Seeking tip to make a webcam (VF0490) work.

I have a Creative Live! Cam Notebook Ultra (VF0490).  It
is compatible with Windows 8.1 according to Microsoft.
It indeed works well on an older (5 years old with AMD CPU) machine recently upgraded to Windows 8.1.  However, on a newer machine (with Intel i5), the Camera app just shows a black screen. Our own app using cameras cannot capture a photo from it. 
Since it works on one Windows 8.1 machine, I have not given up on it for its use on the other one.  I am wondering if anyone could offer some tips regarding where I should tweak to make it work on the newer machine.
Hong

Hi Hong,
Since several other users have mentioned having this same problem, even with ensuring they have the correct driver, there are other possibilities to look at. Due to the fact that the webcam works in the Desktop, it appears that it might be a permissions
issue of some sort; particularly those included on the Let these apps use my webcam list in PC Settings.
The easiest way to access these settings is to swipe in from the right edge of the screen and tap Search.  (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and click Search.)  Type in Webcam then
click on Webcam privacy settings.  Make sure that your camera application is set to On.
If the issue persists, and then since it is a metro app issue, I suggest you refer to the following link to troubleshoot the app issue:
http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app
Regards,
Kelvin Xu
TechNet Community Support

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