Security / reset integrated website administrator password

Hi,
I'm using a HP Photosmart 7510 e-All-in-One - C311a (PMN: CQ877A, Firmware: VEP1CN1137CR).
While trying to setup the integrated website security administrator password, I used a generated 20 characters password.
After that, I was unable to login to the printer administrator settings with the same password. I also tried with the same password removing some characters at the end, one by one, just in case the printer password internal storage field got truncated to less than 20 characters.
I tried a Partial Reset, Semi-Full Reset, OOBE Reset, Full Reset (through what seems to be a blue boot menu) and Clear derivatives. None of these methods cleared the administrator password.
Is there any particular command or method that would allow me to gain back administrative access ?
Thank you,
This question was solved.
View Solution.

Hi Jay4096,
The Semi-full is the reset that would reset the password in your screenshot you provided. You will need to contact support, and let them know that the printer fails to clear the password using the Semi-full reset. You can contact our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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