Security Update 2010-007 freezes MacBookPro with grey screen and spinner

Just some observations: a client with a MacBook Pro (2GHz Duo Core, 1.5Gb RAM) was running 10.5.8 without issue. Applied the Security Update 2010-007, Java Update 8, iTunes 10.0.1 and Safari 5.0.2. Rebooted, and machine kernal panics. Restarted twice to same kernel panic. Machine was able to reboot off of a clone backup (firewire external drive) made the day prior (without the updates) without issue. Try to reboot on normal drive and kernel panic.
Tried Rember and found one of the modules of RAM failed the test. Pulled the 1Gb out, machine booted to the grey screen (gray screen for google typos), the Apple logo and the spinner - for an hour. Apparently the update installation (with the bad RAM) pooched the system. Resetting the PRAM/NVRAM and PMU did nothing. A reinstallation of the 10.5.8 combo update fixed the issue.
Reminder: kernel panics are almost always a result of bad RAM in my experience. And by bad RAM, I mean RAM that will work with an older version of an OS, but not a newer one. EPROM info wrong or however else that RAM is preconfigured doesn't jive with the latest specs Apple uses in some in-between update.
Grey screens, endless spinning of the spinner -- most of that can be ferreted out, but it's usually easier to simply reapply a combo update to restore a system to sanity.

Hey, since I have updated to 10.6.3 I have a similar issue. When I put my macbook pro to sleep and I come back a few hours later and turn my external monitor on I notice that the macbook is ON, BUT frozen! The time is usually a few hours back, so the macbook must have started up and frozen shortly after I had put it to sleep. There is no way to restart but to hold down the power button, SUPER annoying!
Hope this will get addressed in an update. Any way your problem is connected to sleep mode?

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Lots of things you can try - first, try resetting the SMU. Next, boot from your install disc, go to Disk Utility and try to verify and repair your hard drive. If that doesn't work, try running the Apple Hardware Test on one of your install discs.
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If you don't have a backup, read this:
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My Mac 10.7.5 won't shut down after new software (security update 2013-003) installation-- hangs at grey screen with "software update" at top. It also intermittently goes to sleep without my asking. What to do?

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Hi, I've just come accross the same problem... did you manage to get a resolution??
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This is the second time in 3 days that a grey screen comes up and the computer freezes. Can anyone figure out what the problem is? Is it an upgrade issue?
Here is my error log:
Thu Jan 3 19:44:25 2008
panic(cpu 1 caller 0x001A7BED): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x0108a000, CR4: 0x00000660
EAX: 0x04633780, EBX: 0x5306c000, ECX: 0x5306c000, EDX: 0x04574ec0
CR2: 0x00000000, EBP: 0x2e95ebd8, ESI: 0x00cc4000, EDI: 0x06600700
EFL: 0x00010206, EIP: 0x00000000, CS: 0x00000008, DS: 0x047e0010
Error code: 0x00000010
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x2e95e9a8 : 0x12b0e1 (0x455670 0x2e95e9dc 0x133238 0x0)
0x2e95e9f8 : 0x1a7bed (0x45ea20 0x0 0xe 0x45e1d4)
0x2e95ead8 : 0x19e517 (0x2e95eaf0 0x46b1400 0x2e95ebd8 0x0)
0x2e95eae8 : 0x0 (0xe 0x47e0048 0x2e950010 0x740010)
0x2e95ebd8 : 0x4379b0 (0x5306c000 0x2e95ed9c 0x2e95ec20 0x0)
0x2e95ecf8 : 0x18d037 (0x5306c000 0x11 0x603f198 0x0)
0x2e95fdb8 : 0x12d165 (0x603f170 0x64495a0 0x0 0x0)
0x2e95fdf8 : 0x126247 (0x603f100 0x0 0x54 0x2e95fee4)
0x2e95ff08 : 0x196afc (0x2e95ff44 0x0 0x0 0x0)
0x2e95ffc8 : 0x19eb34 (0x468e240 0x1 0x10 0x468d940)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfff7bd8
BSD process name corresponding to current thread: WindowServer
Mac OS version:
9B18
Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: iMac7,1 (Mac-F42386C8)

I too have had this problem. It is not a Kernel panic, as far as I can tell. I have two Apple Cinema Displays connected. Both are dark, yet this time my mouse arrow is present. Most other times the screens are just dark. This is the first time I can ssh into my box and look at processes running. Other times the box was dead to the world. This most often happens after: a) lock screen, or b) Screen sharing into the box remotely. When I arrive back at work, the system is on, the screen is black, ssh into it may or may not work. This time I tried to kill all my processes one by one. Nothing released the machine display. Screen sharing into it also yields a black screen. I wish I knew how to restart a process like "WindowServ." Reboot computer via ssh command and display are up and running again.
I ran MemTest extensively from single user mode. No errors. I switched boxes, for I bought two identical systems (one for server, one for workstation.) I switched hard drives and ram. Issues still exists on both machines.

