Security Wipe Error

Hi All,
Just purcahsed a 2nd hand Z10 and the guy didnt wipe the BB for me, so i went into settings and typed in blackberry to wipe all the data.
Gave it a few minuets and the below picture appeared. Can someone please assist as to why this is doing it?

Yep, that is basically the "shredding data" icon... wiping.
According the amount of data ON the device, it can take an hour (or more).
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Blackberry Z10,post security wipe...BBM Not working..Showcasing error Unable to complete Set Up and Temporary Server Error"

I would request you to please help fixing the BBM error - Unable to complete Set Up and Temporary Server Error”.
I am using a BB Z10 with Software version 10.1.0.4181 and OS version 10.1.0.4633
Already tried resetting device to Factory Settings and Security Wipe...
Please help.

Hey KaranPrabhakar,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33780
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Z10 Security wipe problem screen is on error mssg since security wipe

www.bberror.com/bb10-0015 mssg pops up after my security wipe and stays like that since it happened what to do??
Solved!
Go to Solution.

Ohh... you can't go to your girlfriend's house. Gotcha.
Grounded?
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"Security policy error" while setting up "Microsoft Exchange Hosted Services" Exchange Account (corporate user)

I'm a corporate user with a very large company that is using Microsoft Hosted Exchange services actually hosted by Microsoft employees at their facilities. I called Palm support and they were clueless and zero help. The lady pointed me to some Palm KB article that I had already read and only remotely had anything to do with my problem. I see nothing on this error message in the forums and google searches. Sprint has even replaced my palm pre due to other reasons and the same error occurs after I configure the exchange account. I'm also seeing the error when I configure my account on my wifes brand new pixi. Both our pre and pixi already have exchange accounts successfully configured on our phones that are hosted by sherweb. The sherweb exchange accounts work without issue. I have tried configuring this microsoft hosted exchange account 5-6 times with the same result. It accepts my configuration information and adds it to the list of available email accounts in the pre. However, it keeps popping up this message stating "Security policy error: "Exchange... Tap for details" (with a yellow exclamation mark). Then it says "Security Policy Error" The account Exchange (first part of my email address) is disabled because security policies cannot be set." "Leave it disabled" or "Remove Account". I know something is working because it enforced a Password or Pin policy on to my phone which is not required unless this account has been added. I can also see it in the "Mobile Devices" section of web outlook when I login. This is the place in web outlook where you can see the last time the device synced, where you can remote wipe the phone etc. If anyone has any idea how to resolve my issue please post. Any ideas? I'm fresh out of ideas on this problem and very frustrated with Palm Developers. Just another example of poor development and testing practices by Palm. I hope they correct this issue on subsequent releases but I am only marginally optimistic that they will ever get this exchange mail support to the level necessary to support large corporations. What I do know is that my Microsoft Hosted Exchange account works fine on a Windows Mobile phone and a iPhone 3GS (confirmed by other coworks who have configured their phones using our exchange services). As a result, I have no choice but to blame Palm for this problem instead of Microsoft. Palm please fully support microsoft exchange mail users!!!!
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

From my understanding of EAS and PDA devices, if the server as a policy to enforce and the device cannot provide that policy then the server will not allow the device to connect. The KB I gave you has a listing of what policies the devices supports, if your server supports more than that then it could deny the connection. As for what the iPhone does and does not do we cannot answer that due to we are not iPhone.
I did find an article that may explain a little better for PDA and exchange: http://www.infoworld.com/d/mobilize/how-avoid-smartphone-exchange-policy-lie-004

Z3 security wipe problem

i do security wipe in my bb z3 but its went to wrong now shows that bberror.com/10-0016 error message and its not connected to blackberry link

Hello @achurpanicker
Welcome to http://supportforums.blackberry.com/
You should do one reload software BlackBerry Link.
Via| JSanders
http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...
Or try it with autoloader.
Via| JSanders
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Good Luck!
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Z10 Security Wipe

Hey, I started a security wipe on my phone 5 today and now it's 10, and it's still at the screen with the printer looking thing, and a swirling icon thing. Idk what to do from here, think my phone's busted or something.... Could you give me some info please

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB33494 Performing a Security Wipe on BlackBerry 10 takes longer than expected
Unfortunately, from what you report, you've already exceeded the time length that the KB discusses...leaving you likely with only one option...pulling the battery and then following the instructions that the KB links to.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Performing security wipe for my BBZ10

