Security questions won't work for apple id

After new software, iphone 4 asks for answers for security questions before will let me buy anything from itunes but times out before I can put them in. I've tried hundreds of times and still wont work. Guy at genius bar at Apple Store said it was due to high traffic after software update but still can't get it to work. Any ideas???? (this is for my daughter's phone and she is quite distressed!)

What exactly happens when you try to sign out of iCloud? In reality you delete the iCloud account (bottom of Settings.iCloud screen) from the device, not sign out.
With iOS 7 you have to enter the password for the current account to sign out.
Also, you will not be able to delete the account if the Restriction that prevents changing accounts is set (settings>general>Restrictions)

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I forgot my security question answers and the info apple has is not working for me and I don't want to call them, how do I reset my security questions?

I forgot my security question answers and the info apple gave to me didn't help, how do I reset them, I also don't want to call them?

From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which is likely to be by phone as they need to confirm your id and that it's your account.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

TS3988 I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud?

I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?

Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple!

I just created an apple id/account and it won't work for itunes

I just created an Apple id/account and it won't work for itunes

Received an email:
our Apple ID, xxxxxx, was just used to download iBooks from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go toiforgot.apple.com to change your password, then see Apple ID: Security and your Apple ID for further assistance.
Regards,
Apple

TS1538 Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows.

Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)
1. The phone charges it's battery
2. I can open it in My Computer and import/export media files.
In iTunes
3. It start to sync until step 3 then stops.
4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.
I hope you can provide me a solution for this problem.
Thanks,
Ralph

Hi ralphagir,
Welcome to the Apple Support Communities!
For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
Safely disconnect iPod
http://support.apple.com/kb/HT1853
Have a great day,
Joe

I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connecti

I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connection is fine Safari works and I can access all sites. I have an iPad 2. Any help on this will be greatly appreciate. iPad 2, iOS 8.3

This is an ongoing problem as you will see by searching the forum.
Out of curiosity, do you have 2 step verification enabled? It was recently extended to include iMessage & FaceTime & I'm wondering if it might be causing some of the issues that some users are experiencing.

I forgot my Apple ID password and I can't reset it because my email account has been closed and the security questions don't work

I Forgot my Apple ID password and I can't reset it because the related email account has been closed and the security questions don't work! How do I solve this? Thank you.

Click here and contact Apple.
(113292)

HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you

i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
thank you.
Mosab azdein

Hi Mva,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Apple ID Account Security' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

Requested password change, email from iforgot never arrives in my inbox. The answers to the security questions don't work either.

I am trying to set up my son's new itouch message and Face Time. I made an apple id for him, but think the process got interrupted before I finished and now we can't sign into his account. I went to manage apple id, requested an email be sent to reset password (because answers to security questions don't work), it shows an email was sent, but it never shows up in his inbox or mine which is his rescue email. I tried creating a new apple id with his email, but it shows it already exists. I am not sure what to do next. Does anyone have any suggestions? Everything else is run through my iTunes account so he can have access to all the apps and music that the rest of the family has purchased/uploaded. Help please! Thanks.

Contact iTunes
Apple - Support - iTunes - Contact Us
Rescue email address and how to reset Apple ID security questions

HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.

i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.

Hi Oms3ad,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....

HT201303 My security questions aren't working and I know exactly what they are! I apparently didn't put a rescue email when I made them. WHAT DO I DO?!

My security questions are not working. I know EXACTLY what they are for I have them written down. I also, apparently didn't make a rescue email. The website is TERRIABLE and keeps looping me back to different solutions that DON'T help. WHAT DO I DO?!

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT5312 I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
You can contact either iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

Updated to Yosemite, no problem. now iPhoto and iMovie won't open. Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software. User ID and PW works everywhere else.

Updated to Yosemite, no problem. now iPhoto and iMovie won't open. Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software. User ID and PW works everywhere else.

I am having the same problem. I even changed my password and updated all of my security information. Now it just gives me an error and retry message, which of course also does not work. Went to support and was going to open a chat (seemed the simpler option) and received a message that my support has expired for this serial number unless I want to pay $29.00. So I chose the option to call later, which was the exact time suck I was trying to avoid. Why wouldn't the new operating system also update the apps that were already part of my old platform?

My wireless keyboard won't work for one of the users

All of a sudden the wireless keyboard stopped working for me, but it works when my wife logs in. I had to create a new account for myself and the keyboard now works. However, the keyboard won't work for my original account. Any thoughts?