MacBook Pro hanging with blue screen and spinner after installing Software Update

Hi I was wondering if someone could help me with this current issue. Just a few hours ago I finished reinstalling Mac OS X Snow Leopard in my MacBook Pro. I performed a clean installation as part of a yearly spring cleaning that I do on all my systems to keep them optimized. So there was I downloading some software updates which included the combo update of OSX 10.6.8 and others. The updates finished downloading and the system logged out to install the updates, when the updates finished installing my MacBook proceeded by logging out into a blue screen and show a gray spinner similar to the one seen when you start your Mac. Here's the problem after 2 hours the system is showing the spinner and the blue screen, I think that my computer has just hanged in the reboot process.
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Also, where can I find any information on what error is causing this issue?
I appreciate your responses and help.
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Kappy wrote:
Force a shutdown. Do not restart yet, but first do the following:
Repair the Hard Drive
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Next, boot into Safe Mode then restart normally.
Hi Kappy,
Checked the hard drive after forcing a shutdown and booting from my Snow Leopard Installer USB Key and the status of the HDD says "Verified". I ran the repair and the volume was repaired successfully. Clicked on "Verify Disk" and it says "Macintosh HD appears to be OK". So I ran a second repair and again no errors were reported.
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I've just spent 72 hours with frozen cursors and frozen screens - so far all directly related to security update 2010-006. After successfully using SuperDuper! to erase my Internal HD and load a 2+ week old system without security update 2010-006 I seem to be fine again.
OK I have so much share-free ware on my MBP-13" (May 2010) running 10.6.4 that maybe I'm the only one on the planet to see this - but there is a 214 PAGE post for MBP-15 and MPB-17's freezing -- prior to Security Update 2010-006 ------ related or not, don't know.
I believe I will actually get a duplicate MacBook Pro (or at least a MINI with the same chip/speed) so that I can keep one clean and experiment (i.e. download stuff) on the other. Then if a problem, my life doesn't stop. I realize that from banking to photos to news to work to reports to my balance sheet to SKYPE to eMail to....... wow, and in 1983 I just had my HP calculators!! These Macs just have to work!
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Steve
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Thanks for the feedback! I think my system is now "OK" (hours of checks, with Apple as well etc. etc.) but likely there was a conflict - and since I don't know what - and since I can't remove everything right now - if this keeps working I just won't install the security update 2010-006.
BUT will this sneak up on me in security update 2010-007 or ??? I kinda have to get to the bottom of this - am actually thinking of buying a second, almost identical Mac (or at least a somewhat cheaper MINI 2.4 gHz) to have some backup beyond my external drives (which saved me!)
Thanks again and any/all comments truly appreciated.
Best regards,
Steve Schulte
Monday 11 October 2010

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I noticed that I updated to the new Security Update 2010-006 BEFORE updating the prior one sent
which is "2010-005" ( 005 versus 006 ), should I still go ahead and update the previous or is it
pointless to do so. I worry about causing problems or if I need to go back somehow and redo both in order. Can someone please let me know! Thanks

Strange I just noticed on the Downloads page http://support.apple.com/en_US/downloads
that it shows
*"Security Update 2010-006 (Snow Leopard)"*
*"Security Update 2010-005 is recommended for all users and improves the security of Mac OS X."*
But when you click on that link the 005 doesn't show up I guess it's an typo error but this is what
makes things confusing when trying to update as I didn't notice it before but then noticed it tonight.
I actually don't even see it in the downloads page anymore I have to actually click on the link from the Software Updater menu only. All I see is *Snow Leopard (Client) Security Update 2010-005*
the "client" has me boggled are there 3 different Snow leopards (Server, Client, Server-Client)?
This is cumbersome. I wonder if updating is even really necessary as each update takes more space, perhaps it's their way of making your computer slow so that your forced to keep buying more stuff from them etc.
Message was edited by: Antone76
Message was edited by: Antone76

Instant crash with USB headphones after Security Update 2007-007 install

Hi all,
I'm having problems with my Mini after installing the 2007-007 security update. Specifically I get the grey panic screen of death almost immediately after I plug in my Sennheiser USB headphones. It doesn't seem to matter which USB port I plug it into, I get the panic screen immediately. It also appears to happen only on my mac mini, I have a 1st gen. Macbook Pro that is unaffected.
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Same exact problem with MacBookPro and usb headphones sennheiser pc35 usb.
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Ed,
I admit to being somewhat perplexed by your experience. But let me ramble a bit here anyway.
My opinion is that problems of the sort that you are experiencing (freeze after a software update) are almost always due to some software problem. (I base this opinion to a large extent on the experiences of other people in these forums.) The fact that your system works okay with Tiger is consistent with this idea.
But, if it is a software problem, why did it not go way when you re-installed Panther? I am wondering how you did the re-install. Was it an Archive and Install? That is the easiest approach and the first one to try, but there are some things it cannot fix. For one, if user settings and preferences are maintained during the A&I and the problem is related to these settings or preferences, then the problem will remain. In that case, an Erase and Install would be needed to clear out everything. Of course, this also deletes all of your data, so it is something you do not want to do unless you have a backup (which you said that you have).
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tail /var/log/system.log
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Rich