Greeting guys, I own a Blackbery Z10 which is less than a year old. During November 2014 it started switching off when i access Contacs, Emails and certain applications...it has been doing on & off till now. Now what i did, i've perfomed security wipe...it is almost 3 hours now and i believe the phone is stuck...I really do not know what to do and I am worried if its gonna come around or not. No do I disturb the process or wait much longer?
PLZ HELP
Zozokaimmy

Zozokaimmy wrote:
Thank You guys, I did plug my phone and waited....later on it displayed an error www.bberror.com/bb10-0015. i really do not know what to do. thnx for ur help so far
If you open that link you just posted, you will see a KB article on how to solve it.
Please see BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com
Goodluck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Security Wipe & Loss of software

It was recommended to do a security wipe on our blackberry as we were not showing as online in video chat. We did this and now eveything has gone, the only thing we have on the blackberry is webbrowser.....all apps and software inculding emails and default programs have gone.
Any suggestions?
Wixters

ignore backup in my directions to reload teh OS to get you going. Dont foget to use the same BBID to get your apps back once it is reloaded.
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
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White screen after Security Wipe

Hi!
My BlackBerry 9900 has a total white screen without any error message after a Security Wipe
after this i have downloaded Blackberry OS for 9900 and tried to load it through "Apploader" but it says that there is no BlackBerry device software installed.

Have you tried wiping the device with a 3rd party utility like JL_Cmder?
I recommend wiping the device OS and reloading from scratch
Download JL_Cmder (linked below.) Unzip and install to your PC.
http://www.blackberryforums.com/attachments/rim-software/19475d1318636583-jl_cmder-jl_cmder-v1.9.4.z...
Make sure Desktop Software is closed.
Connect the device (if Desktop Software opens again, close it.)
Run JL_Cmder and select the option to Wipe the device.
The screen will turn red and ask you to type blackberry to confirm.
When it's done the device should restart and come up with an Error 507. This error just means the device has no OS installed.
Reinstall the OS:
1. First locate your carrier and the OS file you wish to use (you don't have to use your own carrier--any carrier will work.)
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on Loader.exet; It's located in c:\program files\common files\research in motion\apploader
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RE: Security Wipe...

In light of some of the issues I've been having I decided to go forward with a security wipe and just reload the device and reconfigure bridging. If I get back to the same point I was before with bridging not showing my emails but everything else, etc, I may just give up on the Playbook altogether.
However, I find it interesting that when I performed the security wipe and started the setup again, it is redownloading and applying the 1.0.1.1710 OS? I just think it's odd that the OS doesn't somehow get flashed into the device or get permanently used as the basis for a reconfig. The warning stated that it'll blow away settings, files, applications - I guess the OS is being treated as an application in this case.
Been a while since I've security wiped a BB phone - does it behave the same way with the version of the OS build it's running and go back to what it was out of the box?

Yes, and no.,..on the handheld BlackBerry a security wipe does not wipe the operating system, just your personal information, data and preferences.
When the device is wiped using something like JLCmder, you get et an "Error 507" which means no operating system is detected on the device. You must have the OS loaded and installed to your PC.
Thanks for your info.. that is good to know. What you seem to have done is a security wipe and reset it to factory condition.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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How Do You Securely Wipe All Info Off Internal Hard Drive?

A friend has to ship her new iMac back to Apple for a replacement -- long story.
But before she ships it off she wants to wipe the internal hard drive of all her personal info -- mail, photos, music, documents, ...
What's the best way to securely wipe that internal drive?

you can do it using the erase tab in disk utility. there is an option to erase securely. it writes zeros over everything on the drive. do just one zero erase pass. disk utility lets you choose multiple erase passes but that's a vast overkill.
to do it to an internal drive boot from the snow leopard dvd and use disk utility there to erase the drive. when done restart and hold option at the chime. this will boot you into startup disk manager. eject the isntall dvd there and shut down.

