Seeing disconnects from windows agents

I am seeing regular disconnect messages to the windows server agents in the log in both my Tidal environments. The disconnect usually is brief (1-5 seconds). So far job execution has not been disrupted, but I would like to find out what is causing these. Has anyone seen similar issues and can suggest where to begin troubleshooting?
thanks

This happened to us in January and it's happening again right now. Here is the email we received from support when this happened the first time. I just opened a new case because I want to know what causes it:
The problem is that the Agent ID in master memory does not match what is in the database and how the master registered itself on the agent machine. Try these below steps and you should be good to go.
1. Stop the Tidal Agent.
2. Delete the TIDAL_AGENT_1 temp directory.
3. Assuming that you are running on PM: Stop and restart the BM service (This is to
clear out anything that may be in memory).
4. Failover to BM.
5. Stop and restart the PM service.
6. Restart the Tidal Agent. The temp directory will recreate.
7. Verify connectivity.

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http://support.apple.com/kb/TS1286
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Fisrt of all thank you very much for the information displayed on these pages, it is extremely useful.
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Hi Veselorjan,
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It really works!! (Thanx God)...
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