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I'm running Leopard Server 10.5.8 and I've noticed a very odd issue with the latest security update, (2010-005).
Since the update, whenever ClamAV goes out to check for new definitions and database updates, all of my DNS clients lose connection during the few minutes that it's working. I've verified this by watching the logs as the updates happen. Everything is fine, and the second that ClamAV starts running, DNS fails on all the clients, then starts again after the update process.
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The System Info below your post indicates that you are running OS X 10.5.8. The FaceTime Beta requires a minimum of OS X 10.6.4.

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P

I recently installed Security Update 2010-001 onto Snow Leopard and have difficulty accessing certain web sites from my browser (I have tried with both Safari and Firefox and they have the same problem). The issue in common with the problem sites is that they use akamai mirror servers to deliver their content over HTTPS connections. I can see from the Activity window that the redirected HTTPS connections to the akamai sites just hang and eventually timeout. This is new behaviour since installing the security patch and I was wondering if the Open SLL update in the security patch may have caused these connections to hang? Anyone have any idea (or where I could find out?)
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Hi,
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Try the stand alone Security Update 2008-007.
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After installing Security update 2008-007 and performing the required restart my MacPro 2x 2.8 Ghz Quad-Core Intel Xeon (OSX 1.5.5) freezes on the apple grey logo with the spinning gear.
I`ve tried the Safeboot mode (shift key) but the screen remains the same (apple grey logo with the spinning gear).
I`ve tried the Single User mode (command+s) and done "/sbin/fsck -fy" and reports nothing different.
I`ve tried the verbose mode and there`s no apparent error message but the last line is:
Extension "com.apple.driver.iTunesPhoneDriver" has no explicit kernel dependency; using version 6.0.
And iTunes got updated as well (in the same session as Security update 2008-007) to 8.0.1
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I`ve tried booting from the leopard disk 1 and doing a Hardware test. All ok.
I`ve tried booting from the leopard disk 1 and using disk utility to "repair disk". It returns: disk appears to be OK in green.
The last thing I could do, unfortunately was Archive and Install Leopard with all configurations and definitions remaining.
That works and the system boots ok. Apparently the system is ok, but my two services (Qmaster and MatrixStore) doesn`t work anymore. I`ll probably go wi the fresh reinstall.
BUT... for my surprise...
I have 4 mac pro 8 cores. This was the first one that I`ve installed the upgrade and restarted. I thought that was a problem with THIS particular Mac, but to my surprise, when I`ve done system update on the second MacPro the exactly same thing happens.
I have other 2 macs to upgrade but I`m afraid to have to reinstall all 4 macs! That`s a lot of work!
Can anyone knows how to:
1- find what it`s happening to my macs after this upgrade (and it`s not for everyone as would be lot`s of topics about this right now).
and
2- how to recover/uninstall the last upgrade in single user mode or with the leopard dvd on bash terminal.
Very best Regards!

My method: +never apply updates until you backup and clone the system.+
Run Disk Warrior (Apple DU First Aid leaves some problems behind)
Never repair permissions from the DVD now with Leopard, you must run Repair Permissions either while booted or from a system running the same version, older versions of Disk Utility can cause trouble.
Test on the new clone. Security and combo updates can be applied to non-boot system. So you can boot from your emergency drive and apply it to your working drive. Perform a repair permissions, before you boot off the drive (another reason for applying updates from a 2nd drive).
Security Updates can plague and cause problems. There are always some that are fine, and some that run into "gotcha" or two. MacFixit usually has reports, tips, troubleshooting as soon as or within a day or two of any updates. And it seems like all your systems with similar configuration? looks like it wasn't tested.
*Security Update 2008-007 (#2): Cannot startup, WebCore app issues, slow Internet, more*
http://www.macfixit.com/article.php?story=20081013202627665
http://www.macfixit.com - 2/3 way down the page
"Startup fails (particularly after a system or security update); solving."
http://www.macfixit.com/article.php?story=20060322080433175
After all these years and updates, I trust them less now than I use to, and it seems like there is always some risk (more risk than I've had with my other OS). OS X needs Acronis along with restore points, a way to apply and undo updates more easily.

Security Update 2010-007 freezes MacBookPro with grey screen and spinner

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