Window 8.1 update & invalid security certificate errors

I set up my new PC 2 days ago running Windows 8.1. I was able to visit all websites, including secure ones, w/no issues via Firefox. Last night, suddenly I was unable to access many secure websites. These include Google (Gmail) & Ilines (email). Here is a copy of the Google error:
"mail.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)"
There is no button to bypass, as I have seen in the past. I tried deleting cert8.db which didn't resolve anything. I have also tried adding exceptions which also don't resolve the issue.
I searched support & found the link for the MS document (link below) indicating that FF & Windows Family Safety certificates are not playing nice.
http://support.microsoft.com/kb/2965142/en-us#appliesto
I tried to follow the guide, but when I get to step 6, there is no Microsoft Family Safety Certificate in the Trusted Root Certificates Authorities to export. For reference, I do not specifically have Family Safety enabled & am running my PC as admin, no other users. I personally have no use for this but it is my understanding that it cannot be uninstalled, either.
I have spent hours researching & making adjustments to different settings to no avail. It is frustrating enough setting up a new PC & transferring info w/out this extra hassle. Does anyone have any other suggestions? FF is my preferred browser, but if this can't be resolved I will need to use something else so that I can access these important websites.

Thanks for the feedback cor-el. Here are the results:
1. Installed Kaspersky certificate per link= no change
2. Turned off Kaspersky= able to log in to Gmail but not the other secure sites I am having probs with
3. Booted in Safe Networking mode= able to log in to Gmail but not the other secure sites. Same blocking errors on Gmail, etc when returned to reg mode.
Just FYI, I get 2 different secure connection errors:
Gmail: "mail.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)"
Ilines: "Secure Connection Failed An error occurred during a connection to mail.ilines.net. Peer's certificate has an invalid signature. (Error code: sec_error_bad_signature)"

Power Macintosh 7200 to Mac Mini back up and secure wipe question

Hi all, nearly figured this on my own but hope that someone here can fill in the gaps.
I have a clunky old 7200/75/16 (no upgrade card, bog standard machine) I want to sell/give/dump.
Before that, I need to back up the 500 MB HDD (hard to believe that was big once, now looking at a 500 GB HDD for the new machine!) and then secure wipe it.
I've learned that I can get halfway there with a crossover cable and Apple Talk. So far, so good.
Now, how about the secure wipe? I've had a look but I've not had any success in finding a how-to.
I have a feeling I can't use Disk Utility in Leopard for this, but maybe I am wrong.
Advice is sought from anyone here that can share their expertise on the best way to go.
A cheap/free solution (that doesn't destroy the machine) would be welcomed!
If relevant: I don't have the installer floppies for the 7200. I unwisely bought the machine without them but vaguely recall from an earlier Macintosh that Disk First Aid had some kind of format facility though I doubt it was far from secure by today's standards. I figure I can find a set of installer disks on eBay to get the 7200 operational again once I've completed this chore...

I've learned that I can get halfway there with a crossover cable and Apple Talk.
File sharing via AppleTalk cannot be used with the most modern operating systems. You should be able to use TCP/IP. A third-party program may be of interest. Also, see this article for some general information.
Now, how about the secure wipe?
One could use Drive Setup (a 1.7.3 version is available for download) for this. Under the Functions menu you will find Initialization Options, where "Zero all data" can be chosen. However, the program has to run from another disk (such as a bootable floppy). It is possible to create and modify a startup floppy on the 7200.
A third-party application such as Wipe Info (part of Norton Utilities, commercial) or Burn 2.5 (freeware) could be used, too.
If relevant: I don't have the installer floppies for the 7200.
The Disk Tools PPC (here) is one thinkable startup floppy for the Power Macintosh computer in question. If necessary, a complete System 7.5.3 (e.g., the International English version here) can be downloaded from Apple.
Jan

Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
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Securely Wipe iPod Touch

Hey guys,
I just got an iPhone 4, and am going to sell my 32GB 3rd gen iPod Touch on ebay. The problem with this is that I don't know who will buy it, and I'va had somewhat sensitive data on it (Like contacts, e-mail, etc.), so I was wondering if anyone knew how to securely wipe my iPod? If it were a mac, I would open disk utility, and do a 35-pass format, is there some sort of equivalent that anyone knows of, because if you just format a drive, all the data is still there.
Thanks in advance,
Mncheeseboy

Erase all content and settings: Connect iPod touch to your computer or a power adapter. Choose Settings > General > Reset and tap “Erase All Content and Settings.”
This resets all settings to their defaults and erases all your information and media:
On iPod touch 3rd generation: by removing the encryption key to the data (which is encrypted using 256-bit AES encryption)

Security Wipe Error

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