Security wipe out.... backup?

Hi !
I want to do a security wipeout on my Q5 phone...
they are recommendaing to do a back up on bblinks....
but I have no photos, no video, I dont use any application outside of FB and twitter
What would that back up be for.... would I lose my contacts?
Thx
Solved!
Go to Solution.

You found no files or you didn't find that file?
If you bought the device new it would have come with a cable.
Ah, so you have some other issues you didn't mention. Here's what I recommend (when you can find the cable.)
Wipe the device
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe. The size of each module of the backup file can be a clue as to where the data is hiding (usually application data):
http://www.blackberry.com/btsc/KB33591
Once the wipe is complete I recommend updating the OS to the latest available. Lots of bug fixes are incorporated in this latest version:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
Try not to restore your backup if you don't have to. Start over from scratch. If you have to, do each module of the restore separately (Settings, Media, Application Data) and see if you can determine which one of those has all the data. It's usually App Data so don't restore that if you don't have to.
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Z10 stuck after security wipe

please someone help me out my z10 wont start after an interrupted security wipe out. i tried to use the KB34045 and i dont know but my power switch is not working so i cant turn on and off when my bb isnt showing. i tried to remove my battery and back but still it wont show up on my blackberry link and am using a mac. please help with wa i should do. Thank u

If KB34045 did not help you, remove the battery from your phone then connect your phone to your Mac and open Link. Give it a minute then replace the battery in to your phone and see if it will then connect.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

FAILURE TO RESTORE BACKUP ON Q10 AFTER WIPE OUT

After having a problem with deleting text messages I decided to wipe out data (restore to factory settings) then restore my latest backup,back in again on my BBQ10.
Blackberry link won't restore my data or settings. It just keeps on failing to start restoring as if it cannot read the backups, though I've tried with 3 different ones.
In the meantime I've updated blackberry link to 1.2.0 (built 17), and the device to os 10.2.1.1925, but again no success.
I've searched for backup data extraction applications but not available for OS10.
Any ideas???

The latest BB link is 1.2.1.31 or higher try installing that and then rebooting both your phone and PC and try again.
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I just restored my iphone 4S. everything is backed up on the icloud. now it says i dont have a backup on icloud and the only other option i have is to set up as new iphone. should i do that? will it wipe out my icloud?

i just restored my iphone 4S. everything is backed up on the icloud. i tried to restore from itunes but once its done syncing nothing happens. now it says i dont have a backup on icloud and the only other option i have is to set up as new iphone. should i do that? will it wipe out my icloud?

when i go to icloud.com all my contacts still exist, notes, etc. is my iphone gonna recognize my contacts if i set it up as a new phone?

How to do a security wipe if phone is stuck on start-up screen and your micro-usb port is also broken?

Good day
A week or so ago, my phone just out of the blue decided that it would not initiate fully anymore. It was laying on charge and when i took it off after an hour or so, it just stuck on the service provider's screen before saying "loading personal settings". I was informed that my os needed to be reinstalled, the problem is, my usb port ion my phone is also broken. I took the phone in to a repair guy, but he wants to ask me an idiotic price to fix it and says he is able to do so without using my usb port? Is there any way you can wipe your Blackberry 8520 and reinstall an O.S if your usb port on the phone is broken? Please, this is a matter of life and death as there are a hell of a load of contacts, documents and emails i would like to save, but if not able to, I can handle that too, just need the phone to work, it's of the highest importance!
Thank you so much in advance.
Juan

I take it that you do not have a recent back up of your phone's data?
Try starting your 8520 in Safe Mode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
If you can do that, you can get to the Security wipe function, but without a good USB port, I am not sure how you're going to load the OS. But try Safe Mode first.
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RE: Security Wipe...

In light of some of the issues I've been having I decided to go forward with a security wipe and just reload the device and reconfigure bridging. If I get back to the same point I was before with bridging not showing my emails but everything else, etc, I may just give up on the Playbook altogether.
However, I find it interesting that when I performed the security wipe and started the setup again, it is redownloading and applying the 1.0.1.1710 OS? I just think it's odd that the OS doesn't somehow get flashed into the device or get permanently used as the basis for a reconfig. The warning stated that it'll blow away settings, files, applications - I guess the OS is being treated as an application in this case.
Been a while since I've security wiped a BB phone - does it behave the same way with the version of the OS build it's running and go back to what it was out of the box?

