Security questions that are not mine

I'm trying to by a song on itunes.  Telling me that I have NOT used this computer to buy before (have used it for years)  Then I'm getting security questions that I have no idea what the answer could be so they are not my questions.  How do I fix this?

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95103)

Similar Messages

  • I can't purchase anything even though I redeemed an iTunes card for $15. Apple is asking to verify my credit card info, and also for answers to security codes that are not mine.

    Okay so I just got an iPhone 5. My first iPhone. In the past I've had two different iPods, an iPod Touch 3rd Generation, and an iPad 2.
    I only have 87 cents in my bank account so I paid cash for a $15 iTunes card so I could get some applications on my new iPhone 5. I realize that iTunes won't let me download updates or buy new applications when my bank account has a low or insufficient balance, so it will ask to verify the code on the back of the card. After entering the code, it says to please enter valid information. The information is valid, but won't be accepted because it has a low balance.
    I tried selecting "None" as my payment options to see if that would allow me to make purchases using the $15 balance I just redeemed from the iTunes card. It doesn't seem to help the situation.
    I went to contact Apple, but I had to schedule a call (this is the first time I've ever had to contact support for a problem - ever). I also sent in an email hoping I would get a response sooner. I want to play with my phone now, not in a few days when they can finally call me back...
    While trying to figure out a solution to this, I ran into a couple of security questions that aren't even mine... They can't be because I don't have an answer for them. These security codes are not mine. I tried putting in an answer and it didn't work - obviously, because the questions don't apply to me. What the heck is going on Apple? I've never had so much trouble with your services before.
    I'm not very happy right now.

    Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
    If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
    Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
    I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

  • ITunes purchase requires answering a security question that's not mine

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    You can get the questions reset. If you go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, and then click on 'Password and Security' on the left-hand side of that page, then which questions appear on the right-hand side of the screen ? If they are the 2 that you know then you can answer them and then change the questions. If one of them is the one that you don't know the answer to then do you get the 'send reset' link immediately below them ? That reset option only appears if you have a rescue email address (which is not the same thing as an alternate email address) already set up on your account.
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    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
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    I have a lot of contacts in my phone that are not mine. In addition, my contacts are showing up on peoples devices that I do not associate with. Why is this happening?

    Hey Raffiecat,
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    http://support.apple.com/kb/ht1535
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  • HT204088 I have purchases on my iTunes account that are not mine. Where could this be coming from?

    I keep getting charged for purchases that are not mine. I don't know where they are coming from and I checked my childrens accounts. Where could they be coming from?

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    Thank you for using Apple Support Communities!
    I have a couple of recommendations for you here. First for the purchases that you did not authorize, I would reach out to the iTunes store support directly.
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    You may also want to change your Apple ID password.
    Apple ID: Changing your password
    http://support.apple.com/kb/HT5624
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    They may belong to the system, or to applications. The "All Images" search shows you images all across your hard drive, not just in your personal pictures folder. When you scroll down and click on an image in that search list, the status bar at the bottom of the window will tell you the path for that image. That will tell you what application it belongs to. Most of the time, you don't want to delete images that belong to the system or apps, since it can prevent things from working correctly.
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  • My iPhone asks me to sign into apple id's that are not mine- how do I stop this?

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    Hi Friend,
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  • When I plug in my ipod I into my computer I see songs that are not mine and it seems that my ipod is not being recognized.

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    Pete I was having a similure problem with my 5th Gen. I cut my losses and stress and restored my iPod to factory settings. It wiped the device clean, but with all my music in iTunes it put it all back on in a matter of 5 minutes. Yes you may loose some music, but oh well at least your device is working.

  • Security question answers are not accepted when renting movies. Why? How do you correct?

    Correct Security answer are not accepted when renting movies.
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    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
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    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
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  • Ipod Touch 5th Generation has songs on it that are not mine

    When my "Show All Music" setting is toggled to ON, my Ipod Touch 5th Generation will have several songs I don't own or recognize that is mixed in with my music. These songs are not downloaded to my device, but somehow the Cloud thinks that I own them and has them stored for me. I have checked my ITunes library on my computer but it doesn't show these songs there either. Where did these come from and how can I get them removed?

    Are they the free U2 songs that Apple pushed to your for free?
    If so, to remove them
    Remove U2 Album
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    Go to Settings > General > Reset and tap Reset All Settings.
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    - Restore from backup. See:                                               
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  • I'm trying to restore a new ipod but it keeps asking me for the passwords of itunes accounts that are not mine.

    It is trying to restore my new ipod from the backup cloud, but it keeps asking me for the passwords of three different itunes accounts, two i know are my friends accounts and I don;t even know whoose the third is.  I must have some of their music on my library or something, but it won't backup without these passwords it seems.  Is there a way to get around this?  I have the music in my Itunes library and can listen to it all I want and burn it on cds but I cant get it to go on my ipod without their passwords.  Can i switch it and just have it sync to my computer and not this icloud?  My other ipod didnt ask me for these passwords when I tried to sync it.

    If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours.  You can turn off iCloud and just use the usual USB sync method.  But I wonder whether you'll have the same problem?

  • Itunes has 111 albums that are not mine...

    My main computer (i.e. where all of the physical files are) is Windows 7.  I've turned on home sharing on that computer.
    Downstairs is a Macbook Air.  When opening up iTunes there, it doesn't see my library (it's always been iffy at best), but it's showing me 115 albums on my Macbook.  In my entire life I've probably purchased 4 or 5 albums max from iTunes.  In browsing through the other 111, these are albums I've never seen, never owned, and for the most part would never listen to.  They are not physically on the Macbook or any other computer in the house.
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    To clarify, how many computers do you have ?
    Windows 7, MacBook and MacBook Air?
    Steve_Logan wrote:
    My main computer (i.e. where all of the physical files are) is Windows 7.  I've turned on home sharing on that computer.
    Sharing or Home Sharing?
    Downstairs is a Macbook Air.  When opening up iTunes there, it doesn't see my library (it's always been iffy at best), but it's showing me 115 albums on my Macbook.
    So you’re on your MacBook Air and you open iTunes on it and view the Home Shared library of the MacBook?
    Do any of these songs play?
    There’s no “fixup” to the AppleID you need to worry about.

  • Itunes accounts pop up that are not mine.

    Several times a week I have several Itunes account email pop up on my phone asking for the password, but those are not my accounts or emails I know.

    To clarify, how many computers do you have ?
    Windows 7, MacBook and MacBook Air?
    Steve_Logan wrote:
    My main computer (i.e. where all of the physical files are) is Windows 7.  I've turned on home sharing on that computer.
    Sharing or Home Sharing?
    Downstairs is a Macbook Air.  When opening up iTunes there, it doesn't see my library (it's always been iffy at best), but it's showing me 115 albums on my Macbook.
    So you’re on your MacBook Air and you open iTunes on it and view the Home Shared library of the MacBook?
    Do any of these songs play?
    There’s no “fixup” to the AppleID you need to worry about.

  • HT1689 How do I change my security questions that are asked when I download something on iTunes

    When I try to download something off of iTunes it asks me for security questions but I forgot them. How do I change them?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75511)

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