Does it shows up as a device in your BT menu under the problematic user? Does it connect? If you delete it from your admin account and re-pair it, does it work?
There is a command called ioreg, which can help as well.
Here is sample output from ioreg -lw0 | grep -i keyboard
      |   | +-o AppleBluetoothHIDKeyboard <class AppleBluetoothHIDKeyboard, id 0x10000372d, registered, matched, active, busy 0 (4 ms), retain 10>
      |   |   |   "Product" = "BT-Keyboard-AL-i71"
      |   |   |   "PoweredOffNotificationType" = "KeyboardOff"
      |   |   |   "CFBundleIdentifier" = "com.apple.driver.AppleBluetoothHIDKeyboard"
      |   |   |   "IOClass" = "AppleBluetoothHIDKeyboard"
      |   |   | |   "Product" = "BT-Keyboard-AL-i71"
      |   |   | +-o AppleEmbeddedKeyboard <class AppleEmbeddedKeyboard, id 0x100003734, registered, matched, active, busy 0 (0 ms), retain 10>
      |   |   |   |   "IOClass" = "AppleEmbeddedKeyboard"
      |   |   |   |   "HIDDefaultBehavior" = "Keyboard"
      |   |   |   |   "Product" = "BT-Keyboard-AL-i71"
      |   |   |   |   "FnKeyboardUsageMap" = "0x00070050,0x0007004a,0x00070052,0x0007004b,0x0007002a,0x0007004c,0x0007004f,0 x0007004d,0x00070051,0x0007004e,0x00070028,0x00070058"
      |   |   |   |   "NumLockKeyboardUsageMap" = "0x00070029,0x00070029,0x0007002a,0x0007002a,0x0007002b,0x0007002b,0x0007003a,0 x0007003a,0x0007003b,0x0007003b,0x0007003c,0x0007003c,0x0007003d,0x0007003d,0x00 07003e,0x0007003e,0x0007003f,0x0007003f,0x00070040,0x00070040,0x00070041,0x00070 041,0x00070042,0x00070042,0x00070043,0x00070043,0x00070044,0x00070044,0x00070045 ,0x00070045,0x0007004a,0x0007004a,0x0007004b,0x0007004b,0x0007004c,0x0007004c,0x 0007004d,0x0007004d,0x0007004e,0x0007004e,0x0007004f,0x0007004f,0x00070050,0x000 70050,0x00070051,0x00070051,0x00070052,0x00070052,0x0007000d,0x00070059,0x000700 0e,0x0007005a,0x0007000f,0x0007005b,0x00070018,0x0007005c,0x0007000c,0x0007005d, 0x00070012,0x0007005e,0x00070024,0x0007005f,0x00070025,0x00070060,0x00070026,0x0 0070061,0x00070010,0x00070062,0x00070037,0x00070063,0x00070082,0x00070082,0x0007 00e0,0x000700e0,0x000700e1,0x000700e1,0x000700e2,0x000700e2,0x000700e3,0x000700e 3,0x000700e4,0x000700e4,0x000700e5,0x000700e5,0x000700e6,0x000700e6,0x000700e7,0 x000700e7"
      |   |   |   |   "CFBundleIdentifier" = "com.apple.driver.AppleHIDKeyboard"
      |   |   |   |   "HIDEventServiceProperties" = {"HIDKeyboardModifierMappingPairs"=()}
      |   |   |   +-o IOHIDKeyboard <class IOHIDKeyboard, id 0x100003737, registered, matched, active, busy 0 (0 ms), retain 9>
      |   |   |   | |   "HIDKeyboardRightModifierSupport" = Yes
      |   |   |   | |   "HIDKeyboardKeysDefined" = Yes
      |   |   |   | |   "Product" = "BT-Keyboard-AL-i71"
      |   |   |   | |   "HIDKeyboardCapsLockDoesLock" = No
      |   |   |   | |   "HIDKeyboardSupportedModifiers" = 33431807
      |   |   |   | |   "HIDResetKeyboard" = Yes
      |   |   |   | |   "HIDParameters" = {"HIDKeyboardModifierMappingPairs"=()}
      |   |   |   | |   "HIDKeyboardModifierMappingPairs" = ()

I have forgotten my appleID password and the email it is linked to is deactivated, security questions aren't working. This is on my iPhone and iTunes acs so I can't sync with my new computer. How do I merge AppleID accounts and shut down the old one?

I have forgotten my appleID password and the email it is linked to is deactivated, security questions aren't working. This is on my iPhone and iTunes acs so I can't sync with my new computer. How do I merge AppleID accounts and shut down the old one (when I have no password and the security questions aren't working?)

You cannot merge Apple ID accounts, that has never been supported.
You can contact the Apple ID Security folks per the listing in http://support.apple.com/kb/HT5699 and they can help reset security questions and get the account working.

Security questions won't work for apple id

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