Yes, and no.,..on the handheld BlackBerry a security wipe does not wipe the operating system, just your personal information, data and preferences.
When the device is wiped using something like JLCmder, you get et an "Error 507" which means no operating system is detected on the device. You must have the OS loaded and installed to your PC.
Thanks for your info.. that is good to know. What you seem to have done is a security wipe and reset it to factory condition.
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HT201272 I downloaded sveral ringtones and they are not showing up in my purchased items. I had to wipe out my phone so they are not on there anymore. Please, any advice would be appreciated!

I recently had to wipe out my phone and lost everything! I have been able to recover all apps, pics, songs. Lost alot of my contacts due to me not backing up my info to icloud more often. (my mistake) However, I cant find any of my purchased ringtones. They are not showing up in my purchase history on itunes either. I do have the receipts for all of them tho.
Any advice or info would be greatly appreciated!

Ringtones are currently a one-time only download, they won't appear under the Purchased tab nor in the cloud. Have you got copies of them in the Tones section of your computer's iTunes library or in the backup of your downloads that you can use to re-sync them to your phone ? If not, and they are still in the store, then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

I need to know all the questions below. I had to restore my computer to original state and now even if I sign on it won't let me sync my ipad or iphone. the message is that it is synced to another library and it could wipe out my data on the ipad.

I need to know all the questions below. I had to restore my computer to original state and now even if I sign on it won't let me sync my ipad or iphone. the message is that it is synced to another library and it could wipe out my data on the ipad. Am I understanding correctly? I am running Windows 7 but have never had any problems. Thanks

You need iTunes on the computer. There is no iTunes for your phone. See:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

My new computer wants to wipe out all the apps on my sons iphone and he has games on it that he has worked hard to get to high levels. If I allow my new computer to be the primary computer will I lose all his games or is there a way to sync without losing

My new computer wants to wipe out my sons apps on his iphone and he will lose all of his "progress" in the games he had loaded on already. Is there a way to save th info from all the apps and still designate the new computer as his new primary one?

JBapple1 wrote:
Is there a way to save th info from all the apps and still designate the new computer as his new primary one?
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Backup iTunes to an External Drive
http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

Is it possible to wipe out iMac with ML upgrade and THEN reinstall SL from disk, back up with TM?

Iv'e been going round and round with my iMac ever since Genius bar employees "upgraded" me to ML while replacing Seagate HD per the recall. THis is a late 2009 27-inch iMac that came with SL.
What I think might solve this once and for all is to completely wipe out the hard drive and THEN reinstall SL from the disk that was shipped to me by Apple.
Here's what has happened thus far:
1. iMac was working fine, but per emails from Apple, replacing the Seagate HD that came with the computer was advised. Made appt, took it in after backing up to external hard drive.
2. Picked up the iMac first week of August. Found that they had upgraded me to ML.
3. Proceeded to put back contents of backup from July 27 (before the hard drive was replaced, all saved in SL).
4. Immediately after back up was reinstalled, realized that iPhoto contents (ALL of my saved files/photos, movies, etc, both work and personal) are inaccessible. Also, fan will not stop running (and this is true even when there is no user signed in, ie, no CPU-intensive programs running). Programs that worked in SL no longer work with ML (iWeb, etc).
5. Have been in contact with Apple numerous times, and finally got a senior tech to work with me via phone. I had a SL disk borrowed from a friend (the 27-inch was a replacement for original iMac that was defective and never received any install disks with new iMac Jan 2010). Per instructions from Apple tech, backed up iMac, then tried to reinstall with SL disk. When the progress wheel only kept spinning, he said that the disk I was using must be incompatible and I waited for a replacement SL install disk to be mailed to me.
6. Called back when I got the new SL disk, and then we tried it again. When the progress did the same thing, ie just spinning, Apple tech said that I must have a hardware problem and he instructed me to make another appoitment with the Genius bar. I did that and am supposed to take it in tonight.
7. Apple tech said it must be a hardware problem, that the super drive would not read the install disk, BUT, the super drive (actually both of them, one inside the machine, one external super drive purchased separately) has no problems reading audio CDs. It is ONLY the SL reinstall disk.
That, along with the continually running fans that have also been deemed by Apple tech to be bad hardware (which were both fine before the upgrade to ML) make me think that it is the ML software that does not work properly with this late 2009 iMac. It was designed for SL, not ML.
I suspect that if the hard drive on the iMac is completely wiped clean and SL then reinstalled with the disk that was mailed to me, this would put my machine back in order with SL as the OS.
I'd like to try that BEFORE I take this iMac back to the Apple Store. I have the back up from July (before ML was put on as the OS) and that's what I'd like to put back on. I can more easily save jpegs that were savde after ML was put on as the OS than I can save everything (one by one) that was on this iMac from Jan 2010 till July 2013.
Is there anyone who can give me a yes or no, whether this would work or not? Wipe it all out, start fresh with a new SL installation and back up from that July 2013 backup?

