Seeing the X on the padlock and a slash through the https on the address line when I use Outlook Web App

I run exchange 2013 on windows 2008 R2 with a cert from VeriSign that is about 2 years away from expiration. I have a user who uses our Outlook Web App from home and keeps complaining he is "seeing the red X on the padlock and a slash through the https
on the address line when he uses Outlook Web App"
I go to EAC and the cert seems fine - ALTHOUGH I get a cert error on my IE when I login into EAC. So I'm wondering if I have a cert problem.
Any help would be appreciate.
RJM

Hi,
According to your description, I understand that login OWA and return an certificate warning.
If I misunderstand you concern, please do not hesitate to let me know.
I want to double confirm whether all user or some special user experience this issue. If only few of user face this problem, please try to double check the Trusted Root Certification Authorities Certificate Store in IE.
Otherwise, please run below command to double check the status of Exchange certificate:
Get-ExchangeCertificate | FL Identity,Subject,Status,RootCAType,NotAfter,NotBefore
If the certificate expired, please pay attention to below link to renew Exchange Certificate:
https://social.technet.microsoft.com/Forums/office/en-US/5dc21f0f-5e09-469f-90a8-efcbfd56f884/renewing-exchange-2013-certificate?forum=exchangesvrgeneral
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

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