember the answers to my security questions. Itunes gives me an option to resend answers to my old email which i don't remember as welll.somehow system doesn't give me my primary email which i usually use..so how can i solve this

    Hello, i can't remember the answers to my security questions. Itunes gives me an option to resend answers to my old email which i don't remember as welll.somehow system doesn't give me my primary email which i usually use..so how can i solve this issue?

    Hello Arnas333
    You would need access to that account in order to reset the questions. If you do not have access to it, then you will need to contact iTunes Store support in order to resolve the issue.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    -Norm G.

  • I forgot the answers to my security questions on Itunes and I would like to know how I can reset it?

    I forgot the answers to my security questions on Itunes and I would like to know how I can reset it?

    You need to go to https://appleid.apple.com and log into your Apple ID account. You can work from there.

  • HT1311 how to change my security questions on itune

    How do I change my security questions on itunes?

    Hey Taddart,
         If you have your account locked for 8 hours, unfortunately you won't be able reset those questions until that time is up. I've even tried calling AppleCare, and they will tell you the same thing. What I would recommend is waiting until that time is up, calling AppleCare, and seeing if they can help you with resetting the questions.
    Hope this helps,
    Bryan

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