Yes it is. That is why you got a set of reinstal disc with your Mac. For just this purpose.
But if you have a 2009 model it might of come with Leopard. But you should still be able to use that reinstall disc or the retain Snow Leopard DVD you used to upgrade to SL to restore your Mac from a Time Machine backup.
First you need to boot the system from either the original reinstall DVD or the retail SL DVD and use Disk Utility to Repartition the drive as One Partition. you MUST do that to get rid of the Mt Lion Recovery HD partition. Once that is done there should be an option to Restaore your Mac from a TM backup. Have the backup drive connected before you start the system from the Reinstall DVD, either of them whichever you chose.

Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
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Did a Security wipe Playbook while on 2.0 succesfully downgraded but now i can go back to 2.0

i did a security wipe on my playbook while on 2.0 everything was erase only my browser was left downgraded to 1.08 but now when i register for the 2.0 beta update i dont get any response 2.0 was great now it seems i cant go back to it i register about 20x in the native sdk page and on the official blackberry page and no luck anyone know how to get it bqck or am i the only one??

I heard one country is affected with a server issue.
where are you located?
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My laptop that had my iTunes on it has exploded (in a sense). I now have a new laptop, but I'm afraid to plug my iPod in because I know it will wipe out all 300 songs. Is there a way to put my old music on my new laptop?

I now have a new laptop, but I'm afraid to plug my iPod in because I know it will wipe out all 300 songs. Is there a way to put my old music on my new laptop?
(After my old laptop blew, it won't turn on anymore). I've invested quite a bit of money into my music, and it'd be a bummer if it's all gone to waste.
Thanks in advance!

Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

Save BB settings before performing security wipe

Hello, We are moving from a internal mail environment to Microsoft Online Services hosted email. I understand as part of the process that all BlackBerry users will need to perform a security wipe prior to reactiving their devices. What is the best way for users to save/keep their settings before they perform the security wipe? Is it only possible to do this via Desktop Manager? I ask because not all our users have/utilize the Desktop Manger. Thanks for any help on this topic!!
Solved!
Go to Solution.

Right. Using the Backup and Restore feature in the Desktop Manager is the only option for you I believe. Couldn't you place the Desktop Manager on a shared drive that everyone has access to for them to install it?
If you were using a BES I would suggest using the BlackBerry Web Desktop Manager because you can configure it to allow anyone to access it from your intranet
Message Edited by jmrmb80 on 09-29-2008 12:25 PM
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Still freezing up after security wipe ?

Greetings all,
Despite performing a security wipe I am still experiencing constant freezing of my phone, especially with the calendar. I suspect it may be an application that is causing the issue. During backup and restore I didn't delete any applications.
Any suggestions ? Thanks in advance.

Hi and Welcome to the Community!
If indeed you suspect an app, then you can try removing them one by one until the behavior clears. But, be aware that if the app caused OS level corruption, then removing the app won't cure that corruption...only a clean OS reload would do so...and that's the process I recommend you follow.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Security wipe out.... backup?

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